ALLY D'COSTA
Live Career
New York City,NY
29
years of professional experience
1
Language
A food server position in a fine dining environment where my demonstrated customer service and multitasking skills can improve the restaurant's profitability and image. Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
Work History
Product Manager
5 Months- Issued license codes to new and existing customers.Resolved customer complaints and concerns with strong verbal and negotiation skills.
Program manager
2 Years 11 Months- Successfully negotiated acquisition by [Company Name].
- Extra-Curricular Activities Chairman/Organizer of Trywoodie Alumni Group on Linked networking website Ultimate Frisbee, (Intramural Team Captain.
1 Year 1 Month
- Reviewed graphic layouts in all phases of production.
- Updated company style guide and enforced compliance with internal staff, partners and vendors.
3 Years 4 Months
Behavioral Science Specialist
6 Years 1 MonthHull Technician/Cook/Master
9 Years- Earned numerous awards, medals and commendations, including Bronze Star Honorable discharge Portfolio www.JohnSmithPortfolio.com Presentations "Transitions: Problems and Successes" Mid-Atlantic Users Group Second Annual Conference Washington, DC, October 2000.
Education
Associate of Applied Science - Science Software Engineering and Hardware Systems
Skills
Troubleshooting proficiency Vast technical knowledge
Exceptional telephone etiquette Patient and diligent
Skills Experience Total Years Last Used
Windows
Unix
Linux
Mac OSX
VMWare Sales Software: Salesforce.com
TapScan
Public Relations Software: Bacon's Mediasource
Factiva
Desktop Publishing Software: Photoshop
Illustrator
HTML
Photoshop
com
DC
Desktop Publishing
English
graphic
HTML
Illustrator
Korean
Linux
Mac
Windows
2000
negotiation
networking
Organizer
Presentations
Public Relations
reading
Sales
Bilingual Spanish
telephone etiquette
Troubleshooting
Unix
website
Accomplishments
- Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.
- Participated in various incentive programs and contests designed to support achievement of production goals.
Interests
Martial arts
kickboxing
marathons
LANGUAGES
Bilingual Spanish/English, Fluent reading/writing Korean.
Community Service
Lowell School, Classroom Aide, 2000, 2004, Greater Dover Blood Bank, 2000 - Present Keywords technical documentation, instructional materials
PERSONAL INFORMATION
- Place of Birth: Sheffield, UK Date of Birth: 3rd of September, 1970 Present Resident in Berlin, Germany Sex: Female Status: Married with 1 child (age 4)
- Date of Birth: 1970-09-03
- Gender: Female
- Marital Status: Married
- Residence Permit: Present Resident in Berlin, Germany
ADDITIONAL INFORMATION
Lowell School, Classroom Aide, 2000, 2004, Greater Dover Blood Bank, 2000 - Present Keywords technical documentation, instructional materials
PUBLICATIONS
Jones, A. Winning Customer Service, Random House, 2000. . Jones, A. and Simmons, P The Customer Is Sometimes Wrong, Penguin Books, 1998.
ACTIVITIES AND HONORS
- Washington, P (2005) Visual Construction. Doctoral Dissertation. College of Computing, Stanford University.
- Awards National Association of County Agricultural Agents Distinguished Service Award Outstanding student award: Fall 2008 Top Sales Performer, Tri-State Area, 2002
Personal Information
- Date of Birth: 1970-09-03
- Gender: Female
- Marital Status: Married
- Residence Permit: Present Resident in Berlin, Germany
Timeline
Product Manager
Live Career
10.2014 - 03.2015Read More
Program manager
03.2012 - 02.2015Read More
05.2007 - 06.2008Read More
LiveCareer
01.2004 - 05.2007Read More
Behavioral Science Specialist
Army Reserve
03.1997 - 04.2003Read More
Hull Technician/Cook/Master
US Navy
01.1986 - 01.1995Read More
Stephen School
Associate of Applied Science from Science Software Engineering and Hardware Systems
Read More