Allyson Esparza
New Castle
Summary
Accomplished professional with strong technical troubleshooting, customer service, and team collaboration skills. Demonstrated ability to resolve complex issues and enhance patient care through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Service Online Pickup
Wal-Mart Supercenter
Anderson
01.2021 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
Technical Support Representative
Concentrix
Daleville
04.2020 - 01.2021
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
- Provided technical support for software and hardware inquiries from customers.
Call Center Customer Service Representative
Continuum Global Solutions
Anderson
11.2019 - 02.2020
- Resolved customer complaints efficiently and professionally.
- Handled high-volume call traffic while maintaining quality service standards.
- Utilized problem-solving techniques when resolving challenging customer issues.
Store Manager
SUBWAY®Restaurants
Ventura
06.2017 - 02.2019
- Managed daily operations and ensured smooth functioning of restaurant activities.
- Scheduled employee shifts to optimize labor resources and service coverage.
- Maintained inventory levels and ordered supplies as needed for restaurant efficiency.
Assistant Store Manager
SUBWAY®Restaurants
Ventura
02.2017 - 06.2017
- Supervised daily operations to ensure smooth store functionality.
- Ensured compliance with health and safety standards in food handling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Salad Bar Attendant
Souplantation
Camarillo
02.2016 - 11.2016
- Managed salad bar setup and organization during peak service hours.
- Ensured freshness and quality of ingredients throughout the day.
- Maintained cleanliness and sanitation of salad bar area consistently.
Education
Some College (No Degree) - Nursing Education Program
Ivy Tech Community College
Anderson, IN12-2027
High School Diploma -
Vista Real Charter High School
Oxnard, CA03-2017
Some College (No Degree) - Phlebotomy
Clinical Training Institute
Oxnard, CASkills
- Patient care
- Phlebotomy techniques
- Medical terminology
- Customer service
- Technical troubleshooting
- Team collaboration
- Analytical and critical thinking
- Calm under pressure
- Friendly, positive attitude
Timeline
Customer Service Online Pickup
Wal-Mart Supercenter
01.2021 - Current
Technical Support Representative
Concentrix
04.2020 - 01.2021
Call Center Customer Service Representative
Continuum Global Solutions
11.2019 - 02.2020
Store Manager
SUBWAY®Restaurants
06.2017 - 02.2019
Assistant Store Manager
SUBWAY®Restaurants
02.2017 - 06.2017
Salad Bar Attendant
Souplantation
02.2016 - 11.2016
Some College (No Degree) - Nursing Education Program
Ivy Tech Community College
High School Diploma -
Vista Real Charter High School
Some College (No Degree) - Phlebotomy
Clinical Training Institute