Allyson Hirschmann
Wasilla
Summary
A hard worker committed to customer service and administration assistance with attention to detail. Ability to adapt to a high-pressure environment with a focus on teamwork and working effectively with colleagues. Committed to constant learning and improvement in job performance. Strives to be the best representative for the company by knowing as much about the job and business as possible.
Overview
18
18
years of professional experience
2002
2002
years of post-secondary education
Work History
Volunteer
Fronteras Spanish Immersion School
08.2011 - 05.2016
- Assisted with special events and programs.
- Provided support to department leads to help organize events.
- Tutored at various competency levels to help students with reading, math and writing skills.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Customer Service, Help Desk, Reception
Computing Technologies, Inc.
11.2002 - 08.2005
- Created over 3,000 pages of documents and SOP's used across multiple departments for in-house and client use
- Enhanced overall customer service by independently researching and distributing contract specific information to each customer service department
- Gained extensive knowledge in data entry, analysis and reporting.
- Developed strong communication and organizational skills through working on group projects.
- Initiated the comprehensive research and reformatting of contract list for companywide in-house extension list and position
Desk, Intake, Field Producer, Production Assistant
NBC Network News
11.1998 - 02.2002
- Field produced pieces for 'Nightly News', 'Weekend Nightly News'.
- Collaborated with producers, tech crews and directors on live stand-ups.
- Negotiated and coordinated satellite usage time and incoming feeds with news bureaus worldwide.
- Trained new hires in all areas: Desk, Electronic Journalism and Production Assistance.
- Selected as part of the news team covering the 2002 Washington D.C./International Monetary Fund protests.
- Supported production crew by proactively providing research material during the 9/11 terrorist attacks and Washington D.C sniper shootings.
- Introduced and outlined interview protocol to visiting emissaries and consultants.
- Monitored live airing of 'Nightly News' from control room to trouble shoot on-air revisions.
- Served as liaison between newsroom and field crew to facilitate timely production communications.
- Facilitated communication between production staff and other departments to synchronize work.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Assisted director with planning and completing film shots and B-roll footage.
Education
B.S. in Pre-Law -
American University
Skills
Teamwork and collaboration
Timeline
Volunteer
Fronteras Spanish Immersion School
08.2011 - 05.2016
Customer Service, Help Desk, Reception
Computing Technologies, Inc.
11.2002 - 08.2005
Desk, Intake, Field Producer, Production Assistant
NBC Network News
11.1998 - 02.2002
B.S. in Pre-Law -
American University
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