Alma Haro
Indianapolis
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Problem Solver
Amazon
09.2025 - Current
- Conducted quality checks on packages, maintaining high standards for accuracy.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Conducted regular quality checks on packages to ensure compliance with shipping standards and regulations.
Dispatcher / Delivery Driver
ASAP Courier & Delivery
10.2021 - 08.2025
- Coordinated dispatch operations to ensure timely deliveries across multiple routes
- Communicate with clients and team members for timely deliveries.
- Maintain delivery logs and ensure order accuracy.
Member Experience Lead (MEL)
VASA Fitness
03.2024 - 03.2025
- Supervised, coached, and developed a team of 20 employees to ensure high performance and operational efficiency.
- Led full-cycle hiring processes, including recruiting, interviewing, onboarding, and ongoing staff training.
- Oversaw daily operations, including inventory management, scheduling, workflow coordination, and sales performance tracking.
- Maintained exceptional customer service standards while ensuring a clean, safe, and welcoming environment.
Member Experience Specialist
VASA Fitness
12.2020 - 03.2024
- Managed member check-ins, processed new memberships, and provided a friendly, efficient front-desk experience.
- Maintained gym cleanliness and organization to ensure a safe, welcoming environment for all members.
- Assisted members with questions and concerns, resolving issues promptly and professionally.
Education
AAS - Supply Chain and Logistics
Ivy Tech Community College
Indianapolis, IN03.2027
Core 40 Diploma - undefined
Southport High School
Indianapolis, IN03.2015
Skills
- Bilingual (Spanish & English)
- Customer service
- Data entry
- Decision-making
- Time management
- Attention to detail
- Team leadership
- Operations management
Certification
SCPro™ Fundamentals – Transportation Operations
CSCMP - Council of Supply Chain Management Professionals
Timeline
Problem Solver
Amazon
09.2025 - Current
Member Experience Lead (MEL)
VASA Fitness
03.2024 - 03.2025
Dispatcher / Delivery Driver
ASAP Courier & Delivery
10.2021 - 08.2025
Member Experience Specialist
VASA Fitness
12.2020 - 03.2024
Core 40 Diploma - undefined
Southport High School
AAS - Supply Chain and Logistics
Ivy Tech Community College