Alma R. Bey
Fort Wayne
Summary
Dynamic Pay Plan Specialist with extensive experience at Allen County Treasurer, adept at payment processing and regulatory compliance. Proven track record in enhancing customer service and establishing effective payment arrangements. Skilled in data analysis and record keeping, ensuring accuracy and fostering trust with taxpayers. Committed to delivering exceptional financial solutions.
Overview
9
9
years of professional experience
Work History
Pay Plan Specialist
ALLEN COUNTY TREASURER
07.2018 - Current
- Responsible for working with taxpayers to make payment arrangements on delinquent and current taxes
- Calculates taxes owed, meets and/or talks with taxpayers to determine financial circumstances and places them on appropriate pay plans
- Responsible for monitoring more than a thousand payment plans to ensure that proper calculations and penalties are applied and that payments are received in accordance with contact conditions
- Prepares monthly bank statement, including balancing statement, reporting discrepancies and making updates as needed
- Withholds township checks for delinquent trustees and vendors
- Collects payments that need to be processed into individual funds, from all county and city offices
- Answers telephones and assists office visitors in a professional and courteous manner
- Operates and balances a cash drawer daily to ensure posted payments equal cash, checks and credit cards received
- Prepares deposits, as needed, throughout the workday, but no less than daily for funds received and scans and indexes daily work
- Certifies and issues Manufactured (Mobile) Home Permits for the purpose of moving and/or title transfer by verifying all taxes and delinquencies are paid current and proper supporting documentation is presented
- Certifies and issues Property Tax Clearance Schedules for the Indiana Alcohol and Tobacco Commission for the purpose of new alcohol licensing, renewal, transfer, escrow or DBA (Doing Business As) change of an existing alcohol license by verifying all taxes and delinquencies are paid current and proper supporting documentation is presented
Branch Manager/Resource Center
Fire Police City County Federal Credit Union
Fort Wayne
03.2016 - 07.2018
- Managed a staff of four employees
- Answered members calls and addressed member disputes
- Solved problems with established policies and guidelines
- Maintained and strengthened relationship with new and current members
- Responsible for the total quality member experience through teaching and coaching development
- Processing Electronic Funds Transferred
- Utilized customer and employee feedback to develop strategies for improvement
- Introduced new employees to the systems, forms, and proper procedures
- Developed employee schedules and drove definition of roles and responsibilities
- Provided side-by-side assistance on basic transactions and cash handling
Member Service Representative
Fire Police City County Federal Credit Union
Fort Wayne
02.2016 - 03.2016
- Formed trusting relationships with current and future members
- Performed cash and check handling transactions
- Responsible for vault access and cash delivery
- Provided 1:1 and call center customer service
Education
Bachelor of Arts - Public Administration
University of Arizona, Global Campus
10-2021
Ivy Tech Bloomington
Bloomington, IndianaSkills
- Certified Financial Advisor
- Microsoft Office
- QuickBooks
- Payment processing
- Customer service
- Payment arrangements
- Regulatory compliance
- Record keeping
- Data analysis
References
- Branda Cromer, 260-415-0568, Branda4972@gmail.com, Professional reference
- Chandra Reichert, 260-449-4568, Chandra.reichert@allencounty.us, Professional reference
- Melissa Maraccino, 260-449-3133, melissa.marracino@co.allen.in.us, Professional reference
Languages
Spanish
Native/ Bilingual
Timeline
Pay Plan Specialist
ALLEN COUNTY TREASURER
07.2018 - Current
Branch Manager/Resource Center
Fire Police City County Federal Credit Union
03.2016 - 07.2018
Member Service Representative
Fire Police City County Federal Credit Union
02.2016 - 03.2016
Bachelor of Arts - Public Administration
University of Arizona, Global Campus
Ivy Tech Bloomington