Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Alok

Alok

Hyderabad

Summary

Strong expertise in human resources, risk management, operations, leadership, business development, marketing, coaching and strategic business partnerships. Setting up new HR processes across the organization to ensure compliance and alignment with business priorities along with a demonstrated capability of delivering HR programs resulting in organizational excellence. With demonstrated ability to provide solutions for people's problems by designing & and implementing effective HR plans, policies & practices aligned with the overall business strategies of an organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Head - Human Resources

Pixelvide
01.2020 - Current
  • HR Policies: I curated diverse HR policies, including those for attendance, punctuality, leave, menstrual leave, performance management, workplace harassment, safety, diversity and inclusion, ethics committee, POSH, COVID policies, and a progressive dating policy.
  • Growth: Instrumental in driving organizational growth over the past four years, overseeing a notable increase of 210% at Pixelvide, an impressive 1266% at Asakta, and a substantial 250% at PonicOne.
  • Attrition: Achieved an overall voluntary attrition rate of 9.42%, a testament to the positive culture, inclusive environment, and employee-centric policies I helped create - keeping attrition below the 10% threshold.
  • Culture: Instrumental in shaping the culture at Pixelvide, laying the foundation with leadership principles centered around resilience, embracing diversity, perseverance, earning trust, ownership, continuous learning, and collaboration.
  • Performance Management: Implemented a robust performance management system and policy for the first time in the company, fostering a stable and transparent appraisal process within the company.
  • Talent Acquisition and Recruitment: Lead the end-end recruitment and talent acquisition and set up new policies and processes ensuring the talent demands are met timely.
  • Code School: Led Code School, an innovative full-stack development program selecting 20 students per batch from 5000-6000 engineering graduates through aptitude tests and technical assessments, offering a platform for training and job placement.
  • Organization structure: Set up an organizational structure for the first time in the company significantly enhancing performance management and refining reporting structures.
  • Payroll: Managed monthly payroll for 200+ employees, ensuring accurate and timely compensation processing.
  • Learning and Development: Led the planning and execution of timely boot camps for tech teams and facilitated online courses for operations teams, ensuring continuous learning and skill development.

Vice Chairman - Permanent Chair Board

Street Cause
10.2011 - Current
  • Working as the Vice Chairman of Street Cause India, which is the the largest student run NGO in Telangana currently operating in Chennai, Mumbai, Bangalore, Vizag and Kochi.
  • My primary goal is to set up leadership teams and mentor them across the cities.
  • www.streetcause.org

Sr. Account Health Specialist

Amazon
04.2013 - 12.2019
  • Team management: Apart from my role as an Account Health Specialist, I additionally worked as an HR ambassador, I worked on employee grievances, pulse checks, employee 1:1s, performance improvement, behavioural issues, driving productivity, coaching, training, mentoring, SLA management, PIP.to help improve performance, worked closely with employees to improve their performance, worked on behavioural issues and coached employees on PIP, ensuring smooth and consistent delivery, quality, behaviour and project deliveries.
  • Training: Trained over 80 employees on communication, and new SOPs, and helped improve quality by over 25%.
    Mentoring: Mentored three new batches and three senior batches (up-skilling). I was selected from a pool of 25 senior employees to go to Cape Town for a month to train a team of investigators and team leads.
  • Escalation specialist: Supported the team as the escalation specialist handling key escalations from the most premium selling accounts on Amazon.
  • Account/Performance Manager: Worked as the Account/Performance Manager of over 80 Premium Sellers on Amazon US, Canada and India.
  • Quality analysis: Responsible for regular quality analysis (audits) for the team and improvement from 67% scores to over 93 % overall through coaching and training.

Technical Support Associate

IBM
08.2012 - 03.2013
  • Worked on the Point of Integrated Application (PIE), a stock accounting platform used for Carphone Warehouse UK and performed first level checks in case of release/change on the application.
  • Used analytical and troubleshooting skills to help employees of the company with quick resolution to incidents.

Education

MBA - Leadership And Strategy

Narsee Monjee Institute of Management Studies
Mumbai
07.2022

Bachelors of Technology - Computer Science

Bharat Institude of Engineering And Technology
Hyderabad
06.2012

Skills

  • Organizational Development
  • HR Policy and governance
  • Employee Engagement and Retention
  • Diversity and Inclusion
  • Employee Development
  • Recruitment and Hiring
  • Employee Recognition Programs
  • Training and Development
  • Performance Management and Appraisals
  • Change Management
  • Payroll and Statutory Compliance
  • Conflict Management and Resolution
  • Problem-Solving
  • Public Speaking
  • Risk Management
  • Quality Analysis, Root cause analysis, Deep dive

Certification

  • Attracting, Hiring and Working with Gen Z
  • Empathy at Work
  • Communicating to Drive People to Take Action
  • Designing a Training Program
  • Employee Experience
  • Human Centered Leadership
  • Managing Career Burnout


And more:

  • All Certifications: https://www.linkedin.com/in/alok-jaiswal-7293b459/details/certifications/

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)

Timeline

Head - Human Resources

Pixelvide
01.2020 - Current

Sr. Account Health Specialist

Amazon
04.2013 - 12.2019

Technical Support Associate

IBM
08.2012 - 03.2013

Vice Chairman - Permanent Chair Board

Street Cause
10.2011 - Current

MBA - Leadership And Strategy

Narsee Monjee Institute of Management Studies

Bachelors of Technology - Computer Science

Bharat Institude of Engineering And Technology

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