Summary
Overview
Work History
Education
Skills
Chess and Cricket
Certification
Timeline
Generic
Alok Bhadoria

Alok Bhadoria

SharePoint consultant
Navi Mumbai

Summary

Perceptive Sharepoint Expert with established Sharepoint/SPO skills. Bringing over 8+ years of professional experience in IT and technical support services. Extensive knowledge of using and troubleshooting Sharepoint/Teams/Exchange technology and their issues.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certificates

Work History

Senior Technical Support Specialist - O365

General Mills
07.2022 - Current
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Perform SP migration On-prem to SPO and SPO to SPO.
  • Provide support across O365 tenant service (Teams, exchange, SPO, OneDrive & power Automate)
  • Contributed significantly to overall success of several high-profile projects by leveraging advanced knowledge of SharePoint tools.
  • Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
  • Created comprehensive documentation of system configurations, procedures, and best practices for future reference purposes.
  • Enhanced SharePoint functionality by implementing custom solutions and workflows.
  • Configured and administered SharePoint servers, maintaining optimal performance and reliability.
  • Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Set up and controlled user access levels across databases to protect important data.
  • Migrated existing content to new SharePoint platforms seamlessly, minimizing disruptions to daily operations.
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Designed user-friendly interfaces for SharePoint sites, improving overall user experience and adoption rates.
  • Developed scripts and processes for data integration and maintenance.
  • Developed training materials and conducted workshops, increasing end-user proficiency in SharePoint tools.
  • Supported end-users through technical assistance when needed; addressed issues promptly.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in team environment.
  • Excellent communication skills, both verbal and written.
  • Reduced manual workload by automating business processes using SharePoint workflows, forms, and web parts.

SharePoint Engineer

Allied
07.2019 - 07.2022
  • Troubleshot issues with websites and fixed scripting and use issues.
  • Worked on SharePoint Migration Project using SPMT and Metalogix quest essentials.
  • Experience in Migration of SharePoint from On-premises to Online and Tenant to tenant migration along with Microsoft teams, Shared Drives and One drive.
  • Evaluated emerging technologies and trends regularly; recommended enhancements that would improve overall effectiveness and efficiency within organization's use of SharePoint resources.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Providing technical support for all versions of SharePoint.
  • Performing Upgrade & Migration activities for all SharePoint versions.
  • Always ensure that proper Backup & VM snapshots are taken before performing any activities for all the systems within the farm.
  • Installing, configuring, maintaining, upgrading, and managing SharePoint Server or Farm.
  • Architect ADFS and SharePoint on-premises environment (Min Role based).
  • Setup Azure SSO /ADFS authentication for relying on party’s and third-party applications.
  • Configuring all service applications like Search, Metadata, User Profile Service, Business data connectivity etc.
  • Worked on migration of SharePoint environment from lower version to higher version i.e. SP2010 to SP2013/SP2016 and SP online.
  • O365 tenant to tenant SharePoint/Teams migration.
  • Patching SharePoint farm (applying CU, Service Pack)
  • Performing Backup, Restore & Log truncation activity of SharePoint content databases.
  • Working with internal team members & Users to address their issues related to SharePoint.
  • Ensures availability, performance and security of application and database systems.
  • Develop strategies for resolving critical issues and preventing future occurrences.
  • Educating users how to select right category \ label for their documents to protect.
  • Manage customer expectations of response time and issue resolution.

SharePoint Consultant

Wipro Limited
12.2016 - 07.2019
  • Working as Microsoft Premier Support Engineer for Microsoft SharePoint Server 2010/2013/2016 administrator support.
  • Reduced support tickets and increased user satisfaction by creating comprehensive training materials for end-users on SharePoint features and best practices.
  • Involved in installation, administration, and maintenance of SharePoint 2010/2013/2016 farms.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Worked closely with clients throughout project lifecycle to understand their specific needs, establish clear objectives, and deliver tailored solutions that met or exceeded expectations.
  • Experience in solving issues related SharePoint Environment and SQL server.
  • Experience in Adding/Changing/Removing users and user group permissions for various sites.
  • Experience in technical understanding of search engines and search concepts.
  • Extensively worked on site down issues and performed migration from SharePoint 2010 to SharePoint 2013
  • Used Active Directory for creating User, groups and integrated with Central Admin
  • Implemented Document Management using features such as Site Columns, Security, and Versioning.
  • Reduced support tickets and increased user satisfaction by creating comprehensive training materials for end-users on SharePoint features and best practices

Associate Technical Support Engineer

Inventurus Knowledge Solutions Private
07.2015 - 12.2016
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted in development of system security protocols.
  • Provide technical support to US Health Care Physiotherapy Associates Clinics through remote session.
  • Analyze and troubleshoot software and hardware issues.
  • Help customers identify and resolve issues pertaining to web hosting and domain registration.
  • Respond to queries related to clinic software like Next-Gen, Daily clinic activity tool, Wyse terminal setup.
  • New printer installation on network: Ricoh, HP and Brother printers
  • Create help desk documentation with step-by-step instructions on problem resolving techniques.
  • VPN Setup, Citrix installation and support on new computers. Microsoft support: Outlook configuration
  • Maintaining documentation of processes and tickets on “Service Now Ticketing”

Education

Bachelor of Science - Information Technology

Pillai Institute of Technology
Mumbai, India
03.2011 - 11.2014

Skills

Other Technologies: Networking, IIS 6/7/8, Active Directory, DNS, DHCP,ADFS

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Chess and Cricket

Participated inter college and in-premise chess tournament in Generalmills.

Played cricket for Mumbai Cricket Association.  

Certification

Microsoft SharePoint server 2016

Timeline

Senior Technical Support Specialist - O365

General Mills
07.2022 - Current

AZ-104 Azure Administrator

02-2021

Microsoft SharePoint server 2016

12-2020

SharePoint Engineer

Allied
07.2019 - 07.2022

SharePoint Consultant

Wipro Limited
12.2016 - 07.2019

Associate Technical Support Engineer

Inventurus Knowledge Solutions Private
07.2015 - 12.2016

Bachelor of Science - Information Technology

Pillai Institute of Technology
03.2011 - 11.2014

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Alok BhadoriaSharePoint consultant