Summary

Overview

Work History

Education

Skills

Chess and Cricket

Certification

Timeline

Alok Bhadoria

SharePoint consultant

Navi Mumbai

Summary

Perceptive Sharepoint Expert with established Sharepoint/SPO skills. Bringing over 8+ years of professional experience in IT and technical support services. Extensive knowledge of using and troubleshooting Sharepoint/Teams/Exchange technology and their issues.

Overview

years of professional experience

years of post-secondary education

Certificates

Work History

Senior Technical Support Specialist - O365

General Mills

07.2022 - Current

Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Perform SP migration On-prem to SPO and SPO to SPO.
Provide support across O365 tenant service (Teams, exchange, SPO, OneDrive & power Automate)
Contributed significantly to overall success of several high-profile projects by leveraging advanced knowledge of SharePoint tools.
Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
Created comprehensive documentation of system configurations, procedures, and best practices for future reference purposes.
Enhanced SharePoint functionality by implementing custom solutions and workflows.
Configured and administered SharePoint servers, maintaining optimal performance and reliability.
Coordinated with IT teams to ensure seamless integration between SharePoint infrastructure and other business systems.
Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Set up and controlled user access levels across databases to protect important data.
Migrated existing content to new SharePoint platforms seamlessly, minimizing disruptions to daily operations.
Troubleshot issues with websites and fixed scripting and use issues.
Designed user-friendly interfaces for SharePoint sites, improving overall user experience and adoption rates.
Developed scripts and processes for data integration and maintenance.
Developed training materials and conducted workshops, increasing end-user proficiency in SharePoint tools.
Supported end-users through technical assistance when needed; addressed issues promptly.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Skilled at working independently and collaboratively in team environment.
Excellent communication skills, both verbal and written.
Reduced manual workload by automating business processes using SharePoint workflows, forms, and web parts.

SharePoint Engineer

Allied

07.2019 - 07.2022

Troubleshot issues with websites and fixed scripting and use issues.
Worked on SharePoint Migration Project using SPMT and Metalogix quest essentials.
Experience in Migration of SharePoint from On-premises to Online and Tenant to tenant migration along with Microsoft teams, Shared Drives and One drive.
Evaluated emerging technologies and trends regularly; recommended enhancements that would improve overall effectiveness and efficiency within organization's use of SharePoint resources.
Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Providing technical support for all versions of SharePoint.
Performing Upgrade & Migration activities for all SharePoint versions.
Always ensure that proper Backup & VM snapshots are taken before performing any activities for all the systems within the farm.
Installing, configuring, maintaining, upgrading, and managing SharePoint Server or Farm.
Architect ADFS and SharePoint on-premises environment (Min Role based).
Setup Azure SSO /ADFS authentication for relying on party’s and third-party applications.
Configuring all service applications like Search, Metadata, User Profile Service, Business data connectivity etc.
Worked on migration of SharePoint environment from lower version to higher version i.e. SP2010 to SP2013/SP2016 and SP online.
O365 tenant to tenant SharePoint/Teams migration.
Patching SharePoint farm (applying CU, Service Pack)
Performing Backup, Restore & Log truncation activity of SharePoint content databases.
Working with internal team members & Users to address their issues related to SharePoint.
Ensures availability, performance and security of application and database systems.
Develop strategies for resolving critical issues and preventing future occurrences.
Educating users how to select right category \ label for their documents to protect.
Manage customer expectations of response time and issue resolution.

SharePoint Consultant

Wipro Limited

12.2016 - 07.2019

Working as Microsoft Premier Support Engineer for Microsoft SharePoint Server 2010/2013/2016 administrator support.
Reduced support tickets and increased user satisfaction by creating comprehensive training materials for end-users on SharePoint features and best practices.
Involved in installation, administration, and maintenance of SharePoint 2010/2013/2016 farms.
Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
Worked closely with clients throughout project lifecycle to understand their specific needs, establish clear objectives, and deliver tailored solutions that met or exceeded expectations.
Experience in solving issues related SharePoint Environment and SQL server.
Experience in Adding/Changing/Removing users and user group permissions for various sites.
Experience in technical understanding of search engines and search concepts.
Extensively worked on site down issues and performed migration from SharePoint 2010 to SharePoint 2013
Used Active Directory for creating User, groups and integrated with Central Admin
Implemented Document Management using features such as Site Columns, Security, and Versioning.
Reduced support tickets and increased user satisfaction by creating comprehensive training materials for end-users on SharePoint features and best practices

Associate Technical Support Engineer

Inventurus Knowledge Solutions Private

07.2015 - 12.2016

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Assisted in development of system security protocols.
Provide technical support to US Health Care Physiotherapy Associates Clinics through remote session.
Analyze and troubleshoot software and hardware issues.
Help customers identify and resolve issues pertaining to web hosting and domain registration.
Respond to queries related to clinic software like Next-Gen, Daily clinic activity tool, Wyse terminal setup.
New printer installation on network: Ricoh, HP and Brother printers
Create help desk documentation with step-by-step instructions on problem resolving techniques.
VPN Setup, Citrix installation and support on new computers. Microsoft support: Outlook configuration
Maintaining documentation of processes and tickets on “Service Now Ticketing”

Education

Bachelor of Science - Information Technology

Pillai Institute of Technology

Mumbai, India

03.2011 - 11.2014

Skills

Other Technologies: Networking, IIS 6/7/8, Active Directory, DNS, DHCP,ADFS

Networking: Understanding of LAN, WAN Networks, and Ethernet Technologies

Programming Languages: Basic knowledge of MS-SQL, ASPNET, C, C#

Microsoft Core Technologies: SharePoint 2010/2013/2016, Project server 2010/2013/2016

Databases: Microsoft SQL Server

Tools: SharePoint Designer, SQL Server Management Studio, Visual Studio, SharePoint Content Deployment

Log analysis Tools: ULS viewer, Fiddler, Event logs, Process monitor