Aalok Bhardwajj
General Manager Operations
Ghaziabad/Rajnagar Extension,DL
Summary
With a proven track record I excel in automotive after-sales service and operations management. Skilled in driving business growth and team development, I've effectively managed large-scale workshops, achieving significant profit margins. My strategic planning and customer satisfaction initiatives have consistently enhanced operational efficiency and profitability.
Overview
28
28
years of professional experience
Work History
GM Service, After Sales
Jubilant Motor Works Pvt Ltd, Nissan Brand
Delhi
10.2023 - 11.2024
- Handling business operations for Delhi and Bangalore workshop operations with team size of 200+ including outsourced manpower/vendors
- Responsible for AOP of Delhi Load- 450+ and Bangalore 500+ workshops
- Handling monthly business of 2 crore in delhi+banglore together
- Handling OEM reporting, MIS management
- Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Cultivated relationships with vendors to negotiate favorable terms for the purchase of materials and services.
GM Service, After Sales
Zedex Skoda
Ghaziabad
02.2020 - 10.2023
- Three different projects were handled simultaneously in the B2B segment.
- Achievement of business KPI by formulating daily/ weekly/ monthly strategy to ensure complete focus on achieving target
- Set policies, operations, create and maintain budgets, and coordinate with local management in the company to evaluate employees, company performance
- Hiring all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (includes service, body shop, spare parts)
- Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval
- Plan workloads and assign work schedules on a daily/weekly basis
- Monitor store sales and profit performance on a daily basis
- Manage and protect company assets, including controlling store expenses
GM Service, After Sales
Fairdeal Cars Pvt Ltd
Noida
03.2016 - 02.2020
- Delivering consistently on progress and KPIs, reporting to Director Ops
- Balance Score Card - Performance & Management System, Customer Retention, Human Capital Development, Experience Enhancement, Quality & Enablers are main enablers
- Responsible for Workshop operations, profit and loss
- Strategies & planning for entire year for BSC, Service load, MGA, Part Sales, Bodyshop load, eventually committing to yearly sale targets/Margins and achievements
- Organizing and conducting training programs for workshop personnel
- Providing market analysis service to assist branches in the development and execution of effective aftermarket parts marketing plans
- Analyzing departmental operations and storage layout and revised as needed for maximum effectiveness of inventory control and staff efficiency
Service Head
CM AutoSales, NEXA
Mohali
04.2014 - 03.2016
- Managed workshop daily operation.
- Achieved labor and part targets.
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
Customer Care Manager
Rohan Motors Ltd
Ghaziabad
09.2011 - 04.2014
- Responsible for customer satisfaction Index
- Responsible for increasing customer service load by 5% every month
- Answering customer queries in the minimum possible time as instructed
- Service load increased from 1200 vehicles to 1500 vehicles in 1 year time
- Follow up for payment collection and reconciliation with corporate government
Sr Manager Credit & Collection
Tata Indicom
07.2004 - 03.2010
Ast Manager, Customer Care
Bharti Airtel
07.2003 - 07.2004
Senior Executive
Essar Cellphone
12.1996 - 06.2003
Education
Bachelor of Commerce - Commerce
Rajasthan University
Jaipur01-1995
Higher Secondary Education -
Tagore Public School
Jaipur01.1992
SSC (10th) -
Tagore Public School
Jaipur01.1990
Skills
- Automotive After-Sales Service
- Operations management
- AOP, Profit and Loss management
- Team management and development
- Business Development
Languages
- English
- Hindi
Training
- DMS-Maruti
- Elsa Pro Training (Skoda India)
- Works Manager Training (Maruti Suzuki)
- Basic Parts & Product Knowledge
- Soft Skill/Effective Communication
- General Manager Training
- Training on people skills
Personal Information
- Father's Name: Late Shri GN Sharma
- Date of Birth: 03/12/75
- Nationality: Indian
- Marital Status: Married
References
References available upon request.
Timeline
GM Service, After Sales
Jubilant Motor Works Pvt Ltd, Nissan Brand
10.2023 - 11.2024
GM Service, After Sales
Zedex Skoda
02.2020 - 10.2023
GM Service, After Sales
Fairdeal Cars Pvt Ltd
03.2016 - 02.2020
Service Head
CM AutoSales, NEXA
04.2014 - 03.2016
Customer Care Manager
Rohan Motors Ltd
09.2011 - 04.2014
Sr Manager Credit & Collection
Tata Indicom
07.2004 - 03.2010
Ast Manager, Customer Care
Bharti Airtel
07.2003 - 07.2004
Senior Executive
Essar Cellphone
12.1996 - 06.2003
Bachelor of Commerce - Commerce
Rajasthan University
Higher Secondary Education -
Tagore Public School
SSC (10th) -
Tagore Public School
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