Alok Falor

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates + Banquet Hall.
• Provided exceptional service and assistance to guests upon check-in.
• Provided services efficiently and with high level of accuracy.
• Understanding the party in the form of booking of the building
• Informing the party in accordance with the rules of the building.
• Create and communicate Brookings reports to management team.
• Dealing with Event & Catering and explaining rules and regulation of Bhawan.
• Understanding and solving party problems during the function start
• Follows up tentative bookings and update reservation status

• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Performed inventory control, such as counting, and stocking merchandise.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Performed general housekeeping and cleaning tasks.
• Checked packages and merchandise for damage and notified vendors.
• Completed cycle counts and monthly inventory.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.

Doing Primary Billing for Delhi Circle on SAP Software,

Collection Entry from Bank to Customer Account in SAP Software.

Make Daily and Monthly report on O.T.F (On the Fly) Commission.

Make Daily and Monthly Reconciliatrion report freom SAP vs Utiba Software.

Track all Schemes Payouts of Customer and Upload in Sap Software.

• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Held weekly team meetings to inform team members on company news and updates.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Maintained counter and display areas for cleanliness and organization.
• Followed up with customers to increase satisfaction with purchases and services.