ALOK GAUTAM
Hospitality Professional
Lucknow
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Food and Beverage Manager
Lebua Lucknow Saraca Estate
09.2019 - Current
- Responsible for all guest services and administration of Food and Beverage department
- Leading the departmental & banquet sales.
- Recruit associate and oversee associate training& Development
- Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department
- Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits
- Effectively managing people to maximize the effectiveness of Food and Beverage staff and develop their potential
- Food and Beverage festival planning and execution
- Maintaining required hygiene and guest satisfaction levels
- Thorough knowledge of HACCP standards
- Successfully handled the two quarantine tenures for the doctors
- Developed the detailed sanitization procedures for the food and beverage department and hotel
- Trained the staff for the COVID-19 protocols
- Core member of hotels COVID-19 protocol monitoring team
Banquet Manager
Lebua Lucknow Saraca
01.2017 - 12.2018
- Responsible for all guest services and administration in Banquets
- Leading the banquet sales
- Recruit associate and oversee associate training & development
- Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department
- Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits
- Effectively managing people to maximize the effectiveness of Food and Beverage staff and develop their potential
- Maintaining required hygiene and guest satisfaction levels
General Manager
LA Hotels
07.2015 - 12.2016
- Retreat, A venture of Harish Aneja Group)
- JOB DESCRIPTION
- Heading the entire renovation and up gradation phase ofthe property
- Responsible for setting up the SOP's and standard for the unit
- Run the hotel in accordance to standard operating procedure and policies set by the company
- Draw up the plans for budget and revenues
- Developing improvement actions carry out cost savings
- Safeguard quality of operations (internal and external audits)
- Determination of workforce, recruitment and hiring of new staff
- Be accountable for responsibilities of department heads in their absence
- Be responsible for achieving the optimal guest satisfaction and good working environment
- To address the hotel's target based on pre-agreed marketing plans and budget
- To ensure the correct production and distribution of information and promotion material as agreed to.
Food and Beverage Manager
Fateh Bagh, A Unit HRH Group of Hotels
06.2014 - 07.2015
- Responsible for all guest services and administration in Food and Beverage department of 2 units (Fatehbagh Ranakpur and The Aodhi Kumbhalgarh)
- Responsible for the kitchen operations for both the units
- Acting as a one-point contact for Fatehbagh Ranakpur in the absence of the Unit Manager
- Recruit associate and oversee associate training & Development
- Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department
- Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits
- Effectively managing people in order to maximize the effectiveness of Food and Beverage staff and develop their potential
- Maintaining required hygiene and guest satisfaction levels.
Operations Manager
UNA Hotels
09.2013 - 03.2014
- Run the hotel in accordance to standard operating procedure and policies set by the company
- Draw up the plans for budget and revenues
- Developing improvement actions carry out cost savings
- Safeguard quality of operations (internal and external audits)
- Co-ordinate planning of department heads and assistant managers with regards to time table works and schedule
- Co-ordination ofthe execution of activities via instruction to the head of the departments/ assistant managers
- Determination of workforce, recruitment and hiring of new staff
- Be accountable for responsibilities of department heads in their absence
- Be responsible for achieving the optimal guest satisfaction and good working environment
- To address the hotel's target based on pre-agreed marketing plans and budget
- To ensure the correct production and distribution of information and promotion material as agreed to.
Food and Beverage Manager
Azzure By Spree Hotels
01.2012 - 06.2013
- Responsible for all guest services and administration in Food and Beverage department
- Recruit associate and oversee associate training & Development
- Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department
- Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits
- Effectively managing people to maximize the effectiveness of Food and Beverage staff and develop their potential
- Maintaining required hygiene and guest satisfaction levels.
Assistant Manager
Lemon Tree Amarante Beach Resort
07.2010 - 01.2012
- DESCRIPTION
- Planning, organizing, directing, controlling and evaluating the operations of Restaurant, bar, and banquets
- Determine types of services to be offered and implement operational procedures
- Set associate work schedules and monitor associate performance
- Control inventory monitor revenues and modify procedures and prices
- Resolve customer complaints and ensure health and safety regulations are followed.
Captain
TAJ RESIDENCY
LUCKNOW
07.2009 - 06.2010
- Handling coffee shop, and specialty restaurant in daily operations
- Planning to achieve the budget and target the profit
- Maintain regular contact with individual customers and build strong relationship with them
- To obtain incremental revenue through up selling at the restaurant
- Manage the guest history system and effectively use the guest profiles
- Prepare lost customer analysis and give them best service and win them back
- Conduct daily briefing of the staff and the supervise the following
- Restaurant inventory
- Make daily duty roaster.
Guest Service Associate
TAJ RESIDENCY
LUCKNOW
07.2007 - 07.2009
- Provide extras for customer delight
- Carry out miscellaneous jobs for guest
- Take out of menu orders
- Offer food and beverage as service recoveries
- Restaurant set up and mis-en-place.
Steward
UPPAL 'S ORCHID, Signature-Alok Gautam
08.2006 - 01.2007
Education
High School Diploma -
Baby Martin Public Inter College
Lucknow 07.1997 - 1999.07
Intermediate -
Oxford Public Inter College
Lucknow 08.1999 - 2002.07
Hotel Management
Babu Banarasi Das National Institute of Technology
08.2002 - 2006.07
Skills
Cost controls
undefinedTimeline
Food and Beverage Manager
Lebua Lucknow Saraca Estate
09.2019 - Current
Banquet Manager
Lebua Lucknow Saraca
01.2017 - 12.2018
General Manager
LA Hotels
07.2015 - 12.2016
Food and Beverage Manager
Fateh Bagh, A Unit HRH Group of Hotels
06.2014 - 07.2015
Operations Manager
UNA Hotels
09.2013 - 03.2014
Food and Beverage Manager
Azzure By Spree Hotels
01.2012 - 06.2013
Assistant Manager
Lemon Tree Amarante Beach Resort
07.2010 - 01.2012
Captain
TAJ RESIDENCY
07.2009 - 06.2010
Guest Service Associate
TAJ RESIDENCY
07.2007 - 07.2009
Steward
UPPAL 'S ORCHID, Signature-Alok Gautam
08.2006 - 01.2007
Hotel Management
Babu Banarasi Das National Institute of Technology
08.2002 - 2006.07
Intermediate -
Oxford Public Inter College
08.1999 - 2002.07
High School Diploma -
Baby Martin Public Inter College
07.1997 - 1999.07
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