Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Singing Indian Songs, Watching Cricket, Travelling and spending time with family
Languages
Timeline
Generic
ALOK JAIN

ALOK JAIN

Pune

Summary

A strategist & implementer: offering experience in diverse roles including Cyber & IT Security Management, Governance, Risk, Security Compliance, Audit remediation, IT Infrastructure Management, IT Service Delivery Management, IT Operation management & leadership, IT Project Management, Program Management, Client Relationship Management, across multiple domains. Currently working on Atos Global Pvt. Ltd. payroll and serving one of the most prestigious manufacturing client in NA region as Client Security Manager alongwith CISO & CIO to manage Security Compliance, Risk & Governance using Microsoft security tooling and cloud environment. Leading teams to manage IDAM, Vulnerabilities , Risk, Phishing. Email Security, Network Security, Desktop Security & SOC operations. Worked on Atos Global payroll only for biggest financial Bank in APAC region in leadership role for IT security compliance, risk & governance , IDAM and asset management compliance. Worked with Atos|Syntel Pvt. Ltd., Pune as Senior Consultant; managed Willis Towers Watson account from offshore with a team of 350+ professionals and steered Project Management & IT Operations. Independently worked in standalone assignment for 4 months towards compiling applications impacting through China Cyber Security Law. Skilled in managing a wide range of projects, including IMS projects, SAP, Application Support & Development Projects as per ITIL Framework. At ease with working in close coordination & collaboration with global teams, clients & top management for evolving strategic vision, driving change, building product/services roadmap/blueprints, infusing new ideas, implementing emerging technologies for the long run and taking enterprise system performance & productivity to next level. Wealth of expertise in: Planning/deploying global change, BU-wide initiatives, and customer engagements. Promoting sustainable change, risk control, and productivity improvement while employing the delivery of digital process change across Onsite/Offshore models. Consistent Record of Delivering Results: steered projects to reduce operational expenses, and created & executed strategies for delivery improvement. Mission Critical Results: insightful exposure in multi-disciplinary functions across varied domains with skills in business planning, ideation of new services & conversion of concepts to revenue for successful operations. Skilled in setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA. Inspiring & motivational leader with experience in spearheading entire gamut of profit centre operations; developing strategies to grow the bottom-line & top-line.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Project Manager (Level 1), Senior Consultant, Project Manager (Level 2), Senior Security Manager

Atos Syntel Pvt. Ltd. to Atos Global IT Solutions & Services Pvt Ltd
Pune
12.2010 - Current
  • Providing strategic leadership in project delivery across wide range of products/solutions ranging: defining service standards and guidelines, governance structure, best practices that worked as benchmark for excellent service delivery globally for all verticals with end-to-end P&L accountability
  • Establishing the delivery framework & metrics for different types of projects being delivered
  • Accomplishing scope, timelines, cost, quality & SLAs consistently & sustaining the same through continuous improvement
  • Acting as an escalation gate; following customer-centric approach to address or resolve the customer issues/escalations, which resulted in achieving the customer satisfaction and repetitive business across accounts multiple times
  • Spearheading multiple teams in developing and designing As-Is and To-Be process models
  • Developing & executing high-level business excellence strategies, making high-stake decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity
  • Setting out in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services
  • Hiring, motivating & leading talented professionals by living the culture and leading by example; identifying & training members for process enhancement & skill improvement
  • Driving service excellence through monitor the overall functioning of the process by identifying areas of opportunities and recommending process improvements for Business Transformation
  • Enhancing the delivery capability of programs by architecting multiple point solutions which led to shorter development cycles and marginal advantage to multiple accounts
  • Rendering support to clients in identification as well as implementation of Technology Upgrade, Strategic/Business Need, Service Transitions, End-Client Need, Compliance/Legal
  • Leading: IT Infrastructure Management Support technical delivery teams for Datacenter Management (server UNIX/Wintel), Virtualization (VMware & Citrix), Storage & Backup management, Database Administration, Voice & Data Network, End user support (Service Desk & Remote Desktop), Security Operations and NOC & so on
  • Billing, CSAT, Opportunity Farming, DNC, Quality Assurance & ISMS Audits Training for Account/Program/Project
  • Well versed & working knowledge of different tools: Security & IT infra managent/Compliance perspective- Splunk, MS Defender, Intune, MS Entra, CyberArk, Tenable, Tosca, ITRION, AISAAC, SCCM, Solarwind, Proofpoint, Valimail DMARC, Cisco Meraki & many more
  • Ticketing tool- ServiceNow, HP SM, CA SD and other ticketing tools reporting
  • Audit compliance management for the complete program in terms of internal & external audit requirement & remediation by new process framing & implementation along with delivery team.
  • Vulnerability Program tracking on enterprize level to ensure systems security from world wide vulnerabilities.
  • Growth Path:

Operations Manager

Hewlett Packard India Sales Pvt. Ltd.
Gurugram, Haryana
05.2008 - 11.2010

Shift Head (IT)

WNS Global Services Ltd.
Gurugram, Haryana
04.2006 - 05.2008

Site Manager (IT)

Wipro Infotech
Gurugram, Haryana
03.2003 - 04.2006

Engineer

Infovergix Technologies Limited (A Jindal Group Company)
New Delhi
02.2001 - 02.2003

Education

Masters - Computer Science

JRN Deemed University
Udaipur, Rajasthan
01-2003

PGDBM - IT & Marketing

Bhartiya Vidya Bhawan
Delhi
01-2001

B.Sc. - PCM

CCS University
Meerut
01-1996

Skills

  • Strategic Governance, Risk, compliance & Business Planning
  • Cyber Security & IT security management, Security Governance, Audit compliance & remediation
  • Project/ Program Management
  • Continuous Process Improvement
  • Budgeting & Cost Optimization
  • Global Delivery Mgm & Excellence
  • Client/Stakeholder Management
  • IT Infrastructure & Operation Management
  • Automation
  • Team Building & Leadership

Accomplishments

25+ Years of continuous proving experience and most of them in Tier 1 companies

Lead 400+ offshore team and worked with multiple clients in different Geos including US, UK, APAC etc

Lead approximately all technology domain teams in IT infra management arena

Always achieved clients and manager compliments against proven performance

Achieved multiple quarterly performance & spot awards

Proved always dependent for superiors and achieved their faith of getting work done within timeline and expected quality

Continuous 4 years achieved silver awards against Audit along with large team account.

Affiliations

  • Project Management Institute
  • Toastmasters

Certification

  • AIMS 42001:2023 Lead Implementor
  • AIMS 42001:2023 Lead Auditor
  • Client Information Security Manager (CISM)
  • Certified Ethical Hacker (CEH)
  • ITIL Managing Across the Lifecycle (MALC)
  • AWS Cloud Solution Architect Certified
  • COBIT Foundation Certified
  • ITIL intermediate (SS, SD, SO, ST & CSI)
  • Certified Scrum Master
  • IT Cloud Computing Foundation
  • Prince-2 Practitioner & Prince-2 Foundation
  • ITIL V3 Foundation
  • CCNA
  • MCSE

Additional Information

I am actively looking for remote job with decent role according to my experience and skills.

Open to work from Pune, Delhi NCR, Gujrat, Madhya Pradesh, Uttar Pradesh, Rajasthan, Chandigarh etc

Open to work for India day time, APAC timings (except Australian time) and UK/Europe timings

Efficient, ownership, responsible and impacting work performance

I am with my wife and 1 daughter who study MBBS

Singing Indian Songs, Watching Cricket, Travelling and spending time with family

Other than work during my free time I enjoy singing Indian songs. I love watching Cricket. Big fan of Indian team, Also very fond of traveling new shining and happening places.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Punjabi
Elementary (A2)

Timeline

Project Manager (Level 1), Senior Consultant, Project Manager (Level 2), Senior Security Manager

Atos Syntel Pvt. Ltd. to Atos Global IT Solutions & Services Pvt Ltd
12.2010 - Current

Operations Manager

Hewlett Packard India Sales Pvt. Ltd.
05.2008 - 11.2010

Shift Head (IT)

WNS Global Services Ltd.
04.2006 - 05.2008

Site Manager (IT)

Wipro Infotech
03.2003 - 04.2006

Engineer

Infovergix Technologies Limited (A Jindal Group Company)
02.2001 - 02.2003

PGDBM - IT & Marketing

Bhartiya Vidya Bhawan

B.Sc. - PCM

CCS University

Masters - Computer Science

JRN Deemed University
ALOK JAIN