Alok Jha

• Identified opportunities for upselling additional products or services based on customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered customer inquiries via phone, email, and chat.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided accurate information about products and services to customers.
• Developed positive relationships with customers through friendly interactions.

• Implemented differentiated instruction based on individual student needs.
• Created a safe and supportive learning environment for all students.
• Held regular parent-teacher conferences regarding student progress in math classes.
• Monitored student performance on tests, quizzes, projects.
• Adapted teaching methods to accommodate different learning styles.
• Maintained accurate records of student grades, attendance, and assessment results.

• Organized group study sessions with small groups of students who needed extra help with math assignments or tests.
• Assessed student progress and provided feedback on a regular basis.
• Created worksheets and other practice materials to reinforce concepts taught during tutoring sessions.
• Developed and implemented individualized lesson plans to meet the needs of each student.
• Adapted teaching style according to individual learning styles of each student.
• Encouraged positive attitudes towards mathematics among all learners.

Conduct Online Classes: Deliver live, interactive sessions to students, focusing on Mathematics (Classes 8-12).

Clarify doubts and provide solutions: Address student queries promptly, and provide clear, error-free, step-by-step solutions to the questions raised by the students.

Assess Student Performance: Regularly evaluate students' progress, and identify areas that require improvement. Provide constructive feedback to students to help them overcome challenges, and excel in their studies.

Non-Session Activities: Undertake non-session activities, which include parent-teacher meetings, homework correction, peer reviews, and participating in training sessions.

Monthly Tests: Facilitate and evaluate monthly tests to gauge student understanding and progress.

Additional Responsibilities: Engage in mandatory additional responsibilities for up to 12 hours per week, which may include participating in teacher training programs, and contributing to efforts aimed at enhancing student performance.