Zeal to learn new things and focusing on Solution
Hi, I’m
Alok Jha
Digital Product Manager
A Life is a Struggle and Struggle leads to Victory, so ultimately Life is a Victory!
Swami Vivekanand
Summary
Dedicated and seasoned agile banker with 10+ years of vast banking exposures in Digital Transformation, Branch Banking, Retail Assets & Liability Banking, Business Development, HR, PDOD, CASA, Marketing & Sales, Recovery. Excelled in translating technical product knowledge into user-centric solutions, driving substantial digital transformation, vendor relationship management and stakeholder communication, significantly improving product offerings and operational efficiency. Demonstrates a unique blend of technical knowledge and design thinking to drive product success.
Overview
11
years of professional experience
4
Certifications
3
Languages
Work History
Central Bank Of India
Digital Product Manager
04.2023 - Current
Job overview
- Collaborated with stakeholders to define product requirements, ensuring alignment with business objectives
- Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations
- Analyzed customer behavior to derive digital product performance insights and identify areas of potential improvement
- Developed data-driven strategies for enhancing product functionality and driving customer engagement
- Led user testing initiatives, gathering valuable feedback for informed decision-making in product iterations.
- Conducted market research to identify opportunities for product improvement and expansion
- Improved user experience by streamlining digital product features and optimizing interface design
- Cultivated strategic partnerships with external vendors, leveraging complementary technology solutions to enhance overall product offerings
- Defined solution requirements to convert strategic ideas into actionable workflows
Central Bank Of India
Manager
07.2021 - 03.2023
Job overview
- Accomplished multiple tasks within established timeframes
- Managed and motivated employees to be productive and engaged in work
- Developed and implemented business strategies to achieve business goals and stay competitive
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Improved marketing to attract new customers and promote business
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
Central Bank Of India
Branch Manager
05.2017 - 06.2021
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Maintained friendly and professional customer interactions
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Engaged employees in business processes with positive motivational techniques
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Consulted customers to boost product sales and services
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
Central Bank Of India
Special Assistant
05.2014 - 03.2017
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly
- Ensured the safety and security of branch assets through strict adherence to internal controls and regulatory guidelines
- Assisted in achieving sales goals through active participation in promotional campaigns targeting specific customer segments
- Served as a liaison between the branch office and corporate headquarters, communicating updates on policy changes or operational concerns effectively
- Managed daily cash transactions, ensuring accuracy and timeliness in processing deposits, withdrawals, and transfers
- Coordinated community outreach events to promote brand awareness and establish strong relationships within the local market area
- Managed risk exposure at the branch level by adhering to established lending guidelines when processing loan applications
- Supported the successful rollout of digital banking initiatives by educating customers on features and assisting them with setup
- Improved overall customer experience with prompt issue resolution and proactive communication of important account information
- Streamlined branch operations by implementing efficient workflow processes and time management strategies
Central Bank Of India
Single Window Operator
07.2013 - 04.2014
Job overview
- Managed high-volume transaction periods calmly, ensuring accurate processing while maintaining exceptional customer service standards
- Implemented best practices in handling sensitive customer data, safeguarding against identity theft risks
- Ensured smooth daily operations by balancing cash drawer accurately and reconciling discrepancies promptly at the end of each shift
- Maintained strict compliance with bank policies and regulations to ensure security of financial transactions
- Supported branch management during audits by providing thorough documentation of all relevant transaction records
- Assisted in implementing new procedures for improved operational efficiency within the branch
- Maintained a clean, organized, and professional appearance of the work area, contributing to a positive overall customer experience
- Maintained strict compliance with bank policies and regulations to ensure security of financial transactions
- Provided excellent customer assistance with account opening processes, guiding clients through required documentation for seamless onboarding experience
- Facilitated efficient wire transfers for both domestic and international clients, adhering to regulatory requirements in processing requests securely
- Participated in branch sales initiatives to achieve targeted revenue growth through upselling and cross-selling efforts
Education
Vidyalankar Institute of TechnologyMumbai, India
Bachelor of Computer Engineering from Computer Engineering
04.2001
University Overview
- Graduation with First Class, 2012
- JRD Tata Scholarships, 2009-10 from JRD Tata Trust, Mumbai
Institute Of TechnologyMumbai, India
High School Diploma
04.2001
University Overview
- Graduation with Distinction, [Final Year, 2009]
- Final Grade: 82.97%
- Cultural Secretary of College, 2009
Skills
Design thinking
Technical Product Knowledge
UX Design
User Acceptance Testing
Product Documentation
Market Research Analysis
Product Lifecycle Management
Product Strategy Development
Competitive Analysis
Customer Segmentation
Vendor Relationship Management
Stakeholder Communication
Customer Journey Mapping
User Onboarding Strategies
Product Roadmap Planning
Product Performance Analysis
Certification
Certified in Executive Program in Product Management, XLRI
Interests
Singing, Cooking, Traveling, Reading
Singing - I love and enjoy singing in my free time and have participated and won many prizes in my school, college, organization performances
Cooking - For me Cooking is a best way to refresh myself. I love experimenting with new recipes and cuisines
Traveling - Exploring a new places and experiencing different cultures is a joyful passion of mine
Reading - I am an avid reader, always eager to dive into new topics to keep myself updated
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified in Executive Program in Product Management, XLRI
05-2024
Digital Product Manager
Central Bank Of India
04.2023 - Current
Manager
Central Bank Of India
07.2021 - 03.2023
Certified in Digital Banking, IIBF
08-2019
Certified in BCSBI, IIBF
08-2019
Branch Manager
Central Bank Of India
05.2017 - 06.2021
Special Assistant
Central Bank Of India
05.2014 - 03.2017
Single Window Operator
Central Bank Of India
07.2013 - 04.2014
Step Up To Professionals Excellence, Dale Carnegie
07-2011
Vidyalankar Institute of Technology
Bachelor of Computer Engineering from Computer Engineering
04.2001
Institute Of Technology
High School Diploma
04.2001
Software
Gitlab
LMS
Figma
Miro