Alok Kesharvani
Noida
Summary
Having 4+ years of experience in Salesforce development and Administration. Handled various Projects using Apex classes and triggers, Rest APIs, Lightning web components LWC, Deployment tools like Gearset, DX environments-Visual Studio code, CI/CD pipeline Version Control tools like Bitbucket, Jira and worked on Sales Cloud, Service Cloud and Community Experience Cloud and Salesforce Admin setup Profile, Permission set, Role, Users, Lightning page, Layout and Einstein Chatbots.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Application Engineer
Quadrafort Technology Pvt. Ltd
Noida
08.2024 - Current
- Project Name: Fenesta: Fenesta is an Indian client project, which is the largest uPVC and aluminum windows and doors manufacturer and supplier in India. It was a Sales Cloud and Experience Cloud project where leads are generated from different sources, both online and offline, and it will convert with a duplicate check and cross-territory check, and assign user territory based on address pin code.
- Project Name: Make My Trip: Make my trip is a client project where we maintain their professional employees' data, check-in and check-out at property details in Salesforce CRM to track meeting and daily attendance data using geolocation coordinates.
Salesforce Developer
Cloud Certitude Pvt. Ltd
Noida
10.2020 - 07.2024
- Project Name: HNI Community Einstein Chat Bot. Description: The Einstein chatbot is a client project from HNI Company that has come to manage user queries in the Salesforce Community Cloud and Service Cloud. This includes case management, where we helped our client manage the case to resolve user issues through chatbots, and customers can connect with a live agent via an omnichannel. We used the LWC component and Apex to customize to fulfill the client's requirements.
- Project Name: HNI DXP Community : HNI DXP is a client project that is a furniture company that sells its products online and manages its work with Salesforce Sales Cloud and Salesforce Community Cloud.
- Where we developed some components, Apex, and integration work to fulfill the client's requirements.
- Project Name: DPG Cloud Service: This is a Service Cloud project where we develop Email-to-Case, Web-to-Case, Case Assignment Rules, Case Auto-Response Rules, Omni-Channel Services, and some customization in Apex, LWC, Aura, and Flows to fulfill client requirements.
- Support Project: HNI Corp. This is a support project where Jira tickets are raised by the client and we need to identify and resolve the issues related to Salesforce Admin.
Education
MCA - Master Of Computer Application
ABES Engineering College
Ghaziabad, UP, India01.2020
BCA - Bachelor of ComputerApplication
M.G.K.V.P
Varanasi, UP, India01.2020
Skills
- Apex Trigger, asynchronous Apex
- APEX Integration, Web Services (REST APIs)
- LWC (Lightning Web Component)
- Salesforce Admin
- Salesforce security sharing
- Salesforce Lightning
- SOQL, SOSL
- Salesforce App Builder
- Sales Cloud, Service Cloud, Experience Cloud
- Einstein Chatbot Builder
- Record Trigger Flows, Schedule Flow
- Screen flow
- Community site builder
- Visual Studio Code (deployment tool)
- Change Set, Gearset (deployment tool)
- Jira (ticket management)
- Bitbucket version control, Git, and CI/CD Pipeline
- Data loader, import wizard
- Workbench, Postman tools
- Salesforce Object, Relationship, Record Type, Lightning Page, Layout, Validation Rule
- Sharing Rule, OWD, Profile, Permission set, Custom Permission, Role, Users, Territory setup
Websites
Certification
- Salesforce Certification, 04/29/21
- Salesforce Certification, 01/05/23
Timeline
Sr. Application Engineer
Quadrafort Technology Pvt. Ltd
08.2024 - Current
Salesforce Developer
Cloud Certitude Pvt. Ltd
10.2020 - 07.2024
MCA - Master Of Computer Application
ABES Engineering College
BCA - Bachelor of ComputerApplication
M.G.K.V.P
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