Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Timeline
BusinessAnalyst
Alok Kumar

Alok Kumar

IT Manager
Vadodara, Gujarat

Summary

Professional IT Manager with over 12 years of valuable experience in project management and completion, to ensure company's success.
Accustomed to handling Citrix Infra, IT Infra support, managing IT projects, and supporting various Industrial Engineering departments.

Overview

13
13
years of professional experience
2
2
Certification

Work History

IT Manager

Alembic Pharmaceuticals Limited
01.2021 - Current
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Wrote IT Security policy & IR Policy procedure and manuals governing internal IT use.
  • Led technology rollout like VMware WS1, SASE, CrowdStrike AV, focusing on organizational planning and supplier service-level agreements.
  • Citrix SME and Infrastructure management for several production plants. Citrix version upgrade from 7.15 to 7.21 and Daily Support management.
  • NetScaler, PVS, XenApp/Desktop handling. AD, DNS, DHCP configurations and management.
  • IT Budget and Vendor interactions, planning & providing support for Industrial apps -i.e. D2, LIMS, Minitab, etc.
  • Managing IT Support Team across 6 locations in Alembic Pharmaceuticals. Team strength of 25+ Engineers.
  • Deploying & Managing Next-Gen Antivirus CrowdStrike.
  • Ms Azure File Server management.
  • IT Security Awareness Training to Users across locations.

Associate Consultant

HCL Technologies
10.2019 - 01.2021
  • Associate Consultant and Citrix Team Lead.
  • Providing L3 & managing 24x7 support to US based client with 20K+ user base.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Assistant Consultant

Tata Consultancy Services
06.2010 - 10.2019
  • Citrix Administrator for providing 24x7 support to several US & Europe based Clients/Projects.
  • Worked in various OU Projects - Healthcare, Shipping,
    Banking, etc.
  • Team Lead and managed Citrix support team at remote locations.
  • Involved in migration project for a major Banking project.
  • Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.
  • Provided excellent service to clients by promoting outgoing demeanor and Citrix & AD abilities.
  • Tracked costs and expenses to compare with original budget and identify failure points.

Education

B.E. - Electronics And Communications Engineering

Birla Institute of Technology, MESRA
Ranchi, Jharkhand
05.2010

Skills

  • Citrix SME
  • NetScaler
  • IT Team Management
  • AD Management
  • PMP
  • VMware vSphere
  • Antivirus Management
  • IT Security
  • BitLocker Management
  • WAF
  • Azure File Server

Certification

  • 1Y0-311: XenApp And XenDesktop 7.15 Advanced
    Administration (06/2018)
  • ITIL V3 Foundation Certification (01/2015)
  • Project Management Professional - PMP
    (09/2022)

Interests

  • Gardening
  • Listening Old Hindi Songs
  • Sudoku
  • Cricket
  • Chess
  • Badminton

Languages

English
Hindi

Timeline

IT Manager

Alembic Pharmaceuticals Limited
01.2021 - Current

Associate Consultant

HCL Technologies
10.2019 - 01.2021

Assistant Consultant

Tata Consultancy Services
06.2010 - 10.2019

B.E. - Electronics And Communications Engineering

Birla Institute of Technology, MESRA

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Alok KumarIT Manager