Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Languages
Accomplishments
Hi, I’m

Alok Kumar

Retail Area Manager
Varanasi
Alok Kumar

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.

Overview

10
years of professional experience

Work History

Reliance Retail Ltd
Udupi

Area LP Manager
05.2022 - 03.2024

Job overview

  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Onboarded new employees with training and new hire documentation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Defined clear targets and objectives and communicated to other team members.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cross-trained existing employees to maximize team agility and performance.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Worked effectively in fast-paced environments.

Itsy Bitsy Pvt Ltd
Bangalore

Store Manager of Operations
01.2020 - 05.2022

Job overview

  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
  • Reported issues to higher management with great detail.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
  • Increased sales by Number% with special displays and promotions.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Developed and implemented successful staff incentive programs to motivate employees.

Quikr India Pvt Ltd
Bangalore

Store Manager
06.2018 - 12.2019

Job overview

  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Assisted with hiring, training and mentoring new staff members.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Rotated merchandise and displays to feature new products and promotions.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Show Off Pvt Ltd
Chickmangalure

Store Manager of Operations
01.2017 - 06.2018

Job overview

Aditya Birla Fashion And Lifestyle Pvt Ltd
Bangalore

Assistant Store Manager
01.2015 - 01.2017

Job overview

  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Jole Implex Pvt Ltd
Bangalore

Department Manager
01.2014 - 12.2015

Job overview

  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Education

Christ University
Bangalore

Master Of Business Administration from Sales And Marketing Education
03.2012

University Overview

Skills

Business Administration

Timeline

Area LP Manager
Reliance Retail Ltd
05.2022 - 03.2024
Store Manager of Operations
Itsy Bitsy Pvt Ltd
01.2020 - 05.2022
Store Manager
Quikr India Pvt Ltd
06.2018 - 12.2019
Store Manager of Operations
Show Off Pvt Ltd
01.2017 - 06.2018
Assistant Store Manager
Aditya Birla Fashion And Lifestyle Pvt Ltd
01.2015 - 01.2017
Department Manager
Jole Implex Pvt Ltd
01.2014 - 12.2015
Christ University
Master Of Business Administration from Sales And Marketing Education

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Career advancementCompany CultureWork-life balancePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave

Languages

English
Advanced (C1)

Accomplishments

Accomplishments
  • Collaborated with team of [Number] in the development of [Project name].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

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Alok KumarRetail Area Manager