ALOK KUMAR
Patna
Summary
Resourceful Chargeback Specialist known for high productivity and efficient task completion. Possess specialized skills in dispute resolution, fraud analysis, and payment processing systems. Excel in analytical thinking, problem-solving, and communication, ensuring effective chargeback management and customer satisfaction. Also skilled in Reconciliation Specialist with substantial experience in financial reporting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead- Chargeback & Transaction Support Team
Signet Payment solution Pvt. Ltd.
Gurugram
05.2021 - Current
- Chargeback operation, reconciliation, fraud analysis, risk management, and cyber cases.
- Chargeback data analysis.
- Checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks.
- Initiated communication with contact cyber police to explain them about the chargeback or fraud complaint they received on our transactions.
- Experience in eCommerce fraud analytics, payment processing, dispute/chargebacks resolution.
- The role includes reconciliations and other balance sheet/TDR reconciliations, depending on the daily requirements.
- Hourly reconciliation for checking manual mismatching of the status is also done if any tech issues or Get Status API not working properly.
- Weekly and monthly reconciliation of cash and position reports for various Accountants from various payment gateways like PayU, Cashfree, SafexPay, EazyPay, and many more.
- Initiated communication with customers to resolve disputed charges.
Technical Support Executive
Sony India Pvt Ltd
04.2017 - 05.2021
- To provide On Call Pre-sale Support for all categories and technical support to customers of Audio category
- Monthly Data Analysis for HAV category to check the call Log trends
- Monthly Data Analysis on Add comment data of HAV
- Regular check of Repaired Set Reports for different solutions available
- Coordinating with ASI/BSI for any escalation of ASC
- HAV Callback Process Management with the support of Team Leader (TD & NPF Analysis)
- Handling escalations of both Pre-sale and service cases
- Coordinating with service team for Social Media cases
- Team management (Roster, Shrinkage) in absence of Team Leader
Education
B-tech - Electrical and Electronics Engineering
NETAJI SUBHAS INSTITUTE OF TECHNOLOGY
Patna01.2016
12th -
SIR G.D. PATLIPUTRA, HIGH SCHOOL
Patna01.2012
10TH -
S.S. ACADEMY
Ekangar Sarai, Bihar01.2010
Skills
- Dispute Resolution
- Transaction analysis
- Payment Processing
- Deadline Management
- Records Maintenance
- Microsoft Office
- Fraud Detection
- Transaction review
- Fraud prevention
- Fraud patterns
- Effective Communication
- Financial reconciliation
- Multitasking and quick learner
Certification
- National Thermal Power Corporation, Barh, 30 Days
- Diesel Locomotive Works, Indian Railways, Varanasi, 30 Days
- Industrial Automation in PLC, Drives & SCADA, 6 Months, 07/16 - 12/16
Disclaimer
I, solemnly declare that the above information is true to the best of my knowledge.
Hobbies and Interests
- Watching cricket match
- Surfing on Internet
Personal Information
- Father's Name: Mr. Basist Sharma
- Mother's Name: Mrs. Saroj Devi
- Date of Birth: 04/01/94
- Marital Status: Unmarried
Timeline
Team Lead- Chargeback & Transaction Support Team
Signet Payment solution Pvt. Ltd.
05.2021 - Current
Technical Support Executive
Sony India Pvt Ltd
04.2017 - 05.2021
- National Thermal Power Corporation, Barh, 30 Days
- Diesel Locomotive Works, Indian Railways, Varanasi, 30 Days
- Industrial Automation in PLC, Drives & SCADA, 6 Months, 07/16 - 12/16
B-tech - Electrical and Electronics Engineering
NETAJI SUBHAS INSTITUTE OF TECHNOLOGY
12th -
SIR G.D. PATLIPUTRA, HIGH SCHOOL
10TH -
S.S. ACADEMY
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