Bachelor of Hotel Management and Catering Technology - undefined
Dr. Narayana Collage of Hotel Management & CT
Hyderabad
ALOK KUMAR
Fnb Manager
Hyderabad
Education
Industrial Training - undefined
GREEN PARK HOTEL
VIZAG 01.2007 - 05.2007
Skills
Menu Designing
Budgeting
Inventory Management
Ethical Standards
Situation Handling
Suggestive Selling
Sales Reporting
Guest Complaint Handling
MICROS
PROTEL
TOUCHE
POS INFOGENESIS
FCS
MS Office
MS Excel
MS Power Point
MS Publisher
Skillsandlearnings
- Knowledge about Menu Designing, Budgeting and Inventory of the department.
- Highly ethical toward standards.
- Situation handling, Suggestive selling and Making Sales report every day.
- Handling Guest Complaints.
- Knowledge about Software's like MICROS, PROTEL, TOUCHE, POS INFOGENESIS, FCS.
- Computer Skills: MS Office, MS Excel, MS Power Point, MS Publisher.
Personal Information
- Date of Birth: 08/15/88
- Gender: Male
- Marital Status: Married
Training
Six Months, Green Park Hotel, Vizag, Andhra Pradesh, 2007
Roles And Responsibilities
- Welcome entire guest with cheerful and humble greetings & ensuring guest satisfaction.
- Assist the Venue Manager in managing the venue operations, facilitating and coordinating the activities of the shift and sections of the area for smooth and efficient flow in all transactions geared towards individual guest satisfaction.
- Monitor the Food and Beverage Associates to ensure guests receive prompt, cordial attention and personal recognition.
- Reviewing the procedure, standards and modifying the same so as to ensure customer satisfaction and smooth operations.
- Ensuring up selling of wines, food, and loyalty products to maximize venue yield and increase the sale.
- Interacting with guests, managing group arrivals so as to increase the business by forming cordial relations with guests.
- Preparing and maintaining relevant documents such as Long Stay & VIP In house reports on a weekly basis.
- Meeting the guests and take their feedbacks and tracking down complaint and analyzing the same to identify the reasons and coming up with permanent counter measure so that the guest may not inconvenienced again.
- Ensuring staff satisfaction and co-ordination amongst staff is maintained at the highest level.
- Coordinating with other departments so as to ensure smooth operations.
- Dealing with emergencies. Ensuring the highest level of safety and security to all external and internal customers.
- Effective customer support by answering queries & resolving their issues.
- Engaging with guests in the hotel and addressing their queries & assisting them with their requirements and strategizing policies & procedures in the operating systems to achieve greater customer delight.
Timeline
Industrial Training - undefined
GREEN PARK HOTEL
01.2007 - 05.2007
Bachelor of Hotel Management and Catering Technology - undefined
Dr. Narayana Collage of Hotel Management & CT