Expert in SQL
Alok Kumar
Software Engineer
Bengaluru,KA
Summary
Application Support Engineer with 4+ years of experience in Banking, Finance, and Trading domain, specializing in production support, incident management, and enterprise application stability. Strong expertise in Oracle SQL, Spring Boot, and Python-based automation tools. Experienced in handling global banking clients and ensuring SLA compliance in live production environments.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Software Engineer – Application Support
CGI Inc.
09.2021 - Current
- Providing L2 Production Support for Trade Finance applications across 33+ global banks.
- Leading a team of 12 Associate Engineers managing SWIFT and middleware messaging systems.
- Performing advanced Oracle SQL queries for issue analysis and resolution.
- Monitoring batch jobs using Autosys and handling Tivoli alerts.
- Managing BAU activities across APAC, ENEA, and NNA regions.
- Ensuring SLA compliance and high customer satisfaction.
- Conducting Start-of-Day (SOD) and End-of-Day (EOD) monitoring.
- Managing incidents and service requests using Jira.
- Supporting disaster recovery planning and global deployments using WebLogic.
- Developed Python Automation Sanity Tool reducing manual effort by 90%.
Education
Full Stack Development Training - Full Stack Development Training
Jspider
04.2001 -
B.Tech - Electrical Engineering
Asansol Engineering College
West Bengal 04.2001 -
Skills
Languages & Technologies: Java, Python, Spring Boot, HTML, CSS
Databases: Oracle SQL (Advanced Queries, Joins, Performance Tuning)
Tools: Jira, ServiceNow, Git, IntelliJ, VS Code, Confluence
SQL
Object-oriented programming
HTML and XML
Code debugging
Python
Database management
Software
Bigner in Python
Core Java
Achievements
Employee of the Month – CGI (March 2024), Extra Miler Award – CGI (January 2025)
Watching Web Series
Beyond my technical expertise, I have a strong interest in analytical and investigative content, particularly crime and thriller web series. This interest enhances my critical thinking, attention to detail, and problem-solving abilities — skills that are valuable in production support, incident analysis, and troubleshooting complex technical issues.
I am also continuously exploring new technologies and tools to improve automation efficiency and system reliability.
Timeline
Software Engineer – Application Support
CGI Inc.
09.2021 - Current
Full Stack Development Training - Full Stack Development Training
Jspider
04.2001 -
B.Tech - Electrical Engineering
Asansol Engineering College
04.2001 -