ALOK KUMAR
Patna
Summary
Operations manager with extensive experience in team leadership and process optimization. Demonstrated success in enhancing logistics strategies, managing inventory, and improving customer satisfaction. Committed to driving operational excellence through strategic initiatives.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Assistant Store Manager of Operations
Flashship Delivery Services Private Limited ("Kuik") AMAZON NOW Q-COMMERCE
05.2026 - Current
- Inventory management (stock check, replenishment, shrinkage control)
- Team handling (pickers, packers, delivery associates ko manage karna)
- Order fulfillment aur dispatch monitoring
- Customer complaints aur escalations handle karna
- Productivity aur SLA targets achieve karna
- Daily reports aur KPI tracking
- Safety, hygiene aur compliance maintain karna
- Vendor coordination aur stock planning
- Shift scheduling aur manpower management
- Store audit aur process improvement
- I monitor expired inventory on a daily basis through system reports and physical checks. I follow the FEFO (First Expiry First Out) process to ensure products with the nearest expiry are picked and dispatched first. Any near-expiry stock is identified in advance and either liquidated through promotions, transferred, or removed as per company SOP. I also conduct regular inventory audits and coordinate with the procurement team to prevent excess stocking of short-shelf-life items. This helps reduce wastage, maintain inventory accuracy, and improve profitability.
- Key Points:
- FEFO process follow karna
- Daily expiry tracking
- Near-expiry stock segregation
- Inventory audits
- Wastage control
- SOP compliance
- Inventory accuracy maintain
Operation Manager
Instakart Service Pvt. Ltd PATNA
02.2025 - 05.2026
- Handle Instakart LM operation for Flipkart
- Handle 3000 plus Non large shipments load
- Maintaining SOP Adherence, Regular improvement and enhancement in the performance.
- Applying logistics plans& strategies to optimize transportation costs in my span.
- Checking every SOP to minimize prevent damages & Losses.
- Tacking meeting with team to meet target and maintain SOP
- Key Result Areas.
- Oversaw daily operations to ensure efficient service delivery. Managed inventory levels and coordinated with suppliers for timely restocking. Developed and implemented standard operating procedures for team workflows. Trained staff on operational processes and best practices for performance improvement. Coordinated logistics to optimize delivery routes and reduce turnaround times. Collaborated with cross-functional teams to align service objectives with company goals.
Operation Manager
Instakart Service Pvt. Ltd - Darbhanga
12.2023 - 01.2025
- Managed over 500 large shipments efficiently throughout operational processes. Oversaw a team of 25 vans to ensure timely deliveries. Maintained adherence to SOPs, driving continuous performance improvements. Applied logistics strategies to optimize transportation costs within hub operations. Conducted daily inventory audits to minimize damages and losses. Briefed delivery partners daily on key performance parameters including COD conversion and CSAT
- Oversaw daily operations to ensure efficient service delivery. Developed and implemented standard operating procedures for team workflows. Trained staff on operational processes and best practices for performance improvement.
Education
MBA - Logistics And Supply Chain Management
MBA Noida
Noida, India01.2026
Bachelor of Arts - Sociology
Patliputra University
patna, Bihar05.2023
Skills
Inventory management and logistics coordination
Team leadership
Customer relationship management
Process improvement
Data analysis
Standard operating procedures
Time management
Performance metrics
Timeline
Assistant Store Manager of Operations
Flashship Delivery Services Private Limited ("Kuik") AMAZON NOW Q-COMMERCE
05.2026 - Current
Operation Manager
Instakart Service Pvt. Ltd PATNA
02.2025 - 05.2026
Operation Manager
Instakart Service Pvt. Ltd - Darbhanga
12.2023 - 01.2025
Bachelor of Arts - Sociology
Patliputra University
MBA - Logistics And Supply Chain Management
MBA Noida