ALOK KUMAR PAL
Kanpur
Summary
Adept at driving business growth through innovative marketing strategies and client relationship management, I significantly enhanced banquet sales at K Hospitality. My expertise in event planning and negotiation, coupled with a proven track record in team leadership and creative selling, positions me as a dynamic force in hospitality management.
Overview
9
9
years of professional experience
Work History
Assistant Banquet Manager
K Hospitality
Mumbai
02.2023 - 12.2024
- Handling the banquet operations and sales for the entire banqueting unit, F&B operations, and working as brand manager.
- Handling the operations of banquets for 50 pax to 1,000 pax.
- Making business contracts with corporations and regular businesses, giving clients attention, and also meeting clientele and corporate representatives to gain more business.
- Ensure the business relationship with the clientele for repeated business, and take care of all the facilities provided to them.
- Also responsible for the total upkeep of the entire venue, also planning the guest services in coordination with maintenance, the F&B service team, housekeeping, laundry, security, and purchasing.
- Close look at sales, sales forecasts, their execution, menu planning, and cost controlling.
- Plan the effective marketing strategies, and boost the unit sales, and increase the profitability.
- Acquire the business through mouth publicity, and bind a client by giving good offers for peak season. For slack season, promote different offers, e.g., 'Monsoon offer, food tasting, menu promotions, and advertisements,' etc.
- Lead the team for the exceptional delivery of service all the time.
- Maintaining the quality and standard of the service and food at all times.
- Motivate and inspire a team, and develop them by providing proper training to achieve the desired target.
- Maintain the proper balance between the staff and management.
- Strengthen the Guest Relations and handle the guest queries.
- Inventory control and its measures.
- Last but not least, ultimately create such a brand image with which people want to associate and be served by us again and again.
Assistant Restaurant Manager
THE YELLOW CHILLI
04.2021 - 01.2023
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Prepared monthly financial reports for upper management review.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Leader
THE YELLOW CHILLI
01.2020 - 03.2021
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained daily inventory to facilitate successful material distribution.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Reviewed completed work to verify consistency, quality, and conformance.
- Exceeded customer satisfaction by finding creative solutions to problems.
Associate
SAHAR STAR HOTEL
01.2019 - 12.2019
- Collaborated with kitchen and dining staff to ensure smooth operation during service hours.
- Resolved guest complaints to maintain complete customer satisfaction.
- Inspected equipment for proper functioning prior to use each day.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Supported serving staff in delivering accurate and well-presented food orders.
Senior GSA
HOTEL ITC MY FORTUNE
11.2017 - 12.2018
- Maintained an accurate record of all orders taken by waitstaff.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored wait staff performance and provided feedback when necessary.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted servers with taking orders from customers as needed during peak hours.
Senior GSA
RUSTIC HAUS
06.2017 - 11.2017
- Made friendly conversation with customers to provide enjoyable bar experience.
- Collaborated with kitchen and dining staff to ensure smooth operation during service hours.
- Filled and served various beverages for customers.
- Supported serving staff in delivering accurate and well-presented food orders.
- Managed inventory and supplies to ensure materials were available when needed.
Crew Member
McDonald's
09.2015 - 12.2016
- I got a letter of appreciation for hard work, dedication, 100% attendance, and being a production star.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Served food quickly for positive guest experiences.
Education
BBA - Hotel Management
Lucknow Institute of Hotel Management
LucknowIntermediate -
Shree Bapu Ratan Lal Senior Secondary School
Madhya PradeshHigh School -
Karam Devi Memorial Academy
KanpurSkills
- Client Relationship Management
- Event planning
- Sales forecasting
- Inventory control
- Marketing strategies
- Multitasking
- Networking
- Negotiation Skills
- Creative Selling
- Market Research
- Competitor Analysis
- Menu Planning
- Food Presentation
- Creative Design
- MS Office Proficiency
- Outlook Proficiency
Service Oriented Skills
- Maintain good PR relation with Clients, build relationships, Network & maintain regular contacts with corporate and individual customers, bookers, hoteliers.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Preparing Research Report / Comparison, Understands the overall market - competitors, strengths and weaknesses, economic trends, market survey, competitor analysis, city mapping, marketing plan etc.
- Menu Planning, Innovation in Presentation of food, display, design creative theme for client.
Languages Proficiency
- English
- Hindi
Training
Four Months, VILLE PARLE INTERNATIONAL MUMBAI
Disclaimer
I hereby confirm that the information given above are correct and up to my belief and knowledge, I assure you that if given a chance to serve you. I will perform the job/duty assigned to me with full sincerity.
Duties Responsibilities
- Handling The Banquet Operations and Sales for The Entire Banqueting Unit & F&B Operations & Work as Brand Manager. Handling The Operations of Banquets 50 Pax to 1000 Pax.
- Making business contracts with corporate & regular business clients & also meet clientele & Corporate for getting more business.
- Ensure the Business relationship with the Clientele's for repeated business & take care of all the facilities provided to them.
- Responsible for The Total Upkeep of the Entire Venue, Planning Guest Services with Coordination with Maintenance, F&B Service Team, House Keeping, Laundry, Security, Purchase.
- Close look on Sales & Sales forecast & its execution & Menu Planning, Cost controlling.
- Plan effective Marketing Strategies, boost unit sale & increase profitability.
- Acquire business through Mouth Publicity & bind a client by giving good offers for peak season & slack season promote different offers.
- Lead the Team for exceptional delivery of service all the time.
- Maintain Quality & Standard of service & food at all times.
- Motivate & Inspire a team & Develop them by giving proper training to achieve desired targets.
- Maintain proper balance between Staff & Management.
- Strengthen Guest Relations & Handle guest queries.
- Inventory control & its measures.
- Create a Brand Image with whom People Want To Associate & Get Served By Us Again And Again.
Personal Information
- Hobbies: Communicating with People, Travelling, Swimming
- Father's Name: Mr. Kailash Kumar Pal
- Date of Birth: 08/17/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Assistant Banquet Manager
K Hospitality
02.2023 - 12.2024
Assistant Restaurant Manager
THE YELLOW CHILLI
04.2021 - 01.2023
Team Leader
THE YELLOW CHILLI
01.2020 - 03.2021
Associate
SAHAR STAR HOTEL
01.2019 - 12.2019
Senior GSA
HOTEL ITC MY FORTUNE
11.2017 - 12.2018
Senior GSA
RUSTIC HAUS
06.2017 - 11.2017
Crew Member
McDonald's
09.2015 - 12.2016
BBA - Hotel Management
Lucknow Institute of Hotel Management
Intermediate -
Shree Bapu Ratan Lal Senior Secondary School
High School -
Karam Devi Memorial Academy
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