ALOK KUMAR RAI
Senior Analyst
Noida,UP
Summary
Dedicated banking professional with over 10 years of experience in banking operations, specializing in process optimization and customer service excellence. Expertise in operational efficiency, regulatory compliance, and cross-functional team collaboration contributes to the success of a dynamic organization. Strong problem-solving skills, meticulous attention to detail, and comprehensive knowledge of banking procedures drive a commitment to continuous improvement and support business growth in challenging environments. Passionate about leveraging these strengths to enhance organizational performance and deliver exceptional results.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Senior Analyst
IDFC FIRST BANK LIMITED
01.2016 - Current
- Senior Analyst in the wholesale banking check clearing operation department.
- Delivered comprehensive training to North Region branches on the new CTS system (NCR), driving successful implementation and user adoption.
- Managing the reconciliation of payable and receivable clearing GL accounts.
- Addressing clearing-related concerns and inquiries from diverse bank stakeholders.
- Conducted process and vendor audits, identifying gaps, and ensuring timely follow-up to address any discrepancies or areas for improvement.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Diagnosed and resolved operational issues within the CTS system, ensuring seamless functionality and improved efficiency across branches.
Senior Lecturer
Priyadarshini college of computer sciences
01.2011 - 01.2016
- Instructed students in software testing and cryptography, delivering comprehensive lessons and practical knowledge to enhance their understanding of key concepts in these fields. Provided real-world industry examples and subject-matter expertise to help students enhance their interview performance and advance their careers.
- Delivered engaging presentations at academic conferences, raising the profile of the institution within the broader academic community.
Team leader -RF engineer
Toshniwal Controls Pvt Ltd
01.2008 - 01.2011
- Served as the Team Leader for the ZTE project Meerut, responsible for identifying new mobile tower sites for the client, Etisalat.
- Managed and reported daily status updates to the company, while assigning sites to team members for RF surveys to ensure project progress and timely completion.
- Worked as an RF Engineer at multiple locations across Punjab and Uttar Pradesh, overseeing and optimizing radio frequency operations to ensure network performance and quality.
Education
Master of Business Administration -
AMITY UNIVERSITY
01-2024
Bachelor of Technology - IT
UPTU UNIVERSITY
01-2008
Skills
Business Process improvement
Stakeholder Management
Teamwork
Time Management
Team collaboration and leadership
GL Account reconciliation
Complex Problem-solving
Certification
Banking Credit Analysis (Udemy)
Timeline
Senior Analyst
IDFC FIRST BANK LIMITED
01.2016 - Current
Senior Lecturer
Priyadarshini college of computer sciences
01.2011 - 01.2016
Team leader -RF engineer
Toshniwal Controls Pvt Ltd
01.2008 - 01.2011
Bachelor of Technology - IT
UPTU UNIVERSITY
Master of Business Administration -
AMITY UNIVERSITY