Alok Kumar Saxena
Channel Manager - SAAS
Hyderabad
Summary
Seeking a challenging and growth oriented position in the field of Sales Marketing and to learn new and the latest developments in various marketing aspects to be able to implement in time to come In a growth-oriented company, offering challenging responsibilities and potential for advancement.
Dynamic professional with 19+ years’ experience in Retail Sales, Franchise Sales And Development, Business Development experience. Developed the sales strategies based on the customers' demands, models life cycles, and competitor analysis. Developed a long-term business plan for the company. Created a highly qualified team to represent the brand's services. Managed after sales efficiency, productivity and customer’s satisfaction. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts.
Overview
20
20
years of professional experience
3
3
Languages
Work History
National Channel Manager
Tectoro Consulting Private Limited
Hyderabad
06.2025 - 03.2026
- created detailed sales reports and communicated insights to executive leadership, enhancing data-driven decision-making processes.
- Collaborated with supply chain teams to enhance inventory management and streamline order fulfillment processes.
- Constructed annual budgets for national channel program, effectively allocating resources according to leadership priorities.
- Facilitated national trade shows and events to showcase new products and generate leads for potential clients.
- Nurtured strong relationships with key industry partners driving business growth through collaboration.
- Formulated account management strategies elevating customer satisfaction and retention rates.
- Optimized communication channels among internal departments including finance operations and customer service by orchestrating regular meetings to streamline workflows.
- Streamlined business operations across multiple regions while overseeing expanded national channel portfolio.
- Implemented innovative incentive programs inspiring channel partners to consistently achieve aggressive sales targets.
- Elevated channel sales via formulation and implementation of strategic plans for national accounts.
- Analyzed financial metrics to assess profitability of various channels, delivering recommendations for potential enhancement or expansion.
- Provided outstanding support to channel partners enabling prompt issue resolution and fostering long-term partnerships.
- Directed complex contract negotiations to secure favorable terms and conditions for company.
- Guided high-performing team of regional managers in implementing best practices for channel management techniques.
- Evaluated market trends and competitor data to identify opportunities for expanding market share.
- Led cross-functional teams to implement marketing initiatives and promotional activities enhancing brand visibility.
- Continuously assessed and adapted strategies to maintain competitive edge in market, securing long-term success for company.
- Constructed extensive training programs for sales representatives, elevating product knowledge and selling skills.
- Manage online metrics and recommend strategies for continuous enhancement and optimization.
- Analyzed online sales data and developed strategic action plans to maximize margin revenue and optimize processes.
- Generated monthly sales reports and provided insights and recommendations to drive sales performance.
- Leveraged customer database to enhance current sales and pinpoint new business opportunities.
- Evaluated online marketplaces for product offering and pricing accuracy, identifying gaps and opportunities in data sources.
- Partnered with product marketing and sales teams to optimize strategic planning, testing, and execution of initiatives for e-commerce websites.
- Executed interviews, hired, and trained sales team members to guarantee sufficient phone coverage during holiday peak periods.
- Directed strategy for online platform order management and fulfillment processes to meet company objectives.
- Elevated online sales conversion rates by number% while fostering exceptional customer experiences.
- Diagnosed and resolved technical challenges for customers to optimize online order process.
- Conducted team meetings and delivered one-on-one guidance to boost productivity and enable employees to realize full potential.
- Conducted market research to identify new opportunities and target markets.
- Developed content strategy to effectively engage target audiences
- Developed, executed, and optimized business development strategies aligned with company targets, product specifications, market data, and budget factors.
- Secured new customers by optimizing business strategies and launching products to broaden offerings.
- Cultivated long-term accounts by recommending strategies to elevate brand effectiveness and highlight product benefits.
- Elevated website visibility through strategic development and implementation of SEO tactics.
- Mentored local personnel on best practices and protocols to optimize productivity.
Business Manager
Power Bridge Systems Pvt. Ltd.
12.2024 - 06.2025
- Business Manager for Apple Products – PAN India.
- Business Manager for Scalefusion (UEM)
- Managing, training, and providing overall guidance to the Apple Distributors.
- Execute channel sales strategy to drive market penetration and maximize revenue in the Territory.
- Grow and manage relationships with all the stakeholders in the territory.
- Seek out and source new clients by developing networks and independently identifying and developing relevant resources for Services & Solutions sales and business development.
- Bring new partners on board and maintain relationships with existing partners.
- Understand customer and business needs to cross-sell and up-sell the company’s products.
- Act as a bridge for communication between the customers/partners and the engineering team.
- Access, clarify and validate partner needs and performances at regular intervals and maintain a high partner satisfaction rate
- Coordinate with other sales channels to avoid any potential conflicts.
- Coordinate with partner sales personnel and maximize sales.
- Manage funnels, forecast, and seize sales opportunities.
Business Development Manager
Denave India Pvt. Ltd
06.2023 - 09.2023
- To take care of Apple Program B2B for Andhra Pradesh and Telangana.
- Managing, training, and providing overall guidance to the Apple Distributors of an assigned territory.
- Execute channel sales strategy to drive market penetration and maximize revenue in the Territory.
- Grow and manage relationships with all the stakeholders in the territory.
- Seek out and source new clients by developing networks and independently identifying and developing relevant resources for Services & Solutions sales and business development.
- Bring new partners on board and maintain relationships with existing partners.
- Understand customer and business needs to cross-sell and up-sell the company’s products.
- Act as a bridge for communication between the customers/partners and the engineering team.
- Access, clarify and validate partner needs and performances at regular intervals and maintain a high partner satisfaction rate
- Coordinate with other sales channels to avoid any potential conflicts.
- Coordinate with partner sales personnel and maximize sales.
- Manage funnels, forecast, and seize sales opportunities.
Sr. Sales Manager
Saancom IT Solutions Pvt. Ltd.
04.2018 - 05.2023
- Sells products by maintaining and expanding customer base and managing staff.
- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts.
- Communicates job expectations by planning, monitoring, appraising, and reviewing job contributions, and employee enforcing policies and procedures.
- Plans and reviews compensation strategies.
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews.
- Prepares and completes action plans and implements production, productivity, quality, and customer-service standards.
- Resolves problems, completes audits, identifies trends, determines regional sales system improvements, and implements change when necessary.
- Meets regional sales objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives, building and maintaining rapport with key customers, and identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities or product, packaging, and service changes, surveying consumer needs and trends, and tracking competitors.
Product Manager - iPhone’s
Conquer Technologies – Apple Partner
02.2015 - 03.2018
- Lead sales activities across All the Branches for Apple iPhone business, Portfolio.
- Event engagement with their assigned Corporates.
- Develop and maintain relationship with new and existing Clients and Sub Distributors.
- Bring new partners aboard and manage them through their partner life cycle.
- Plan and execute channel sales strategy to achieve revenue, profit and growth targets.
- To manage and resolve Sub Distributor related conflicts and dispute.
- Co-ordinate with Apple sales team and Distributor from time to time to arrange stocks as planned for Sales target Achievement.
- Act as primary contact between Apple and Conquer on all day-to-day activities.
- Sells through Events on site with corporate organizations to end users in coordination with event management team.
- Works closely with Apple to ensure customer satisfaction and problem resolution.
- Done events at Educational and Corporate Events on site on iPhone business.
- Done EPP OFFLINE – for Major Accounts.
- Visiting all the branches for training and new promotional offers.
Business Development Manager
Team Computers Pvt. Ltd.
05.2013 - 01.2015
- Responsible for the ongoing account management and business development of a portfolio of agents, primarily with a focus on the corporate markets, driving revenue growth from existing accounts as well as identifying opportunities for growth with the portfolio.
- Account Management and Customer Service
- Handling Day to Day Service and Sales Issues.
- Taking care of in Software, Hardware, Mobility, Networking sales.
- Coordinating with All the Respective Principals as and when required - APPLE – SAMSUNG- DELL – HP – LENOVO – CISCO – MICROSOFT – ADOBE – AUTOCAD – WACOM…
- Coordination with All the distributors for order placement and delivery follow Ups.
- Handling branch collections and Invoicing.
- Deliver proactive account management to a portfolio of key national accounts
- Manage ad-hoc queries and enquiries generated by account portfolio
- Liaise with internal departments to ensure rate requests are followed up and required loadings are completed in timeframes acceptable to the client
- Manage and organize successful attendance at relevant trade shows and events in order to gather new leads
- Identify and evaluate agents from traditional and online environments
- Contribute to strategic planning in the selection of new business partners
Named Account Manager
Value Point Systems
11.2010 - 05.2013
- Planning and execution of Sales Straggles.
- Creating new business opportunities for the Company by bringing in new clients.
- Maintaining and nourishing the existing clients of various verticals
- Taking care of the payment within the stipulated time.
- Handling the team and making them to reach their goals successfully.
- Interacting with HO for technical clarification along with pricing.
- Efficient in crisis management.
- Identify the key potential customers where we can pitch Enterprise Solutions Products & Services.
- Handling Project Tenders & Bidding.
- Generate New Clients & generate lead & convert them into sales in minimal time.
- Preparing sales orders with complete information on billing & Delivery.
- Creating and maintaining client’s database and building relationship by regular meeting and follow up with the clients.
- To know the exact requirements from the customer what exactly they are looking for.
- To grow the business in terms of revenue as well as profit.
- Handling the tasks for explaining various computer products, conduct demonstrations and explain the benefits of the product
- Communicated with clients after sale to provide further ongoing support
Product Specialist / Sales Executive
Emirates computers
05.2007 - 09.2010
- Oversee all corporate sales function, including key account management, customer relationship development, price and contract negotiations and order fulfillment.
- Conducting thorough market research, which may include taking surveys, doing desktop research, sending emails and making calls, and even attending product launches of rival companies.
- Performing product demonstrations for customers, staff, and other stakeholders.
- Scheduling training sessions and attending meetings as required.
- Identify the key potential customers where we can pitch Enterprise Solutions Products & Services.
- Handling Project Tenders & Bidding.
- Generate New Clients & generate lead & convert them into sales in minimal time.
- Preparing sales orders with complete information on billing & Delivery.
- Creating and maintaining client’s database and building relationship by regular meeting and follow up with the clients.
- To know the exact requirements from the customer what exactly they are looking for.
- To grow the business in terms of revenue as well as profit.
- Handling the tasks for explaining various computer products, conduct demonstrations and explain the benefits of the product
- Communicated with clients after sale to provide further ongoing support
Sales Process Associate
Dell India
10.2005 - 03.2007
- Coordinating with the - U.K &Middle East based clients
- Handling inbound calls for EMEA process
- Placing orders for the customers over the phone as per their requirements.
- Sending required information to the customers regarding the order and the product.
- Handling daily correspondence and incoming mails.
- Logging the respective calls as per the issues mentioned and there priority levels.
- After logging the calls & escalating it to the correct department for their actions.
- Requesting for the feedbacks for improvements.
- Preparing the Dell Bid for the customers.
- Provided quality customer service with a high volume central processing and distribution center.
- Represented third-party national catalog companies and home shopping networks.
- Responded to customer calls and inquiries regarding product orders, warranty issues.
- Collected customer demographics and payments on orders placed.
- Accurately and efficiently input data utilizing the exception alpha-numeric keyboarding skills.
- Kept apprised of products, services, promotions and warranties.
- Taking care of documentation & KYC at the time of opening account.
Education
Bachelor in Commerce (B.Com) -
Osmania University
Hyderabad, IndiaSkills
A highly energetic and team spirited professional
Strong customer orientation and demonstrated ability in building trust by listening to customers’ needs & providing solutions
A self-starter who takes complete accountability for assignments and exhibits ability to face challenges head on & execute sound decisions
Possess leadership traits; able to build team cohesion and inspire team members to strive towards ever-higher levels of client management skills
Analytical, problem solving, communication & interpersonal skills
Drive systems, processes, methodologies for delivering quality
Planning & supervision
Exceptionally well organized and demonstrate creativity and initiative
Build customer relationships – inspire confidence/ credibility
Declaration
I hereby declare that all the above information are true and correct to best of my knowledge. Highly motivated And... I define myself as a gregarious and goal oriented person. I would always like to see my today better than yesterday both personally and professionally. Strong conceptual and analytical skills that bolster my sales skills. A self-starter with excellent analytical and communication skills. Never-say-die attitude and a team player with aptitude to rise to the occasion in no time. Best Regards, Alok Kumar Saxena
Timeline
National Channel Manager
Tectoro Consulting Private Limited
06.2025 - 03.2026
Business Manager
Power Bridge Systems Pvt. Ltd.
12.2024 - 06.2025
Business Development Manager
Denave India Pvt. Ltd
06.2023 - 09.2023
Sr. Sales Manager
Saancom IT Solutions Pvt. Ltd.
04.2018 - 05.2023
Product Manager - iPhone’s
Conquer Technologies – Apple Partner
02.2015 - 03.2018
Business Development Manager
Team Computers Pvt. Ltd.
05.2013 - 01.2015
Named Account Manager
Value Point Systems
11.2010 - 05.2013
Product Specialist / Sales Executive
Emirates computers
05.2007 - 09.2010
Sales Process Associate
Dell India
10.2005 - 03.2007
Bachelor in Commerce (B.Com) -
Osmania University