Senior Service Engineer with 10+ years of experience in medical equipment servicing, technical troubleshooting, and remote diagnostics within healthcare environments. Skilled in LINAC support, Root Cause Analysis (RCA), preventive maintenance, and technical escalation handling to ensure high system uptime and reliable service delivery. Experienced in customer support, cross-functional coordination, and compliance-driven operations with a strong analytical and problem-solving approach.
Hi, I’m
Alok Mishra
Senior Service Engineer
Gurgaon,HR
Summary
Overview
12
years of professional experience
Work History
Elekta Medical System India Pvt Ltd
Senior Service Engineer
10.2018 - Current
Job overview
- Provide remote and on-site technical support for LINAC systems across India and Bangladesh, ensuring timely issue resolution, and high system availability.
- Perform advanced troubleshooting and root cause analysis (RCA) for recurring technical issues to minimize equipment downtime and improve service efficiency.
- Resolve critical breakdowns within SLA timelines through effective diagnostics, coordination, and corrective actions.
- Support preventive maintenance activities, and monitor system performance to reduce unexpected failures and enhance uptime.
- Handle technical escalations in coordination with global support teams and product specialists for complex issue resolution.
- Maintain accurate service documentation, compliance records, and technical reports in accordance with organizational and regulatory standards.
- Contribute to continuous service improvement by identifying recurring operational issues, and recommending corrective and preventive measures.
- Collaborate with cross-functional teams, including service, application, and engineering departments, to support efficient service delivery.
- Support and guide junior engineers in troubleshooting methodologies, service procedures, and best practices for medical equipment support.
Fresenius Medical Care
Service Engineer
05.2017 - 09.2018
Job overview
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
B Braun Medical India Pvt Ltd
Sales and Service Engineer
03.2015 - 05.2017
Job overview
- Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
- Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.
- Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
- Worked closely with engineering teams to provide accurate estimates on project costs, ensuring transparent pricing structures for clients.
- Developed targeted sales strategies to reach specific markets, resulting in significant growth in new business leads.
- Spearheaded initiatives to improve customer service protocols, resulting in increased client satisfaction and loyalty.
- Boosted sales revenue by building strong relationships with clients and providing tailored solutions to their needs.
- Analyzed market trends, competitor performance and product strengths.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Designed and delivered product training for clients.
Paras HMRI Hospital
Biomedical Engineer
09.2014 - 03.2015
Job overview
- Managed installation, calibration, and maintenance of medical equipment, including X-ray, CT, ultrasound, and patient monitoring systems, as per OEM standards.
- Performed preventive and corrective maintenance to ensure equipment reliability, and minimize downtime.
- Maintained service records, calibration logs, and compliance documentation for audit and regulatory requirements.
- Coordinated with vendors and hospital departments for timely servicing, spare management, and technical support.
- Ensured adherence to AERB, NABH safety standards in clinical environments.
Chaitanya Hospital
Biomedical Engineer
01.2014 - 08.2014
Job overview
- Optimized medical device performance with thorough testing and analysis, ensuring safety and efficacy.
- Trained healthcare professionals on proper usage of biomedical equipment, improving overall patient care standards.
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Streamlined operations by implementing preventive maintenance plans for biomedical equipment across multiple departments.
Education
ElektaCrawley UK
No Degree from LINAC Equipment Service & Maintenance Training
04.2001
University Overview
Atomic Energy Regulatory Board (AERB)Mumbai, India
No Degree from Radiation Safety Training
04.2001
University Overview
C Dac MohaliMohali
Post-Baccalaureate Diploma from Biomedical Equipment Training And Maintenance
04.2001
University Overview
Rashtrasant Tukadoji Maharaj Nagpur UniversityNagpur
Bachelor of Engineering from Electronics Engineering
04.2001
University Overview
Skills
Root Cause Analysis (RCA)
Remote Diagnostics
SLA & Escalation Handling
Technical Troubleshooting
Service Documentation
Compliance Standards (AERB, NABH)
Timeline
Senior Service Engineer
Elekta Medical System India Pvt Ltd
10.2018 - Current
Service Engineer
Fresenius Medical Care
05.2017 - 09.2018
Sales and Service Engineer
B Braun Medical India Pvt Ltd
03.2015 - 05.2017
Biomedical Engineer
Paras HMRI Hospital
09.2014 - 03.2015
Biomedical Engineer
Chaitanya Hospital
01.2014 - 08.2014
Elekta
No Degree from LINAC Equipment Service & Maintenance Training
04.2001
Atomic Energy Regulatory Board (AERB)
No Degree from Radiation Safety Training
04.2001
C Dac Mohali
Post-Baccalaureate Diploma from Biomedical Equipment Training And Maintenance
04.2001
Rashtrasant Tukadoji Maharaj Nagpur University
Bachelor of Engineering from Electronics Engineering
04.2001