Alok Pandey

Function: IT, Unit: BMAS

: Responsible for leading the practice and introducing an overall technical vision for the solution provided by the Principal Architect.
: Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions
: My role also included developing solutions using different infra-service components and stitching them together as Infrastructure as code, which increased the efficiency of operation work by 35%.
: Researched to evaluate systems' design and process efficiency and designed a managed file transfer solution to centralize, simplify, and automate all aspects of data movements across the organization, within the private network, or to external users securely.
: Supervised the migration of 2.5K end-users from a legacy system to an enterprise platform, which improved interoperability between departments by 85%.
: Increased uptime from 23% to 89% by designing a Unified Infrastructure monitoring solution which help reducing BAU operation cost by 10%
: I was also responsible for supervising the team preparing DRP (disaster recovery plan) to ensure all key steps required to recover a data center from disaster are recorded & tested to ensure the system remains operational in the event of a disruption.

Function: IT, Unit : BNES

: Member of "Center Of Excellence" (CoE) team responsible for Transformation & adopting industry best practices and technologies to ensure smooth, predictable, and repeatable end-to-end delivery
: Designed & implemented a “Uniformed Infrastructure monitoring system” using Zenoss monitoring tool for complex Ericsson orchestration solutions of Ericsson's telecommunication customers to bring the infrastructure and hosted application for forecasting capacity usages, and 360-degree visibility of Hybrid infrastructure.
: Zenoss feature of Proactively Engaging in Corrective Actions helps reduce BAU operation costs by 45%
: Design & implemented an IBM set of tools to gather performance stats of IoT devices using IBM APM.
: Design a fully automated workflow to process the life cycle of an event using an IBM set of tools (APM, TADDM, Netcool) which helps increase the efficiency of BAU by 60%
: Trained 40-odd ministry end-users with the hands-on lab to handle and manage the solution implemented to monitor IoT devices.
: Developed technical requirements documents based on the industry needs of clients of Ericsson; boosted customer satisfaction by 67% YoY(year over year)
: Led a small team to manage and drive the delivery of the "Ericsson Charging System" used by large mobility customers with end-to-end ownership of ECS appliances.

Function: Operation Development, Unit: BUGS

: Implemented the Ericsson Pull Printing System, which involves the implementation of the CUPS service in collaboration with the HP-Pull printing service. This system enables global printing services which can be accessed by end-users worldwide. It handles printing requests from devices and enables authentication-based printing, which helps limiting paper waste by 60% happing due to unaccountable printing.
: Implemented a fully automated High Availability Platform Monitoring System to monitor 400 odd nodes, including network devices and storage.
: This involved combining multiple open-source tools such as Nagios core, Nagiosql, thruk,pnp4nagios, and Puppet.

Function: IT, Unit: Production Support

: Designed, configured, and managed Production and Staging Environment utilizing Amazon web services.
: Design migration plan using 5R's migration plan to ship 200+ services running in-premise to AWS cloud.
: Developed a cloud-based system that performs the deployment of code in production using a blue ocean CI/CD roadmap, utilizing Jenkins, Maven, and Git, resulting in a 75% reduction in manual work.
: Utilized hands-on experience to architect and secure infrastructure on AWS using IAM, KMS, VPC endpoint, Cloud Trail, Cloud Watch, Security Groups, NACL, and other tools
: Automated and improved resource utilization, helping to reduce quarterly hosting costs by 20%
: Improved interoperability by 85% by connecting multiple VPCs via star topology and Snapdeal DC via storage gateway
: Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
: Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
: Collaborated with product managers, business stakeholders, and fellow engineers to design and incorporate infrastructure solutions that were used by Snapdeal

Function: IT, Unit: Linux Support
: Part of Operations supporting customer infra tower with 200+ odd nodes where I was Promoted as SPOC to handle customers for any issue related to Linux Infrastructure, and Computer Security.
I was also responsible for addressing system security & hardening and ensuring the system follows OS security benchmarks and Env remains security compliant.
: Owned automated benchmarking process resulting in 98% increased accuracy with 100% customer satisfaction.
: Involved in migration project migrating 200+ printers Ques from the physical setup on AIX Operating system to the virtual platform of RHEL, used by Xerox customers worldwide.
: Write Methods of Procedure documents that include step-by-step execution sequence to install and/or make changes to the software system running in production.
: Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Function: IT, Unit: IT administration

: Implement local network service for Guavas including an 80-node network, devised addressing schemes, and configured gateway server for routing functionality which included configuring L3 switches for segregated traffic over virtual LAN and bandwidth management.
: Coordinate with 3rd party vendors for costing negotiation and to finalize commercial hardware/software procurement.
: Experience in administering and supporting CM tools including Git, Subversion, and CVS on Linux Env.
: Served as the single point of contact to introduce automation to efficiently handle the daily IT support requests of over 55 users without breaching SLA