Alok Pandey
Manager-IT-Infrastructure
Ghaziabad
Summary
Results-driven IT professional with a proven track record spanning over 15 years, adept at steering complex infrastructure projects to success. As Manager of IT Infrastructure at Sinch, orchestrated a seamless migration of the Disaster Recovery infrastructure to a new Data Centre, ensuring minimal downtime and robust security protocols. Excelled in managing end-to-end IP procurement processes and played a pivotal role in Capex and Opex budgeting. At Barco, served as Team Lead for 7 years, demonstrating expertise in incident management, office setup, vendor coordination, and SAP purchase processes. Proficient in Checkpoint firewall management, VC solution design, and Cisco wireless solutions. With a solid foundation as a System Support Engineer at Axtell Info Vision, honed troubleshooting skills and maintained impeccable inventory records. A proactive problem solver with a deep understanding of IT assets and infrastructure, offering a strategic approach to optimizing technology for organizational success.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Manger-IT-Infrastructure
Sinch India Ltd
3 2021 - Current
- Manage and oversee the operations of two critical divisions: Data Center Operations and Corporate IT.
- Lead a team responsible for maintaining the smooth functioning of the data center, ensuring uptime, and implementing disaster recovery protocols.
- Spearhead strategic planning and execution for data center expansion projects, optimizing infrastructure for scalability and efficiency.
- Collaborate with cross-functional teams to design and implement robust security measures, safeguarding sensitive data and infrastructure.
- Oversee the Corporate IT department, including network administration, user support, and systems maintenance.
- Develop and implement IT policies and procedures to streamline operations and enhance productivity.
- Conduct regular assessments of technology needs and recommend upgrades or enhancements to align with business objectives.
- Ensure compliance with regulatory requirements and industry standards in both data center and corporate IT operations.
- Foster a culture of continuous improvement, encouraging professional development and knowledge sharing among team members.
- Serve as a liaison between technical teams and senior management, providing regular updates on operational performance and strategic initiatives.
Senior Systems Engineer
Barco Electronics systems Pvt Ltd
07.2014 - 03.2021
- Escalation Manager for the Helpdesk: Managed and resolved escalated issues, ensuring timely and effective solutions for end-users.
- Incident Manager: Successfully handled incidents, minimizing downtime, and ensuring a smooth IT environment.
- Office Setup and Expansion: Led the setup of a new office with 3000+ nodes and orchestrated the expansion into data center migration.
- Vendor Coordination: Effectively coordinated with vendors to streamline processes and optimize resource utilization.
- SAP Purchase Process: Possess deep knowledge of SAP purchase processes, contributing to efficient procurement workflows.
- Checkpoint Firewall: Managed and maintained Checkpoint firewall systems to ensure network security and compliance.
- IT Solution Support: Provided support to senior management in implementing and managing IT solutions.
- VC Solution Design and Implementation: Worked on the design and implementation of video conferencing solutions for efficient communication.
- Cisco Wireless Solution: Contributed to the design of Cisco wireless solutions to enhance network connectivity and performance.
- Storage Expertise: Worked on Dell storage and Cisco USC, ensuring efficient and secure data storage solutions
System Administrator
Safaltek Software Private Limited
05.2011 - 03.2014
- Overseeing Server Management and Remote Management; providing Network Support, Desktop / Laptop support.
- Oversaw Server Management and Remote Operations, providing comprehensive Network Support and Desktop/Laptop assistance.
- Managed IT assets and conducted IIS administration, including Exchange Server 2010, FTP server, and resolution of Hyper-V issues.
- Led IT infrastructure management, including Linux server oversight and DNS & DHCP configuration. Maintained Lease Line, facilitated server AMC, and managed EPBX.
- Administered SVN, VPN, and Application servers, ensuring secure Domain server, Active directory, and Database access.
- Addressed Outlook mail and configuration issues, provided product support, and managed Online and local mail servers.
- Conducted troubleshooting, evaluated new technologies/products, and configured group policies. Implemented Desktop and server security measures in line with IT policies.
- Updated all Desktops & servers with the latest Critical patches and oversaw Newsletter designing and Campaigns.
- Ensured Database backup and handled administration of Oracle & SQL Server.
- Managed systems, LAN Network, active server/directory, AV, and remote web server management, including Anti-Virus Protection.
IT Executive
Religare Technologies LTD
01.2010 - 05.2011
- Engaged in regular communication with end users to identify and address pain points, ensuring successful issue resolution.
- Managed and maintained various devices, including desktops, laptops, Blackberries, attendance machines, network switches, and endpoints. Collaborated with vendors to address site-specific issues.
- Oversaw the management and recording of IT assets.
- Proactively identified the lifecycle of IT assets, managing and maintaining AMCs and SLAs.
- Planned and executed upgrades for IT assets.
- Configured new laptops/PCs and integrated them into the network domain.
- Verified daily network services (Internet/Mail/Connection to IL) to ensure proper functionality. Logged complaints for V-SAT downtime and other V-SAT-related issues.
- Coordinated with the core IT team and other business vendors. Reset passwords through Active Directory and Linux mail server. Conducted on-site visits to branches for technical issue resolution. Provided support and troubleshooting for trading software.
- Responded promptly to phone, chat, and remote support requests.
- Installed and troubleshooted operating systems, application software, and online trading software. Configured and troubleshooted MS Outlook, Outlook Express, and LDAP.
- Troubleshot network printer and scanner issues, as well as LAN connectivity problems. Addressed and resolved virus-related issues.
System Support Engineer
Axtell InfoVison
08.2008 - 12.2009
- Provided initial support for Desktops, Peripherals, Servers, and office automation products.
- Administered first-level tasks for desktops, laptops, and related devices.
- Delivered remote assistance to clients.
- Conducted troubleshooting on Applications and Operating Systems.
- Recorded and logged all service calls, assigned them to engineers, monitored progress until resolution, and communicated updates to users.
- Implemented escalation procedures in accordance with the escalation chart and coordinated with vendors for issue resolution.
- Maintained inventory records, updated asset data, and ensured compliance with defined processes. Generated reports in alignment
Education
Post Graduation - Cyber Security
Amity University
NoidaMaster of Science - IT
Sikkim Manipal University
Noida 04.2001 -
B-Tech - Electronics & Communication Engineering
Punjab Technical University
PunjabDiploma - Electrical Engineering
The Punjab State Board of Technical Education & In
PunjabSkills
IT Infrastructure Management
Network Architecture and Design
Server Virtualization
Cloud Computing
Security and Compliance
Project Management
Team Leadership and Mentoring
Vendor Management
Disaster Recovery Planning
Network Management
Incident Response
ITIL Framework
Helpdesk
Certification
CCNA
Tools
- Monitoring Tools: SolarWinds, Nagios, OpManager, Site24x7
- Incident Management: ServiceNow, Jira Service Desk
- Network Performance Analysis: Wireshark, Riverbed Steel Central, NetFlow Analyzer
- Ticketing Systems: CA
- Configuration Management: Ansible
- Network Security: Checkpoint
- Backup and Recovery: Veeam Veritas, NetBackup
- Network Visualization: draw.io
- Remote Access and Control: TeamViewer, AnyDesk, Remote Desktop Protocol (RDP)
- Documentation: Confluence, Microsoft OneNote
- Asset Management: ManageEngine OpManager
- Cloud Management: AWS Management Console
- Change Management: BMC
- Dashboards and Reporting: Tableau, Grafana
- Knowledge Base: ITIL Wiki, Confluence (for documentation and knowledge sharing)
Personal Details
- Date of Birth: 10th July 1986
- Father’s Name: Mr. Surendra Kumar Pandey
- Marital Status: Married
Timeline
Senior Systems Engineer
Barco Electronics systems Pvt Ltd
07.2014 - 03.2021
System Administrator
Safaltek Software Private Limited
05.2011 - 03.2014
IT Executive
Religare Technologies LTD
01.2010 - 05.2011
System Support Engineer
Axtell InfoVison
08.2008 - 12.2009
Master of Science - IT
Sikkim Manipal University
04.2001 -
Manger-IT-Infrastructure
Sinch India Ltd
3 2021 - Current
Post Graduation - Cyber Security
Amity University
B-Tech - Electronics & Communication Engineering
Punjab Technical University
Diploma - Electrical Engineering
The Punjab State Board of Technical Education & In
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