SAP EWM
Alok Pandey
New Delhi
Summary
To seek a suitable and challenging position in an esteemed organization, that may fully utilize my potentials bases on my formal education and experience. Position should have an opportunity for career development, which will guarantee continued growth enhancement of skills and expertise. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation Manager
Lals Group-Retails Franchisees
UAE
08.2023 - 06.2024
- Operation put-away, pickup, and dispatch; vendor coordination on delivery; home delivery; Omni delivery with E-commerce; return processing of stores and e-commerce; coordinate with Head office and import/export documentation; store coordination for new launching.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Tracked and replenished inventory to maintain par levels.
New Com Ops Manager (Deputy Manager)
Reliance Retail
Vijayawada
05.2021 - 07.2023
- Process Owner for OMS, trained picker and packer for E-com operations, inventory management, coordinate with CRM for delivery issues, return management, and dashboard KPI's for E-commerce function.
- Monitored service delivery, identified areas for improvement, and implemented necessary changes to ensure customer satisfaction.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Performed root cause analysis on any issues that arose during production or service delivery processes; developed action plans to address problems quickly.
- Managed scheduling, training and inventory control.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Implemented successful business strategies to increase revenue and target new markets.
Channel Team Lead
Amazon Transportation Service PVT. Limited
Bhopal
04.2019 - 04.2021
- Maximized strategic approaches, maintained performance metrics, produced weekly reports, drove operational improvements, managed quality assurance program, and maintained metrics to assess performance.
- Developed strategies to increase team productivity and improve customer service levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Team Leader
Flipkart India PVT. Limited
Indore
02.2018 - 04.2019
- Managed last mile operations, handled operations from distribution center, coordinated with vendors, made route plans for shipments delivery, and reported to organization.
Education
MBA (Operation Management) -
PK University
Uttar Pradesh, India09.2024
Bachelor of Science (B.Sc.) -
University of Kanpur
Uttar Pradesh, IndiaDiploma in Logistics Management -
Safeducate Learning Pvt. Limited
Indore, Madhya Pradesh, IndiaSkills
- Maintenance Planning
- Document Control
- Performance monitoring
- Workflow Optimization
- Business Planning
- Labor Relations
- Business Development
- Performance reporting
- Process Improvement
- P&L Management
Issued
India
Skillshighlights
Hindi (Fluent), English (Fluent), Microsoft Office, Outlook, Facebook, Google, Power Point
Personal Information
- Passport Number: N7235651
- Date of Birth: 03/03/95
- Driving License: Available - Indian
- Marital Status: Single
References
Available upon request.
Disclaimer
I hereby declare that all the facts mentioned above are true to the best of my knowledge and belief.
Certification
- SAP EWW
- Diploma in Logistics Management
Hobbies and Interests
football
movies
travelling
Accomplishments
- Supervised team of 100 staff members.
- Documented and resolved Issue which led to 99%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Work life Balance
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
Languages
Hindi
Native language
English
Intermediate (B1)
B1
Interests
Football and Travelling
Timeline
Operation Manager
Lals Group-Retails Franchisees
08.2023 - 06.2024
New Com Ops Manager (Deputy Manager)
Reliance Retail
05.2021 - 07.2023
Channel Team Lead
Amazon Transportation Service PVT. Limited
04.2019 - 04.2021
Team Leader
Flipkart India PVT. Limited
02.2018 - 04.2019
- SAP EWW
- Diploma in Logistics Management
MBA (Operation Management) -
PK University
Bachelor of Science (B.Sc.) -
University of Kanpur
Diploma in Logistics Management -
Safeducate Learning Pvt. Limited
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