Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Alok Semwal
Customer Service Agent
New Delhi
Summary
Overview
4
years of professional experience
3
years of post-secondary education
Work History
American ExpressGurgaon
Senior Credit Collection Specialist
01.2023 - Current
Job overview
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
Genpact IndiaGurgaon Badshahpur
Process Developer
02.2022 - 08.2022
Job overview
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Trained leadership personnel and employees on new business processes using in-person and online education.
WNS Global Services Pvt. LtdGurgaon
Associate - Ops
09.2019 - 01.2021
Job overview
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Education
Ambience Public SchoolNew Delhi
High School Diploma
04.2001
University Overview
IHM ShimlaHimachal Pradesh
Bachelor of Science from Hospitality Administration And Management
07.2016 - 07.2019
University Overview
Skills
Service recommendations
undefinedTimeline
Senior Credit Collection Specialist
American Express
01.2023 - Current
Process Developer
Genpact India
02.2022 - 08.2022
Associate - Ops
WNS Global Services Pvt. Ltd
09.2019 - 01.2021
IHM Shimla
Bachelor of Science from Hospitality Administration And Management
07.2016 - 07.2019
Ambience Public School
High School Diploma
04.2001
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