Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alok Singh

Alok Singh

Cabin Crew
Mumbai,MH

Summary

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Service-oriented professional with (6) years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.

Overview

8
8
years of professional experience
1
1

English

1
1

Hindi

Work History

Cabin Crew Member

Air india
Thane, Maharashtra
08.2017 - Current
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Oversaw maintenance of all required equipment and sent it out for required services.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.

Customer Service Agent

Shaadi.com
Thane, Maharashtra
02.2015 - 09.2016
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Communicated with clients regarding account services, statements, and balances.
  • Provided primary customer support to internal and external customers.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Customer Service Agent

Reliance Insurance
Mumbai , Thane
05.2015 - 03.2016
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Education

Bachelor of Arts -

Ram Manohar Lohiya University
Faizabad
06-2016

Skills

  • Greet Guests
  • Medical Emergency Response
  • Passenger Care
  • Emergency Procedures Knowledge
  • Customer Satisfaction
  • Crew Resource Management
  • Service Quality

Timeline

Cabin Crew Member

Air india
08.2017 - Current

Customer Service Agent

Reliance Insurance
05.2015 - 03.2016

Customer Service Agent

Shaadi.com
02.2015 - 09.2016

Bachelor of Arts -

Ram Manohar Lohiya University

Similar Profiles

CREATE PROFILE
Alok SinghCabin Crew