Alok Singh

Proactive and meticulous professional with over 11+ years of experience in Ecommerce & Logistics industry. Proficiencies in Logistics, Hyperlocal, Ecommerce Quick Commerce, Inventory control, sales, staff training and development. A leader and a team player with expertise in doing more with available resources.

• Successful launched many Cities in Swiggy (Ghaziabad, Agra, Aligarh, Kanpur Mathura, Bareilly, Meerut, Karnal, Panipat & Saharanpur, Nainital, Rudrapur, Moradabad).
• Introduced new payout models like Monk & Low Floor Model to optimize & reduce operation costs.
• CPD reduction from 65 to 49 of Assigned areas of Central Delhi East Delhi.
• 100% serviceability during festival days like Holi, Deepawali, New Year.
• Successfully handled many payout reductions and managed it effectively.
• Successful Launch of OLP and PR touch operation process for smoothing Fist & Last Mile operations.
• More than 30 LMD and other launches in a sort span of 10 months.
• Successfully Start of LMD in UP, Uttarakhand Punjab, Haryana, MP, Bihaar J&K, Himanchal states along with new locations in Delhi.
• I have worked in high pressure and learning new things was my biggest achievement here.
• I have handled load up to 40,000 shipments per day with a small facility of 2500 Sq.
• I have brought down shipment lost amount up to 20, 0000 INR per month to less than 10,000 INR per month.

• Managing First & Last Mile Loan Delivery Operation of assigned Area.
• Managing day to day transaction of the city.
• Leading a direct team of 10+ Loan Managers.
• Improving city matrices and achieving its assigned weekly and monthly targets.
• Managing CPT cost per transaction reducing it to the optimum level.
• Providing 100% serviceability in the city and availability in the city.
• Managing transaction TAT committed to the customers.

• Bundl Technologies (Swiggy.in), Logistics & Ecommerce (Food Delivery), Area Manager, Delhi NCR, 06/2017 - 04/2020
• Vulcan Xpress Pvt. Ltd. (Snapdeal Logistics), Logistics & Ecommerce, Sr. Executive (Team Lead Control Tower), Delhi NCR, 04/2016 - 05/2017
• Flipkart.com, Logistics & Ecommerce, Sr Executive, Delhi NCR, 01/2014 - 04/2016
• Sportsera.com, Ecommerce, Vendor Consultant, Delhi NCR, 01/2013 - 12/2013

• Vulcan Xpress Pvt. Ltd. (Snapdeal Logistics), Looked after First, Last & Mid Mile operations from as control tower team lead for entire north region., Supporting day to day operations of all three sections., Coordinating multiple stakeholders related of First & Last Mile teams., Creating & maintaining various MIS reports related to Ops health and publishing it on weekly and monthly basis., OFD and TAT adherences by ground teams., Managing & controlling Last Mile and Fist Mile Cost per Delivery and work on its optimizations., Analyzing Training Needs of old as well as new team members and aligning the same., Proving all ops tech & training support in new city launches with respect to First Mile & Last Mile Operations set ups., Launch and run new cities and add up new pin codes for serviceability.
• Flipkart.com, Lead warehouse as hub In-charge for two years., Lead team of 8 Team Leaders & a fleet size of 150+ of first mile delivery executives., Managed the regular load of hubs up to 25000 OPD (Order per Day) as well as RVP up to 3000., Sharing various health reports of hub on daily and weekly basis with regional and central teams., Handling customer and client escalations on daily basis and resolving them on given TAT., 100% pick up and 100% RVP delivery., Managing hub compliances and ensuring of sop adherences., Controlling shipment loss and ensuring the proper shipment handling at doc and hub premises., Attrition management as well as handling grievances of Delivery Fleet

• Date of Birth: 05/02/89
• Gender: Male
• Nationality: Indian
• Marital Status: Married