Opera
ALOK SINGH
Hospitality Management
SURAT
Summary
Dedicated professional offering more than 15 years in the hospitality industry, as well as in-depth knowledge. Extensive understanding of leadership and team supervision. Dedicated to holding employees and all aspects of operations to excellent standards of service and maintaining relationships with guests.
Overview
17
17
years of professional experience
Work History
Director of Rooms
Radisson Resort
07.2023 - Current
- Negotiated contracts with external vendors for various services including laundry, maintenance, and security, ensuring cost-effective solutions without compromising on quality or performance standards.
- Managed budgets effectively, optimizing resource allocation and cost control measures.
- Played a key role in the development of marketing and promotional materials, contributing to increased brand awareness and overall business growth.
- Provided training and oversight for large temporary workforce, implementing standardized professional development opportunities and thoughtful leadership protocol to maximize productivity and employee satisfaction.
- Created a welcoming atmosphere by fostering strong teamwork among employees from diverse backgrounds.
- Analyzed market trends to identify new opportunities for competitive differentiation within the hospitality sector.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Executive Assistant Manager
Avadh Utopia Surat
04.2022 - 07.2023
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Liaised with internal departments and external partners to resolve challenges, streamline processes, and foster positive working relationships.
- Maintained an organized filing system for easy access to vital documents while adhering to data privacy regulations.
- Collaborated with cross-functional teams to execute company-wide initiatives for increased efficiency and growth.
- Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
Accommodation and Club Manager
AVADH UTOPIA
12.2016 - 04.2022
- Since preopening implemented all operating procedure at front office and club
- Managing an inventory of 114 rooms along with multi facility club
- Operating with a strength of 125 associates
- Ensured proper room inventory control through continuous monitoring
- Handling Marriage groups
- Training and development of area wise employees through training
- Created usage policy for club from day one for the guest
- Managed to maintain the club operation with minimum guest complaints
- Interviewing, hiring, orientation of new employees.
Front Office Manager
THE GRAND BHAGWATI
09.2015 - 10.2016
- Managing a 170-room full-service hotel
- Oversee front office staff along with valet and concierge
- Daily reporting and preparation of deposits
- Interviewing, hiring, orientation of new employees.
Assistant Front Office Manager
LORDS PLAZA
06.2014 - 09.2015
- Create and produce reports as required
- Coordinate schedules, payroll and expenses to meet or fall below budget
- Participates in property initiatives
- Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards
- Ensure that all accounting transaction and cash handling procedures are in compliance
- Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals
- Pro-actively identify potential guest issues
- Recruit, hire, train and retain associates for all supervised departments
- Develop monthly training items to foster development and cross training with other departments
- Perform associate evaluations, provide coaching and development
- Monitor guest satisfaction processes, and respond to guest concerns, and inquiries
- Oversaw operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives
- Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
- Analyzed business forecasts and schedules accordingly
- Entire revenue management pertaining to online portals
- Handling inventory of 133 rooms
- Assisted in making financial budgeting for next year.
Duty Manager
THE GRAND BHAGWATI
10.2011 - 06.2014
- Assisted all departments when needed for successful operation of the hotel
- Create and produce reports as required
- Manage conflicts and resolve issues in accordance to the hotel's protocols
- Interact with guests to gain feedback on service
- Trained the new recruiter special for night duty
- Supervise hotel staff to ensure the provision of excellent customer services
- Analyzed business forecasts and schedules accordingly
- Pro-actively identify potential guest issues
- Handled group bookings and their inventory management
- As directed by the Front office Manager, Performs special services for VIP Guest's
- Follows up in credit check report
- Assigns and Approves Duty roster for all Front desk staffs
- Managing inventory of 170 rooms.
Front Office Executive
THE GRAND BHAGWATI
08.2010 - 10.2011
- Worked as core team member during August 2010 to October 2010 during project stage of the hotel
- Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes
- Supervised assigned staff at the front desk
- Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction
- Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
- Performed all front office duties when necessary
- Prepared front office activity reports for review
- Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.
Resident Duty Manager
HOTEL INDIA INTERNATIONAL
10.2008 - 08.2010
- Ensure that all accounting transaction and cash handling procedures are in compliance
- Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards
- Relive front office departments for breaks/lunches
- Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals
- Pro-actively identify potential guest issues
- Assist housekeeping in day-to-day activities
- Train and retain associates for front office department
- Develop monthly training items to foster development and cross training with other departments
- Perform associate evaluations, provide coaching and development
- Monitor guest satisfaction processes, and respond to guest concerns, and inquiries
- Handled the EDP in absence of IT manager
- In absence of all the HOD's during night time, handled issues pertaining to all the department.
Front Office Assistant
REVIVAL LORDS INN
01.2008 - 10.2008
- Greeted, registered and assigned rooms to guests of hotels
- Manned the front desk as directed
- Greeted guests as they arrived and provided information on hotel services
- Answered telephone calls and managed room bookings
- Managed office supplies and inventory control
- Filed records and organized office space
- Posted charges for rooms, food, liquor, or telephone calls, to ledgers by using computers.
Trainee
ITC PARK SHERATON
05.2007 - 10.2007
- Completed 6 months industrial training in all the departments.
Education
DIPLOMA - HOTEL MANAGEMENT
GUJARAT INSTITUTE OF HOTEL MANAGEMENT
HSC - COMMERCE
M.K.G.M
SSC - undefined
M.K.G.M
DIPLOMA - COMPUTER HARDWARE SOFTWARE
MPM COMPUTERS
Skills
Revenue optimization
Performance Analysis
Office Administration
Guest Relations Management
Brand standards adherence
Revenue management
Property Maintenance
Teamwork and Leadership
Self Motivation
Time management abilities
Adaptability and Flexibility
Financial Reporting
Software
IDS
WINHMS
Onity
Vingcard
Maximojo
Staah
Timeline
Director of Rooms
Radisson Resort
07.2023 - Current
Executive Assistant Manager
Avadh Utopia Surat
04.2022 - 07.2023
Accommodation and Club Manager
AVADH UTOPIA
12.2016 - 04.2022
Front Office Manager
THE GRAND BHAGWATI
09.2015 - 10.2016
Assistant Front Office Manager
LORDS PLAZA
06.2014 - 09.2015
Duty Manager
THE GRAND BHAGWATI
10.2011 - 06.2014
Front Office Executive
THE GRAND BHAGWATI
08.2010 - 10.2011
Resident Duty Manager
HOTEL INDIA INTERNATIONAL
10.2008 - 08.2010
Front Office Assistant
REVIVAL LORDS INN
01.2008 - 10.2008
Trainee
ITC PARK SHERATON
05.2007 - 10.2007
DIPLOMA - HOTEL MANAGEMENT
GUJARAT INSTITUTE OF HOTEL MANAGEMENT
HSC - COMMERCE
M.K.G.M
SSC - undefined
M.K.G.M
DIPLOMA - COMPUTER HARDWARE SOFTWARE
MPM COMPUTERS