ALOK SINGH
Bengaluru
Summary
Business Analyst with 6 years of experience across the banking, insurance, and hospitality domains. I excel in requirement gathering, data analysis, and stakeholder management, leveraging tools such as SQL and Tableau. My collaborative approach in Agile environments has led to successful project outcomes and satisfied clients. I am eager to contribute my expertise to the success of your organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Sapiens
Bengaluru
08.2025 - Current
- Reviewed and verified policy documents to ensure compliance with underwriting guidelines, resulting in a 15% reduction in errors.
- Provided exceptional client service, addressing client inquiries and resolving policy-related issues in a timely manner.
- Supported configurable components, such as product setup, editable templates, premium calculation logic, and automated underwriting rule sets.
- Developed comprehensive insurance policy presentations for prospective clients.
- Analyzed client insurance needs to recommend appropriate coverage options.
- Collaborated with underwriters to evaluate potential clients' risk profiles, supporting effective decision-making.
Consultant (BA)
Acidaes Solutions Pvt. Ltd.
09.2022 - Current
- Collaborated with the technical team, project stakeholders, and business owners to comprehend business needs.
- Created Business Requirements Documents (BRD), Functional Requirements Documents (FRD), and System Requirements Specifications (SRS), Request for Proposal (RFP).
- Experience working in Agile environment and involve in Scrum ceremonies: Sprint Planning, Daily Stand-Up, Sprint Review, and Sprint Retrospective.
- Performed business analysis of functional requirements to identify procedures, and decision flows.
- Developed User Stories, Use Cases, and Epics.
- Performed data analysis and mapping to ensure data integrity and successful data migration.
- Built out the Data and Reporting infrastructure using Tableau to provide real time insights into the product.
Business Analyst
EbixCash
02.2022 - 09.2022
- Improved business direction by prioritizing customers and implementing changes based on collected feedback from offshore team.
- Experience in Life insurance domain and Underwriting (Term, Whole, variable, Universal Life & Annuities).
- Bug tracking and forwarding to responsible teams and coordinating with them to get it fixed within SLA.
- Proficient in analyzing XML and JSON API logs to troubleshoot and resolve various issues.
- Managed Sprints including Burn down charts, Project velocity, Sprint Backlogs using JIRA.
Business Analyst
ANR Software Pvt. Ltd
01.2020 - 01.2022
- Analyzing the feasibility of the new engineering Work Request and providing support during the implementation phase.
- Collaborated with cross-functional teams, including developers, administrators, and project managers to design and configure solutions.
- Performed data analysis and mapping to ensure data integrity and successful data migration.
Education
Bachelor of Technology - CSE
Amity University
Lucknow05.2020
Skills
- Agile methodologies
- Requirements gathering
- Customer relationship management (CRM)
- JIRA project tracking
- Business documentation
- Scrum framework
- User story development
- Gap analysis
- Stakeholder engagement
- Microsoft Visio diagrams
- Project management principles
- Salesforce CRM
- SQL database management
- Data visualization with Tableau
- Wireframing techniques
- API integration strategies
Websites
Certification
- Certified Business Analysis Professional (CBAP)
- Scrum Foundation Professional Certification (SFPC)
- Salesforce Administrator and App Builder
- Agile with Atlassian JIRA
Accomplishments
System Integration Success: Successfully integrated complex systems for various clients, ensuring effective and efficient operations.
Projects
Implementation of Sapiens CoreSuite for Life & Annuities
end-to-end implementation of Sapiens CoreSuite for Life Insurance, supporting transformation of legacy policy administration systems into a modern, rules-driven digital platform. The project focused on streamlining new business, underwriting, policy servicing, billing, claims, and agent/producer management using Sapiens’ configurable modules.
Client : Metlife
Credit limit balance refund
Integrate the credit balance refund process with existing payment systems. Configured the payment gateway to integrate with various credit card systems, ensuring that refunds of additional amounts can be processed easily.
Client : May bank, Khan Bank
Life speed Policy Integration : Platform that replaces paper-based hurdles with online processing automation for life insurance applications. Creation and configuration of different policies according to business needs. Manual testing of developed integrations and validation of data.
Client : JPMC
ERS (Electronic Restaurant Services): Providing different modules to clients in the restaurant services domain. Requirement gathering and analyzing the feasibility of new engineering change requests. Manual testing, integration, and regressive testing of different modules. Created mockup designs for new change requests.
Client : Denny's, Chipotle, Jack In The Box
Strengths
- Data Analytics, Ability to manage and analyze large sets of business data to identify trends and provide actionable insights.
- Stakeholder Management, Skillful in engaging stakeholders to gather and articulate requirements effectively.
Timeline
Business Analyst
Sapiens
08.2025 - Current
Consultant (BA)
Acidaes Solutions Pvt. Ltd.
09.2022 - Current
Business Analyst
EbixCash
02.2022 - 09.2022
Business Analyst
ANR Software Pvt. Ltd
01.2020 - 01.2022
Bachelor of Technology - CSE
Amity University