Alok Singh
Ulwe
Summary
Towork with an organization where I will have good prospects and stability with opportunities to use my knowledge and experience, where I can grow in life as the company grows both in terms of profession and as a person.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Senior financial advisor
DPDZERO TECHNOLOGY PVT LTD
Navi Mumbai
04.2026 - Current
Customer Relationship Executive
ONE POINT ONE SOLUTION
10.2022 - 04.2026
- Facilitated credit card payments for customers over the phone.
- Assist customer about query raised by him on call.
- Facilitated credit card payments to maximize collection efficiency.
- Conducted a minimum of 250 customer calls each day to address inquiries.
- Promoted payment completion by encouraging customers to settle 80% of their dues during calls.
- Assist to customer about query raised by him on call.
- Focused on securing credit card payments from customers through proactive communication.
- Recorded customer feedback and inquiries during phone calls to ensure accurate follow-up.
Customer care Executive
Q Conneqt Business solutions ltd
10.2019 - 07.2022
Education
Higher Secondary Certificate -
Secondary School Certificate -
Skills
- Financial analysis
- Financial software
- Customer payments
- Analytical skills
- Decision making
- Client communication
- Quick learning
Certification
DRA (Debt recovery agent), 11/26/21, Indian Institute of Banking and Finance
Previous Work Experience
- ONE POINT ONE SOLUTION, Customer Relationship Executive, 1 Year
- Q Conneqt Business solutions ltd, 3 Years
Key Qualities
- Excellent Skills on Customer payments on call.
- Excellent analytical skills, quick learning and decision making ability.
Dialects Known
- English
- Hindi
Hobbies and Interests
- Running
- Internet Surfing
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Job Description And Role
- To get maximum credit cards payment done.
- Assist to customer about query raised by him on call.
- Guide him for doing balance payment of his card on call.
- To achieve daily number 250 calls.
- Minimum of 80% payments to be done by customer which I call daily.
- Customer Relationship executive for SBI credit cards.
- Majorly get payment done from customers for their credit card due.
- Note down all the points and comments mentioned by customer on call.
Personal Information
- Father's Name: Mr. Santosh Singh
- Date of Birth: 05/16/99
- Nationality: Indian
- Marital Status: Single
Languages
English
Beginner
A1
Hindi
Proficient
C2
Marathi
Intermediate
B1
Timeline
Senior financial advisor
DPDZERO TECHNOLOGY PVT LTD
04.2026 - Current
Customer Relationship Executive
ONE POINT ONE SOLUTION
10.2022 - 04.2026
Customer care Executive
Q Conneqt Business solutions ltd
10.2019 - 07.2022