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Associate Principal Engineer

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Dynamic Hotel General Manager with over 19 years of progressive leadership experience across luxury, upscale, and midscale hotel brands in India and the Middle East. Expertise in pre-opening operations, multi-property management, and P&L ownership, with a strong focus on revenue optimization and delivering exceptional guest experiences. Skilled in driving commercial performance, cultivating high-impact teams, and enhancing brand positioning within competitive global markets. Committed to fostering a culture of excellence that elevates service standards and maximizes operational efficiency.

To secure a challenging and responsible management position with a quality oriented hospitality organization seeking an experienced, proven hotel professional with effective entrepreneurial skills in pre-opening hotels, operations, sales and marketing, staff management, budget analysis, cost controls and profit improvement etc.
Goal-oriented professional with nearly 14 years of experience in steering P&L accountability of restaurants, inventory and staff management functions and driving customer satisfaction while achieving organizational goals. Privileged for being associated & managing the business of Clarks Inn Suites, Jujurana Resort & Spa, D'Polo Club & Spa Resort, Razzberry Rhinoceros, Wimpy Restaurant, Hotel Fortune Select Regina, Vivanta by Taj, Hotel Brys Fort, Hotel Radisson Blu & Hotel The Grand. Completed Franchise Restaurant Manager Training Certification from Famous brand Johannesburg, South Africa. Restructured operations & introduced important measures to bring in profitability, strategic partner alliances, new customer acquisitions, & improvement in customer experience for the business processes. Ensured delivery of high quality services to support customer's needs; recommended promotional schemes to increase the footfall in the restaurant. Expertise in motivating, mentoring and leading large teams that well exceed the corporate expectations. Leveraged skills in liaising with govt. departments & regulatory authorities for obtaining sanctions, approvals and others clearance.

Dynamic Front Office Assistant with a proven track record at Ashiana Clarks Inn, excelling in reservation management and customer service. Demonstrated strong problem-solving abilities and effective communication skills, enhancing guest satisfaction and operational efficiency. Recognized for innovative contributions that improved team performance and streamlined processes.

Accomplished IT Administrator with expertise in optimizing IT systems at the Office IT Livelihood. Proficient in C# and ASP.NET, enhancing staff competency through effective training. Demonstrated ability to troubleshoot and resolve technical issues swiftly, ensuring minimal downtime. Skilled in configuring networking equipment, fostering seamless operations and collaboration. Adaptable it administrator with several years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences.

Process Deputy Manager with extensive experience in the chemical industry, specializing in production optimization and quality management. Proven track record of managing teams of up to 200 personnel, enhancing production efficiency, and optimizing resource utilization. Skilled in Chlorine handling processes and emergency Scrubber Systems, with proficiency in DCS, SAP, and ERP systems. Certified Internal Auditor and trained First Aid administrator, committed to fostering high standards of customer service and operational excellence.

Motivated accountant proficient in ms office and accounting software. Bringing several years of hands-on experience managing payroll functions and maintaining accounts payables. Independent and self-motivated team player possessing outstanding mathematics and analytical abilities.

Dynamic Telecaller with proven expertise in handling high-volume calls at Royano Homes, adept in both inbound and outbound communications. Excelled in appointment scheduling and customer engagement, leveraging negotiation skills and fluency in Hindi to enhance sales support. Demonstrated goal-oriented approach by effectively understanding customer needs, driving satisfaction and sales opportunities.

Guest experience and operations leader with 10+ years of experience in hospitality and guest services management. Proven track record leading frontline teams, managing budgets, and delivering high-touch guest and member experiences. Experienced in staff training, relationship management, service recovery, and data-informed operational decision making.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Detail-oriented professional with expertise in insurance processing and customer relationship management. Proven ability to enhance service delivery and manage vendor relationships effectively.

Dedicated professional with strong customer service skills and a focus on data entry and inventory management. Committed to optimizing operations and enhancing customer satisfaction.

Alok SONI

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Front Office Assistant

High School Diploma -

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