Alok Kumar Verma
Technical Head
Noida
Summary
Seasoned Technical Head with experience of 18 years and played Vital roles like Product Manager, Key Account Manager, Business Analyst, with a demonstrated history of working in Travel Domain in the system involving Web-based solutions for B2B, B2C and Corporate Travel( CBT), Mobile App (Android,IOS) Solutions and service industry. Experience of working in the Investment, advisory & risk management industry Expertise in project management, product development, and business operations.
Overview
19
19
years of professional experience
32
32
years of post-secondary education
3
3
Certificates
Work History
Head of Group
Ratehawk
Moscow
01.2025 - 03.2025
- Performance Monitoring & Analysis:
- • Track API Traffic: Continuously monitor daily, weekly, and monthly API traffic to identify trends and compare performance against current and previous year data.
- • Analyze Conversion Funnel: Evaluate success rates at each stage of the API flow (SERP, Hotelpage, Prebook, Book), benchmarking against current and previous year performance.
- • Optimize Conversion Metrics: Analyze L2B, L2Q, and Q2B ratios, using historical data to refine conversion strategies and improve performance.
- 2. Technical Health & Optimization:
- • Verify API Key Configuration: Ensure API production keys are correctly set up and functioning optimally, aligning with the partner's distribution model.
- • Conduct API Flow Testing: Utilize tools like Postman to simulate API flows, testing request parameters and validation integration across all stages.
- • Monitor and Resolve API Errors: Track API error rates and types, with a focus on identifying and resolving timeout issues.
- • Optimize Search Performance: Evaluate search traffic volume and hotel chunk sizes at the API key level to enhance search efficiency and performance.
- 3. Partner Collaboration & Strategic Action:
- • Present KPI Reports & Drive Solutions: Deliver comprehensive reports on API performance and technical reviews, facilitating partner discussions and implementing targeted solutions.
- • Enhance Coverage & Performance: Collaborate on IP whitelisting and hotel/destination mapping to improve coverage and optimize performance.
- • Establish Performance Standards: Define clear success ratio thresholds and address any performance-related penalties across the API flow.
- • Optimize Timeout Management: Review and adjust timeout parameters (hotel chunk size, QPM limits) to minimize disruptions.
- • Maximize Hotel Distribution: Analyze the partner's distribution model and align API key configurations to optimize hotel distribution.
- • Resolve Traffic Blockers: Identify and address any issues hindering API traffic on partner keys.
- • Gather Partner Insights: Utilize a partner API questionnaire to gain a deeper understanding of their business and technology, enabling tailored solutions.
- • Address Commercial & Operational Issues: Collaborate with the API Account Manager to resolve any challenges affecting partner bookings.
- 4. Continuous Improvement & Communication:
- • Implement Follow-up Reviews: Conduct follow-up reviews 3-4 weeks after action plan implementation to assess progress and make necessary adjustments.
- • Maintain Stakeholder Alignment: Ensure clear and consistent communication with internal stakeholders to maintain a unified approach to partner management.
- • Collaborate with Key StakeOolders:
- o API Account Manager/BDM: Maintain consistent collaboration and communication to support partnershiO growth.
- o API Support Manager: Collaborate to obtain technical insights and support as required.
Product Owner
UDTN
Jeddah
07.2024 - 10.2024
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Analyzed customer feedback to identify areas for improvement.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
Technical Head
Khimji Ramdas Group
Noida
12.2021 - 9 2023
- Company Overview: www.tripsnstay.com
- Created user-friendly interface to complete hotel booking flow in just 3 simple steps
- Delivered 26 new suppliers projects during my Tenure including Payment Gateways and Key developments for Website.( www.tripsnstay.com)
- Collaborated with cross-functional teams to identify and resolve technical problems, resulting in improved operational efficiency
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
- Played crucial role in making substantial presence in many of major markets-including APAC and US by integrating suppliers and custom solutions which boosted overall performance and increased sales by more than 200%
- Www.Tripsnstay.com
- Mentored junior team members, fostering a culture of continuous learning and professional growth.
- Championed best practices in IT project management methodologies such as Agile/Scrum for optimal results across all projects managed by the organization.
- Reduced downtime with proactive maintenance and monitoring of critical systems.
- Spearheaded technology initiatives, driving innovation and staying current with industry trends.
- Wrote strategic business plans outlining need for departmental information technology resources.
Technical Team Lead
Tek Travels Pvt. Ltd (TBO Holidays)
Gurugram
03.2015 - 11.2021
- Client Service Delivery Process Re-Engineering Product Analysis Solution Customization MIS & Reporting Presentation & Communication Stakeholder Interaction Client Relationship
- Manage UAT / Feature Enhancement Automation / Upgrade Training & Development Team Leadership
- Perform focused analysis based on market change and user behavior and prepare reports
- Evaluate user requirements and prepare goals for new requirement
- Update the stake holder about new launch Features
- Arrange product-based training to end-user/Agent and internal staff
- Collect end-user feedback over the new launch system and prepare its enhancement ids regarding future enhancement
- Managing smooth inter team and infra-team co-ordination take up escalated issues received from different stakeholders
Assistant Manager
Analec Info Tech Pvt Ltd.
Gurugram
10.2013 - 02.2015
- Providing and interpreting financial information; Monitoring and interpreting cash flows and predicting future trends; Analyzing change and advising accordingly;
- Researching and reporting on factors influencing business performance; Analyzing competitors and market trends; Developing financial management mechanisms that minimize financial risk; conducting reviews and evaluations for cost-reduction opportunities
Team Leader
DELL-International Services Pvt
Gurugram
01.2011 - 10.2013
- Managed technical support representatives
- Achieved target goals adhering to established polices
- Monitored calls for quality purposes and coach employees on ways to improve quality of calls
- Assisted representatives in finding a suitable solution to resolve customer issues
- Resolved all escalated issues and complex issues
- Install, configure, and maintain network services, equipment and devices
- Perform troubleshooting for Network Related Issues, Modems and Routers
- Manage Wireless Connectivity by setting Channel, SSID and Security
- Had been Responsible in monitoring network performance
Incident Manager and Network Analyst
Hewlett-Packard Global Soft Ltd
Bangalore
08.2006 - 01.2011
- Manage Incidents under the ITIL standards and progression of any open case irrespective of priority
- Manage cases depending on the Priority
- In connectivity l2 team supported all the connection related issues such as initial connections both wired and wireless, VPN related issues
- Support acquisition, operational and disposal phases throughout Program life cycles
- Install Network Interface Cards NIC's
Education
BE - ELECTRICAL AND ELECTORNICS ENGG
SSIT
Bangalore 04.2002 - 08.2006
12th High School - PCM
KV - NAL
Bangalore 03.2001 - 03.2002
10th High School -
The Air Force School
Bangalore 01.1999 - Current
Skills
Business and Data Analysis
Certification
Microsoft Certified Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Head of Group
Ratehawk
01.2025 - 03.2025
Product Owner
UDTN
07.2024 - 10.2024
Technical Head
Khimji Ramdas Group
12.2021 - 9 2023
Technical Team Lead
Tek Travels Pvt. Ltd (TBO Holidays)
03.2015 - 11.2021
Assistant Manager
Analec Info Tech Pvt Ltd.
10.2013 - 02.2015
Team Leader
DELL-International Services Pvt
01.2011 - 10.2013
Incident Manager and Network Analyst
Hewlett-Packard Global Soft Ltd
08.2006 - 01.2011
BE - ELECTRICAL AND ELECTORNICS ENGG
SSIT
04.2002 - 08.2006
12th High School - PCM
KV - NAL
03.2001 - 03.2002
10th High School -
The Air Force School
01.1999 - Current
Personal Information
Date of Birth: 01/01/85
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