Alok Kumar Verma
Technical Head
Noida
Summary
Seasoned Technical Head with experience of 18 years and played Vital roles like Product Manager, Key Account Manager, Business Analyst, with a demonstrated history of working in Travel Domain in the system involving Web-based solutions for B2B, B2C and Corporate Travel( CBT), Mobile App (Android,IOS) Solutions and service industry. Experience of working in the Investment, advisory & risk management industry Expertise in project management, product development, and business operations.
Overview
19
19
years of professional experience
32
32
years of post-secondary education
3
3
Certificates
Work History
Head of Group
Ratehawk
Moscow
01.2025 - 03.2025
- Performance Monitoring & Analysis:
- • Track API Traffic: Continuously monitor daily, weekly, and monthly API traffic to identify trends and compare performance against current and previous year data.
- • Analyze Conversion Funnel: Evaluate success rates at each stage of the API flow (SERP, Hotelpage, Prebook, Book), benchmarking against current and previous year performance.
- • Optimize Conversion Metrics: Analyze L2B, L2Q, and Q2B ratios, using historical data to refine conversion strategies and improve performance.
- 2. Technical Health & Optimization:
- • Verify API Key Configuration: Ensure API production keys are correctly set up and functioning optimally, aligning with the partner's distribution model.
- • Conduct API Flow Testing: Utilize tools like Postman to simulate API flows, testing request parameters and validation integration across all stages.
- • Monitor and Resolve API Errors: Track API error rates and types, with a focus on identifying and resolving timeout issues.
- • Optimize Search Performance: Evaluate search traffic volume and hotel chunk sizes at the API key level to enhance search efficiency and performance.
- 3. Partner Collaboration & Strategic Action:
- • Present KPI Reports & Drive Solutions: Deliver comprehensive reports on API performance and technical reviews, facilitating partner discussions and implementing targeted solutions.
- • Enhance Coverage & Performance: Collaborate on IP whitelisting and hotel/destination mapping to improve coverage and optimize performance.
- • Establish Performance Standards: Define clear success ratio thresholds and address any performance-related penalties across the API flow.
- • Optimize Timeout Management: Review and adjust timeout parameters (hotel chunk size, QPM limits) to minimize disruptions.
- • Maximize Hotel Distribution: Analyze the partner's distribution model and align API key configurations to optimize hotel distribution.
- • Resolve Traffic Blockers: Identify and address any issues hindering API traffic on partner keys.
- • Gather Partner Insights: Utilize a partner API questionnaire to gain a deeper understanding of their business and technology, enabling tailored solutions.
- • Address Commercial & Operational Issues: Collaborate with the API Account Manager to resolve any challenges affecting partner bookings.
- 4. Continuous Improvement & Communication:
- • Implement Follow-up Reviews: Conduct follow-up reviews 3-4 weeks after action plan implementation to assess progress and make necessary adjustments.
- • Maintain Stakeholder Alignment: Ensure clear and consistent communication with internal stakeholders to maintain a unified approach to partner management.
- • Collaborate with Key StakeOolders:
- o API Account Manager/BDM: Maintain consistent collaboration and communication to support partnershiO growth.
- o API Support Manager: Collaborate to obtain technical insights and support as required.
Product Owner
UDTN
Jeddah
07.2024 - 10.2024
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Analyzed customer feedback to identify areas for improvement.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
Technical Head
Khimji Ramdas Group
Noida
12.2021 - 9 2023
- Company Overview: www.tripsnstay.com
- Created user-friendly interface to complete hotel booking flow in just 3 simple steps
- Delivered 26 new suppliers projects during my Tenure including Payment Gateways and Key developments for Website.( www.tripsnstay.com)
- Collaborated with cross-functional teams to identify and resolve technical problems, resulting in improved operational efficiency
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
- Played crucial role in making substantial presence in many of major markets-including APAC and US by integrating suppliers and custom solutions which boosted overall performance and increased sales by more than 200%
- Www.Tripsnstay.com
- Mentored junior team members, fostering a culture of continuous learning and professional growth.
- Championed best practices in IT project management methodologies such as Agile/Scrum for optimal results across all projects managed by the organization.
- Reduced downtime with proactive maintenance and monitoring of critical systems.
- Spearheaded technology initiatives, driving innovation and staying current with industry trends.
- Wrote strategic business plans outlining need for departmental information technology resources.
Technical Team Lead
Tek Travels Pvt. Ltd (TBO Holidays)
Gurugram
03.2015 - 11.2021
- Client Service Delivery Process Re-Engineering Product Analysis Solution Customization MIS & Reporting Presentation & Communication Stakeholder Interaction Client Relationship
- Manage UAT / Feature Enhancement Automation / Upgrade Training & Development Team Leadership
- Perform focused analysis based on market change and user behavior and prepare reports
- Evaluate user requirements and prepare goals for new requirement
- Update the stake holder about new launch Features
- Arrange product-based training to end-user/Agent and internal staff
- Collect end-user feedback over the new launch system and prepare its enhancement ids regarding future enhancement
- Managing smooth inter team and infra-team co-ordination take up escalated issues received from different stakeholders
Assistant Manager
Analec Info Tech Pvt Ltd.
Gurugram
10.2013 - 02.2015
- Providing and interpreting financial information; Monitoring and interpreting cash flows and predicting future trends; Analyzing change and advising accordingly;
- Researching and reporting on factors influencing business performance; Analyzing competitors and market trends; Developing financial management mechanisms that minimize financial risk; conducting reviews and evaluations for cost-reduction opportunities
Team Leader
DELL-International Services Pvt
Gurugram
01.2011 - 10.2013
- Managed technical support representatives
- Achieved target goals adhering to established polices
- Monitored calls for quality purposes and coach employees on ways to improve quality of calls
- Assisted representatives in finding a suitable solution to resolve customer issues
- Resolved all escalated issues and complex issues
- Install, configure, and maintain network services, equipment and devices
- Perform troubleshooting for Network Related Issues, Modems and Routers
- Manage Wireless Connectivity by setting Channel, SSID and Security
- Had been Responsible in monitoring network performance
Incident Manager and Network Analyst
Hewlett-Packard Global Soft Ltd
Bangalore
08.2006 - 01.2011
- Manage Incidents under the ITIL standards and progression of any open case irrespective of priority
- Manage cases depending on the Priority
- In connectivity l2 team supported all the connection related issues such as initial connections both wired and wireless, VPN related issues
- Support acquisition, operational and disposal phases throughout Program life cycles
- Install Network Interface Cards NIC's
Education
BE - ELECTRICAL AND ELECTORNICS ENGG
SSIT
Bangalore 04.2002 - 08.2006
12th High School - PCM
KV - NAL
Bangalore 03.2001 - 03.2002
10th High School -
The Air Force School
Bangalore 01.1999 - Current
Skills
Business and Data Analysis
Project Management
Process Management
Team and Time Management
SQL
XML
Problem Solving
Technical Expertise
API Integration
Optimization
Client Management
Client Satisfaction
Software Development
Business Development
Certification
Microsoft Certified Azure Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Head of Group
Ratehawk
01.2025 - 03.2025
Product Owner
UDTN
07.2024 - 10.2024
Technical Head
Khimji Ramdas Group
12.2021 - 9 2023
Technical Team Lead
Tek Travels Pvt. Ltd (TBO Holidays)
03.2015 - 11.2021
Assistant Manager
Analec Info Tech Pvt Ltd.
10.2013 - 02.2015
Team Leader
DELL-International Services Pvt
01.2011 - 10.2013
Incident Manager and Network Analyst
Hewlett-Packard Global Soft Ltd
08.2006 - 01.2011
BE - ELECTRICAL AND ELECTORNICS ENGG
SSIT
04.2002 - 08.2006
12th High School - PCM
KV - NAL
03.2001 - 03.2002
10th High School -
The Air Force School
01.1999 - Current
Personal Information
Date of Birth: 01/01/85