ALOK YADAV

• Introduced new methods, practices and systems to reduce turnaround time.
• Processing Payouts of Terminated Policy within TAT.
• Daily Check of Unclaimed Movement Cases .i.e.

( Unclaimed movement should be done within TAT )

• Processing of Unclaimed Payouts.
• Publishing Unclaimed MIS on Daily Basis.
• Assigning monthly Unclaimed Data at Branch Level.
• Processing of Termination Payout.
• Processing Unclaimed Payout with Multiple Activity i.e

( Bank Validation ,IMPS is to be done for each and every Account Number) Processing Cheque on every quarter end.

• Vendor Follow-up for Account Number validation.
• Developed team communications and information for meetings.

• Processing Payouts of Terminated Policy within TAT.
• Daily Check of Unclaimed Movement Cases .
• Processing of Unclaimed Payouts.
• Publishing Unclaimed MIS on Daily Basis.
• Processing of Termination Payout.
• Processing Unclaimed Payout with Multiple Activity i.e
• ( Bank Validation ,IMPS is to be done for each and every Account Number) Processing Cheque on every quarter end.
• Follow-up with Various Vendor i.e Related to Account Number Validation.
• Developed team communications and information for meetings.

• Processing of Login to Issuance Part for Group Policy.
• Highlighting Various MIS related to Pending Issuance.
• Updating Monthly MIS on Group Unclaimed Suspense Amount.
• Vendor Visit once a year related to Process Improvement.

• Worked varied hours to meet seasonal and business needs.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Achieving Monthly Target related to branch and Individual.
• Processing of Daily Transaction i.e

( Surrender Payout, Death Claim and Maturity) & Achieving Branch Sales Target.

• Working on Customer Retention Target before processing Surrender Request.
• Working on CSAT (Customer Feedback related to Branch Operation Service) to Improve Branch Score.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.

• Demat Account Opening
• Updating Daily MIS to Manager Level Related to Account Opening and Target.
• Vendor Follow-up.

• Attended training courses to build understanding of processes, techniques and industry
• Data processing and updating the same to Manger level by EOD
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.