Aloke Sinha

RE in Matix Fertilizers and Chemicals LTD at Panaghar, West Bengal.

Work in the Domain Network as the Desktop Support Engineer's shift supervisor
Handle Outlook , SAP, VPN Configure and Troubleshooting Network Issues.

• Evaluated and adjusted construction and engineering processes to maximize project efficiency, solving technical problems.
• Resolved complex engineering issues by conducting root cause analysis and implementing corrective actions promptly.

• Support Dell, Hp, Asus, Jeeves Services Provider and also Working in Networking support in Canara Bank and TCL POP, DATA Centers, NTT Limited Projects and Wipro DNA Service in Durgapur.
• Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
• Achieved customer satisfaction with timely resolution of technical issues and clear communication.

• RE in Mission Hospital Durgapur.
• Optimized PC performance through regular updates, patches, and system upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Monitored systems in operation and quickly troubleshot errors.
• Wrote reports, kept thorough field notes and logged daily activities.

• Responsible including all AMC Centers and Dell, Asus, Acer Onsite & In house L2 Service Engineer.
• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.

• Fostered and facilitated relationships with product distribution channels to increase product sales.
• Maximized impact of direct mail campaigns by refining messaging strategy based on performance metrics analysis.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Designed compelling marketing materials that effectively communicated organization''s mission and impact stories to donors and prospects alike.