ALOKENDU CHOUDHURY
Gurugram
Summary
Dynamic Project Management professional with a proven track record at Unisys DWS, excelling in large-scale international projects. Adept in risk management and performance optimization, I successfully led the Windows Next Gen rollout, enhancing client satisfaction and operational efficiency. A strong communicator and collaborative leader, I drive results through effective team management and strategic planning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Client Project Management Manager
Unisys DWS
Gurugram
09.2019 - Current
- Managed large-scale international projects for technological transformation in multinational companies.
- Oversaw portfolio management of Unisys customers, ensuring revenue realization across projects.
- Reviewed portfolio P&L to optimize resource allocation and project performance
- Conducted weekly reviews and attended steering committee meetings for effective demand management for various projects as part of portfolio management
- Supervised global projects including Windows Next Gen rollout, Windows 11 refresh, Teams telephony transformation for major clients such as Dyson, Kier, Tamasek, China light and power
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created monthly reports for senior management summarizing operational performance metrics.
Project Leader (Project Management)
British Telecom
Gurugram
12.2017 - 09.2019
- As the Project leader, I managed the deployment of key infrastructure projects for BT's notable global clients.
- Handled assignments related to hardware-refresh and managed project deployment with geographically relayed teams.
- Managed MPLS deployment projects for BT's global clients.
- Managed hardware lifecycle refresh projects.
Deputy Manager (Project Management)
HCL Technologies
Noida
01.2013 - 11.2017
- Led IT infrastructure projects for clients including Xerox and Becton Dickinson.
- Coordinated project initiation with vendors and internal teams to ensure alignment.
- Prepared statements of work following discovery phase to define project scope.
- Managed vendor relationships to facilitate effective communication and resource sharing.
Team Leader Operations
Dell International Services
Gurugram
05.2009 - 12.2012
- As a Team Leader, I managed the team's metrics such as CSAT and FCR.
- I coached and mentored my team, which was responsible for troubleshooting and upselling Dell's products.
- Team Management.
- Coaching and Mentoring.
- People Management.
Team Leader Operations
SITEL India
Gurugram
02.2007 - 05.2009
- Managed diverse team, enhancing productivity and ensuring high customer satisfaction.
- Coached and mentored team members to improve performance and service delivery.
- Troubleshot EarthLink customer issues while upselling value-added services.
- Led efforts in personnel management to maintain a motivated workforce.
Team Leader Operations
HCL BPO
Noida
12.2003 - 02.2007
- Managed transition assignments for teams shifting from Business as Usual to a vertical supporting AT&T Yahoo.
- Facilitated continuous problem-solving to ensure seamless transitions.
- Mentored and led a team of 10-15 members, focusing on People, Team, and Operations Management.
Education
Bachelor of Information Technology -
Sikkim Manipal University
Skills
- Time management
- Risk management
- Performance management
- Documentation and reporting
- Collaboration
- Adaptability
- Communication skills
- IT infrastructure
- M365 deployment
- MS Teams implementation
- Telecommunications deployment
- Kanban methodology
- Project management professional (PMP)
- Scrum master
- Leadership abilities
- Problem-solving techniques
- MS Project proficiency
Certification
PMP Certification, 12/01/18
References
References available upon request.
Timeline
Client Project Management Manager
Unisys DWS
09.2019 - Current
Project Leader (Project Management)
British Telecom
12.2017 - 09.2019
Deputy Manager (Project Management)
HCL Technologies
01.2013 - 11.2017
Team Leader Operations
Dell International Services
05.2009 - 12.2012
Team Leader Operations
SITEL India
02.2007 - 05.2009
Team Leader Operations
HCL BPO
12.2003 - 02.2007
Bachelor of Information Technology -
Sikkim Manipal University
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