Alok Kumar
P&L Management | Sales Planning & Strategy | Business Development | Strategic Leadership | Sales Operations | Client Management | Revenue Optimization
Summary
Multi-faceted Sales professional promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. Having 13 years of progressive career background combined with dedication to corporate growth and development.
Achievements include adding $10 million in new revenue in 2019-2020 . Skilled at acquiring and retaining customers and training sales leaders to do the same. Goal-oriented and tactical with a decisive approach. Forward-thinking and results-driven sales leader with more than 10 years of experience in partnership development, account management and channel building. Self-directed leader with talents in diversifying networks, product offerings and pricing strategies to drive growth with value-added solutions.
Goal-oriented manager with distinguished experience in IT, Staffing and Aviation industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
Work History
Sr Growth Manager
Hirex APAC
05.2024 - Current
- Accelerated company growth by identifying and implementing innovative marketing strategies.
- Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
- Optimized pricing structure, balancing profitability with customer value perception.
- Handling IT and Non IT Client Acquisition for both Permanent and C2H role. 70% IT client and 30% Non IT
- Achieved MRR 2 million per month
- Drove sales growth by refining lead generation tactics and nurturing long-term client relationships.
Business Development Manager
Quess Corp Limited
04.2022 - 04.2024
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Performed research to uncover potential target areas, markets and industries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Global Sales Manager
QuadLabs Technologies
04.2021 - 03.2022
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Owned all aspects of sales planning, development, and team and account management for India and US territory.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Facilitated business by implementing practical networking techniques.
Regional Sales Manager
Finkraft.ai
01.2019 - 03.2021
- Established 25 new accounts worth over 40 million annually.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Maintained long-term customer relationships to consistently increase sales.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Proactively managed client correspondence and recorded all tracking and communications.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Leveraged travel industry expertise and market knowledge to devise proactive, performance-oriented approaches.
- Earned top performer awards for 2 years in row due to high sales volumes.
- Brought in $ 10 million in regional revenue in 2019-2020.
Business Team Leader
British Airways
09.2016 - 11.2018
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Decreased necessary training time by 20% by updating training program.
Business Shift Leader
British Airways
08.2013 - 09.2016
- Answer queries/solve problems while handling duty desk.
- Provide 24/7 Duty Desk cover.
- Conduct On-floor briefings.
- Call Escalations.
- Gathering data relating to operation / staff queries.
- Provide Technical expertise in solving queries of agents on floor.
- Answering duty phone.
- Manage break adherence during non-operational hours of CMC team.
- Check operational canvas, monitor calls in Q and service factors.
- Organize attendance to briefs, support agents on phones, ensure correct usage of Aspect code and wrap/idle/talk time to offer additional support.
- Ensure work is assigned to staff on floor to maximize productivity.
- Provide clear handover to next Shift leader / team Leader.
- 100% completion of tasks undertaken.
- Make decisions regarding use of CallBA budget with appropriate approvals British Airways (CallBA) - Reservation executive.
- Tracked daily production, inventory usage and any notable incidents on behalf of Business Team leader and Business manager to support operational planning and strategic decision making.
- Decreased necessary training time by 20% by updating training program.
Senior Travel Advisor
British Airways
04.2012 - 08.2013
- Assisting passengers with queries on both US Trade partners.
- Assisting to make New Bookings for Passengers.
- Fully able to advice prices and fare rules to passengers and also able to deal with various offers offered to British Airways Passengers.
- Dealing with British Airways Trade partners directly and assist them in planning complex itineraries for travel using accrued miles over previously flown journeys.
- Handled multiple disruptions with CallBA for amending tickets.
- Improved workplace productivity 25% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
Sr. executive
United Airlines and Continental Airlines, IBM Daksh
09.2010 - 03.2012
- Assisting passenger with travel itinerary within US.
- Dealing with United Airlines Executive Club Members directly and assist them in planning complex itineraries for travel using accrued miles over previously flown journeys.
- Up-selling various products related to Executive Club like complete redemption of miles, using miles for upgrade of cabin, part cash part miles bookings and united E-Voucher.
- Oversaw all sales, marketing and distribution operations across 20 accounts.
Education
Bachelor of Commerce - Accounting
St Xaviers College
Ranchi 05.2007 - 2010.05
ICSI -
The Institute Of Company Secretaries Of India
Delhi 05.2007 - 2010.04
High School Diploma -
Denobili School
Dhanbad 03.1994 - 2007.03
Skills
Team Leadership
Client relationship development
Business Development And Planning
Network development
Revenue Generation
Account Management
Territory Management
Account Development
Product And Service Sales
Global Sales
IT Sales
Additional Information
- AWARDS:
· Best Bowler Award in Inter-College Tournament
· Most Popular shift Leader - CallBA 2015
· Best Performer during training in CallBA
· Best Team of the year 2018-2019 for Trade, based on Quality Score and CSAT.
Timeline
Sr Growth Manager
Hirex APAC
05.2024 - Current
Business Development Manager
Quess Corp Limited
04.2022 - 04.2024
Global Sales Manager
QuadLabs Technologies
04.2021 - 03.2022
Regional Sales Manager
Finkraft.ai
01.2019 - 03.2021
Business Team Leader
British Airways
09.2016 - 11.2018
Business Shift Leader
British Airways
08.2013 - 09.2016
Senior Travel Advisor
British Airways
04.2012 - 08.2013
Sr. executive
United Airlines and Continental Airlines, IBM Daksh
09.2010 - 03.2012
Bachelor of Commerce - Accounting
St Xaviers College
05.2007 - 2010.05
ICSI -
The Institute Of Company Secretaries Of India
05.2007 - 2010.04
High School Diploma -
Denobili School
03.1994 - 2007.03
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