Alok Kumar Meher
Pune
Summary
Assistant Manager at Socomec Innovative Power Solutions with 12 years of experience in UPS systems installation and maintenance. Expertise in leading technical teams and managing projects to improve operational efficiency and customer satisfaction. Proficient in troubleshooting complex issues and implementing preventive maintenance programs to deliver effective solutions.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Socomec Innovative Power Solutions Pvt Ltd
Pune
08.2017 - Current
- Delivering 24/7 prompt and courteous service support to customers.
- Managed daily operations of service support for the Pune region.
- Supervised a team of five engineers responsible for the installation, maintenance, and repair of UPS systems in the Pune region.
- Engineered and executed preventive maintenance training for the team, minimizing system downtime.
- Diagnosed and rectified complex electrical and system issues, minimizing disruptions to critical operations.
- Addressed customer service issues promptly and effectively, ensuring high satisfaction rates.
- Facilitated regular training sessions for engineers on new technologies, products, and best practices.
- Maintained accurate records of maintenance activities, repairs, and system performance.
- Facilitated lead generation for consumable parts and batteries, ensuring timely updates to the Service Sales team.
- Engaged in technical meetings focused on project execution, challenges, and timelines with PMCs and consultants.
- Managed and maintained the inventory of spare parts and tools.
- Performed site surveys and assessments.
- Ensured compliance with all applicable safety standards and regulations.
- Visiting all customers across the region as needed.
Team Leader
Access Odisha ( Socomec Business Partner )
Bhubaneswar
08.2013 - 07.2017
Education
B.Tech - Electronics And Communication Engineering
Aryan Institute of Engineering And Technology
Bhubaneswar10-2018
Diploma - Electronics & Telecommunication Engineering
GIET & Polytechnic
Bhubaneswar08-2014
Skills
- Installation, commissioning, repair, and maintenance of UPS, STS, PDU, battery, Li-Ion battery, and BHMS
- Team management: training, mentoring, technical support, and performance management
- Project management: scheduling, vendors, budgeting, resource allocation, team leadership
- Communication: technical documentation, customer communication, presentations
- Failure analysis and repair, troubleshooting expertise, RCA submission
- UPS and Battery Site Acceptance Test (SAT) conducted as per technical specification
- Inventory management: Inward and outward movement of spare parts
Accomplishments
- Exemplar of excellence in customer service of the year 2020 in SOCOMEC
- Service Hero Award, Q3 of the year 2022, in SOCOMEC
Languages
Hindi , English , Odia
First Language
Personal Attributes
- Possess excellent interpersonal and communication skills, team-oriented, excellent organizer and administrator, confident, and positive toward challenges
Timeline
Assistant Manager
Socomec Innovative Power Solutions Pvt Ltd
08.2017 - Current
Team Leader
Access Odisha ( Socomec Business Partner )
08.2013 - 07.2017
B.Tech - Electronics And Communication Engineering
Aryan Institute of Engineering And Technology
Diploma - Electronics & Telecommunication Engineering
GIET & Polytechnic
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