Alok Kumar Sharma
Kolkata
Summary
Dedicated IT professional having experience of more than 6+ years with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
IT Executive
Argus Partners-Advocates & Solicitors
05.2019 - Current
- Managing and maintaining IT infrastructure, which includes servers, networks, firewalls, Microsoft 365, and end-user systems.
- Installed Windows servers, NAS storage.
- Configure firewalls and load balancers, access points, and repeaters.
- Creating an email ID, group ID, and providing access to SharePoint and OneDrive.
- Providing access to authorized users on the file server - VDI.
- Completing the on-boarding and off-boarding process of users.
- Conducting IT induction for new users.
- Creating and updating SOPs:
- Maintaining IT asset inventory on a regular basis.
- Installing and configuring desktops, laptops, printers, and VCs, which include Zoom, Teams, Webex, Google Meet, etc.
- Managing and Maintaining Biometric and CCTVs.
- Troubleshooting all escalated issues.
- Overseeing and fixing infrastructure or software upgrades based on business needs, which sometimes requires traveling to PAN India office locations.
- Assessing existing systems to ensure they meet business requirements.
- Worked closely with vendors, technology partners, integrations, infrastructure, and enterprise solutions.
- Built IT infrastructure to support key business strategies and evolving processes.
- Polled department heads to assess current and projected IT needs.
- Closely worked on IT projects jointly with seniors.
IT Support Engineer
Sonic Computech
Kolkata
01.2017 - 02.2019
- Resolved a diverse range of applications for customer support.
- Provided Tier 1, Tier 2, and Tier 3 IT support services.
- Responded promptly to support.
- Configured hardware and support.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Deployment of software.
- Provided field support and requirements.
- Offered troubleshooting and LAN support.
Education
Bachelor of Commerce - Accounts And Finance
Syamaprasad College
Jatin Das Park, Kolkata04.2016
Higher Secondary - Commerce
Calcutta Public School
Baguiati, Kolkata04.2013
PG CC- AWS Solutions Architect - Cloud Computing
Simplilearn
04.2001 -
Skills
Problem-Solving
Attention to Detail
Self-Motivated
Certification
[Foundations and Preparatory Module - AWS and Azure]
Timeline
[Foundations and Preparatory Module - AWS and Azure]
08-2026
IT Executive
Argus Partners-Advocates & Solicitors
05.2019 - Current
IT Support Engineer
Sonic Computech
01.2017 - 02.2019
PG CC- AWS Solutions Architect - Cloud Computing
Simplilearn
04.2001 -
Bachelor of Commerce - Accounts And Finance
Syamaprasad College
Higher Secondary - Commerce
Calcutta Public School