Aloma Gomes
Airlines Professional
Mumbai
Summary
A seasoned professional with over three decades of experience in the Airline Industry, demonstrating a strong passion for customer satisfaction. Recognized for maintaining a consistently positive and professional demeanor in any situation. Possesses exceptional interpersonal skills, adept at building rapport with individuals from diverse cultural backgrounds. Adaptable to demanding schedules, displaying flexibility with extended and variable work hours. Known as a proactive individual, quick to grasp new concepts and adept at persuasion, with a steadfast commitment to hard work and honesty. Approachable and enthusiastic, fostering positive relationships with customers, colleagues, and authorities alike. Demonstrates a hands-on approach to delivering high quality of service, consistently striving to ensure utmost satisfaction for all customers. A skilled communicator, adept at establishing and nurturing open and positive relationships across all levels.
Seeking to utilize my leadership communication and problem solving skills to contribute to the efficient and seamless functioning of GULF AIR Mumbai Airport.
Overview
32
32
years of professional experience
3
3
Languages
Work History
LOAD CONTROL OFFICER
Gulf Air
06.1992 - Current
- Plan and calculate the optimal distribution of passengers, cargo, and fuel on an aircraft to ensure safe and efficient operation
- Calculate the weight and balance of the aircraft, considering factors such as passenger and cargo weight, fuel load, and aircraft configuration
- Prepare accurate flight manifests detailing the number of passengers, baggage, cargo, and special requirements for each flight
- Communicate load planning information to flight crew members, including weight and balance data, fuel load, and any special instructions
- Coordinate with ground handling agents to ensure that cargo and baggage are loaded onto the aircraft in accordance with load plans and safety regulations
- Monitor loading procedures to ensure compliance with safety regulations and proper distribution of weight on the aircraft
- Develop and implement emergency procedures for handling unexpected changes in load distribution or other operational issues
- Maintain accurate records of load planning activities, including flight manifests, weight and balance calculations
- Ensure compliance with aviation regulations, company policies, and industry standards related to load planning and aircraft weight and balance
- Identify opportunities for process improvement and efficiency gains in load planning procedures and systems
- Provide training and guidance to other staff members involved in load planning activities to ensure competency and adherence to procedures
- Provide assistance and support to passengers and flight crew members regarding baggage and cargo handling issues, as needed
- Assist in emergency response situations, such as aircraft emergencies or incidents involving hazardous materials, by providing load planning expertise and support
- Follow established safety protocols and procedures to minimize the risk of accidents or injuries during load planning activities
- Collaborate with other departments, such as flight operations, maintenance, and customer service, to ensure smooth and efficient aircraft operations.
Officiating AIRPORT DUTY MANAGER
Gulf Air
- Oversee daily operational matters such as check-in, safety, and service recovery as per company protocols
- Take charge of relationships with airport authorities and suppliers, ensuring they meet GF's requirements consistently
- Monitor local Service Level Agreements and supplier performance
- Serve as a Senior Reporting Official, coordinating contingency plans and addressing operational concerns on shift
- Foster strong relationships with colleagues from other airlines
- Ensure compliance with operational manuals and take corrective action if necessary to uphold safety standards
- Manage team performance to deliver excellent customer service and provide meaningful recognition and motivation
- Establish communication channels with all Airport Officials and the team for operational issues
- Conduct post-flight departures debrief sessions to address discrepancies and obtain recommendations for improvement
- Collaborate with the Airport Manager to devise action plans for service enhancements
- Implement action plans for delayed flights and ensure passengers receive necessary assistance
- Provide guidance for oversold flights, brief staff, and coordinate with ground handling agencies for implementation
- Arrange suitable accommodation for delayed, denied boarding, and STPC passengers
- Ensure transit passengers receive appropriate services according to company/immigration policies
- Investigate passenger complaints and prepare detailed reports for further assessment
- Safeguard flight revenue documents and dispatch them promptly to head office
- Report all discrepancies in the station logbook and recommend preventive measures to the Airport Manager.
Education
Bachelor of Commerce (Business Management) -
Goa University
PanajiPost-Graduation in Travel & Tourism -
Sophia Polytechnic
Skills
Communication: Strong verbal and written communication skills to interact with staff, passengers, airline representatives, and other stakeholders, resolving issues and providing clear instructions
Problem-solving: Capacity to quickly assess and resolve operational issues, handle emergencies, and make decisions under pressure to ensure minimal disruption to airport operations
Customer service: Dedication to providing excellent customer service, addressing passenger inquiries, complaints, and concerns with professionalism and efficiency
Organizational skills: Proficiency in multitasking, prioritizing tasks, and coordinating resources to meet operational requirements, including scheduling staff, managing equipment, and overseeing facilities maintenance
Attention to detail: Ability to maintain accuracy and precision in record-keeping, documentation, and compliance with regulatory requirements, ensuring the highest standards of safety and security
Adaptability: Flexibility to adapt to changing situations, schedules, and priorities in a fast-paced airport environment, while maintaining composure and professionalism
Technical proficiency: Familiarity with airport systems and technologies, including flight management systems, baggage handling systems, security protocols, and communication tools
Conflict resolution: Skill in handling conflicts and resolving disputes diplomatically, whether among staff members or with passengers, to maintain a positive and harmonious working environment
Teamwork: Collaboration with colleagues and other departments to achieve common goals, fostering a culture of teamwork, mutual support, and continuous improvement
Timeline
LOAD CONTROL OFFICER
Gulf Air
06.1992 - Current
Officiating AIRPORT DUTY MANAGER
Gulf Air
Bachelor of Commerce (Business Management) -
Goa University
Post-Graduation in Travel & Tourism -
Sophia Polytechnic