Alondra Sager
Lafayette
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls. Strengths lie in strong organizational skills, the ability to multitask, and maintaining a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. Fluent in Spanish and English, facilitating effective communication with diverse clients.
Overview
9
9
years of professional experience
Work History
Emergency and Critical Care Receptionist
Purdue Veterinary Hospital
Lafayette
07.2024 - Current
- Managed client information and medical records through accurate data entry and maintained organized patient charts.
- Facilitated client relationships by addressing inquiries, collecting unpaid balances, and following up on pet health post-visit.
- Handled financial transactions by balancing cash drawers, creating morning deposits
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Office Manager
Cellular Mechanic
Lafayette
03.2023 - 08.2024
- Achieved 5-star Google rating through exceptional store management and customer service.
- Developed and implemented office policies to enhance operational efficiency.
- Managed front desk operations, greeting visitors and ensuring proper guidance.
- Oversaw inventory management by placing orders with multiple vendors to sustain stock levels.
- Executed bookkeeping tasks including bank statement reconciliation and journal entry creation.
- Handled website updates, designed business cards, and managed social media content.
- Assisted in preparing budgets, forecasts, and financial statements for strategic planning.
- Supported repair technicians by conducting overflow repairs on clients' broken phones and tablets as needed
Floater Client Liaison
Purdue Veterinary Hospital
Lafayette
04.2022 - 01.2023
- Acquired knowledge across 10 specialty departments to enhance operational efficiency.
- Cross-trained on three reception desks to ensure seamless client service.
- Communicated with clients via email, text, and mail regarding account balances.
- Organized client balance data using Excel for efficient tracking.
- Managed outstanding balances for Emergency department accounts effectively.
- Scheduled appointments and conducted follow-ups through proactive client calls.
- Maintained referral lists to facilitate timely patient access to specialists.
- Compiled weekly appointment charts for improved scheduling visibility.
Multimedia Specialist (Remote)
Journeys Call Center
Nashville
10.2020 - 08.2021
- Ranked first in performance metrics for Tier 2 support.
- Responded to incoming chats, SMS messages, and Store Support Chats.
- Addressed approximately 100 emails each week with efficiency.
- Provided timely tracking information and status updates to customers.
- Resolved customer complaints through de-escalation and solution development.
- Executed order changes, including cancellations and address adjustments.
- Filed lost inquiry tickets with FedEx for prompt resolution.
- Coordinated requests for refunds or product replacements.
Customer Service Specialist
Verizon Wireless
Murfreesboro
08.2018 - 02.2019
- Handled inbound call center operations, checking orders for phones, tablets, and gizmo watches.
- Ensured account credits were processed and followed up on resolutions with customers.
- Scheduled follow-up calls to maintain service continuity.
- Resolved escalated calls while maintaining a calm demeanor.
- Recommended solutions tailored for international travel requirements.
- Upgraded customer devices including phones, tablets, and gizmo watches.
- Performed general troubleshooting for various technical concerns.
- Assisted customers in processing payments and managing invoices.
Retail Support Consultant
AT&T
Logansport
04.2016 - 08.2017
- Handled customer inquiries per established policies and procedures.
- Trained new team members on support protocols and best practices.
- Participated in weekly management meetings to review current initiatives.
- Maintained updated knowledge of hardware, software, and network configurations.
- Recommended products or services tailored to individual customer needs.
- Facilitated client upgrades for cellular devices and tablets to enhance user experience.
- Guided customers through bill payments and clarified billing statements for better understanding.
- Executed closing tasks including cash counting and kiosk deposits for accurate nightly deposits.
Education
Bachelor's - General Psychology
Purdue University Global
08.2028
Core 40 Diploma -
Logansport High School
Logansport, In06.2015
Skills
- Effective communication
- Problem solving
- Technical support
- Administrative support
- Verbal and written communication
- Scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Joni Krause, Oncology Liaison, Purdue Animal Hospital, 765.761.8879
- Faith Wages, Office Manager, Coldwell Banker Lingle, 765.960.6186
- Emma Wood, Liaison Team Lead, Purdue Animal Hospital, 765.413.0395
Timeline
Emergency and Critical Care Receptionist
Purdue Veterinary Hospital
07.2024 - Current
Office Manager
Cellular Mechanic
03.2023 - 08.2024
Floater Client Liaison
Purdue Veterinary Hospital
04.2022 - 01.2023
Multimedia Specialist (Remote)
Journeys Call Center
10.2020 - 08.2021
Customer Service Specialist
Verizon Wireless
08.2018 - 02.2019
Retail Support Consultant
AT&T
04.2016 - 08.2017
Bachelor's - General Psychology
Purdue University Global
Core 40 Diploma -
Logansport High School
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