ALOYSIUS RAJ

Strategically induced the capability enablement of Ashley’s Global Capability Center (GCC) in India, transforming it into a globally trusted, value-driven tech delivery hub aligned with enterprise modernization goals.

Key Achievements | Engineering Leadership and Delivery Strategy

• Partnered in the strategic establishment and capability enablement of Ashley’s India GCC, expanding to 350+ engineers across 6 global functions.
• Enabled a product-centric operating model aligned with the CTO’s transformation vision, accelerating modernization and agile delivery.
• Designed and implemented the structure for a 160+ member engineering team, organized into agile squads and pods with OKR-based governance and sprint performance dashboards.
• Sustained attrition under 11 percent through mentoring, structured onboarding, career pathing, and internal knowledge systems.

Technology Modernization and Platform Architecture

• Strengthened the GCC’s role as a technology delivery hub, supporting ERP, WMS, TMS, EDI, Integration Services, analytics, and IT infrastructure for 16 warehouses and 1,000+ retail stores.
• Architected a scalable API ecosystem using Modular Control Points (MCP) to handle complex inventory and order queries with seamless ERP/WMS integration.
• Delivered modular platforms using headless CMS architecture (Figma, React), CI/CD pipelines, and Quality-Driven Development (QDD) principles.
• Transitioned from QA to a Quality Engineering model with shift-left testing, developer-led validation, and standardized API testing via Swagger and Postman.

AI and Automation Initiatives

• Introduced AI-driven code reviews and peer programming using GPT-based models and GitHub Copilot, accelerating code quality and reducing review cycles.
• Integrated GenAI tools with self-healing agents for automated application support and incident resolution.
• Built Retrieval-Augmented Generation (RAG) systems for intelligent bots and knowledge retrieval from structured and unstructured enterprise content.
• Developed HR and WMS chatbots to automate common tasks, improving response time and reducing manual workload.

Global Collaboration and Operational Enablement

• Maintained a 30 percent working overlap with U.S. teams (5:30 to 9:30 PM IST), ensuring CXO alignment and real-time delivery collaboration.
• Supported regional delivery transitions and led localization of engineering functions in Vietnam and China within 7 months.

Spearheaded global IT delivery and transformation for factory and logistics platforms, building high-impact CoEs and driving innovation at scale.

Key Achievements | Global IT Delivery, CoE Transformation & Platform Modernization

· Built and led global CoEs for Manufacturing and Logistics IT, supporting ERPs, WMS, TMS, and factory systems across 4 continents.

· Delivered modernization of eFreight and RedPrairie WMS, enabling compliance and digital agility in medical and computing verticals.

· Developed AtlasPRIME WMS and in-house QA Validation Unit, reducing third-party dependency and boosting delivery velocity by 2.6X times.

· Represented India on the IT Management Board, contributing to enterprise-wide strategy, governance, and global operating models.

· Launched GIG-A-BYTE innovation platform, winning global executive sponsorship and recognition as a scalable delivery accelerator.

Technology Enablement, Analytics, PMO Oversight & Cost Optimization

· Drove MES-WMS-TMS integration for global operations; enabled seamless product delivery across India, US, Mexico, and Romania.

· Built analytics-driven dashboards enabling global PMO tracking and CIO visibility into warehouse operations and delivery performance.

· Enabled $139K+ savings via process automation in warehouse systems, elevating factory efficiency and platform performance.

· Steered Lean programs, enabling 20% of the team to earn Green Belt certifications through structured process improvement tracks.

· Ensured end-to-end SOX compliance and secure contract governance across third-party platforms and SLAs.

People Leadership, Talent Strategy & Vendor Governance

· Scaled India IT tower by building & developing 4 verticals & their cross-functional product teams through D&I-focused recruitment & leadership mentoring.

· Launched "WhatsUp IT" internal brand program, strengthening employee engagement and elevating organizational morale and retention.

· Executed campus connect strategies to build long-term tech capabilities and future-ready digital talent pipelines.

· Oversaw vendor outsourcing to Europe, handling negotiations, delivery governance, and quality assurance, resulting in 29% cost savings.

· Led GBS IT cost center planning in India, ensuring efficient utilization across infra, admin, and employee development budgets.

Led global delivery transformation and offshore integration for banking platforms, driving regulatory compliance, scalable operations, and multimillion-dollar outcomes.

Key Achievements | Strategic Delivery Transformation & Governance

· Standardized SDLC and release lifecycle for complex banking applications, boosting workflow efficiency and ensuring compliance.

· Introduced milestone reviews, agile checkpoints, and stakeholder dashboards to boost delivery transparency and reduce risks.

· Developed risk assessment models and contingency plans, ensuring business continuity and protecting project margins.

· Delivered comprehensive program health reports to leadership, enabling informed, proactive decision-making.

Offshore Delivery Enablement & Commercial Strategy

· Spearheaded offshoring of two core service towers, driving scalability and reducing costs by 85% via structured knowledge transfer.

· Established onboarding, SLA governance, and KPI frameworks, ensuring seamless integration with client operations.

· Secured a $3.6M managed services contract for 15 resources, proactively identifying upsell and cross-sell revenue opportunities.

· Ensured consistent delivery quality and stakeholder satisfaction by aligning expectations across geographically distributed teams.

Oversaw global project portfolio management rollout and process reengineering to enhance financial automation, PMO governance, and cross-functional collaboration.

Key Achievements | Global PMO Transformation & Financial Automation

· Directed global Clarity PPM rollout, customizing workflows and billing modules to streamline project governance across 4 regional business units.

· Improved financial transparency and invoice accuracy by 50% by partnering with finance to implement automated project billing.

· Conducted end-to-end process reviews, reducing cycle times by 20% and enhancing delivery accuracy through workflow redesign.

· Deployed automated resource costing tools, enabling real-time effort tracking and dynamic executive dashboard reporting.

Stakeholder Collaboration & Governance Enablement

· Collaborated with PMOs, finance, and senior executives to tailor PPM functionalities and resolve rollout challenges.

· Delivered structured status reports and feedback mechanisms, fostering alignment and trust throughout the project lifecycle.