Alpesh Dalwadi
Viramgam
Summary
Scaling new heights of success with hard work & dedication and leaving a mark of excellence on each step; targeting assignments Banking Operations
Result-Oriented individual with over 15 years of exposure in Banking Operations Management, Credit Relationship Management as well as Team Management with a focus on bottom-lines Result-oriented, analytical professional with rich experience in managing flawless execution of general banking operations Skilled in executing daily cash transactions including maintenance of cash balance, disposal of cash to other banks, and reporting Expertise in maintaining compliance with Banking rules & regulations and KYC guidelines Possess excellence, interpersonal communication, and organizational skills with proven abilities in training & development and planning
Overview
16
16
years of professional experience
Work History
Manager
M2P Solutions Pvt. Ltd.
MUMBAI
05.2019 - Current
- Monitored end-of-day batch jobs, analyzing recurring issues for resolution.
- Owned end-to-end application support for production systems, emphasizing prompt issue resolution.
- Collaborated with cross-functional teams to develop effective client solutions.
- Provided post-deployment technical support, diagnosing issues and monitoring network health.
- Executed compliance testing and certified financial systems efficiently.
- Deployed applications on client systems, coordinating necessary fixes and updates.
- Applied diagnostic techniques to identify failures, escalating complex issues with thorough analysis.
- Tracked incident tickets to ensure SLA adherence and timely communication with stakeholders.
- Experienced in All type of Deposit/Loan Transaction and Digital Channel Services.
Consultant
C-EDGE Technologies Ltd.
10.2016 - 04.2019
- Managed service level agreements while guaranteeing prompt ticket resolution for Pan-India clients.
- Oversaw a team of technical support engineers, focusing on quality service and timely escalations.
- Prioritized open issues by monitoring EOD/BOD processes for effective management.
- Performed monthly incident analysis and turnaround time reporting to identify trends.
IT Officer
The Surendranagar Dist. Co-Op Bank Ltd.
12.2013 - 10.2016
- Handled branch queries related to Core Banking System.
- Coordinated with cross-functional teams for issue resolution.
- Performed gap analysis and reported findings to concerned teams.
- Oversaw branch handover and system monitoring.
Project In charge
Wiptech Peripherals Pvt. Ltd.
12.2009 - 11.2013
- Worked on the Core Banking Software of TCS B@ncslink, Tata Consultancy Services.
- As coordinator, NABARD Gujarat from Apr-2012 to Nov-2013.
Education
B.Com -
Saurashtra University
Surendranagar01.2009
H.S.C - Commerce
GHSEB
Surendranagar01.2006
S.S.C -
GSEB
Surendranagar01.2004
Skills
- Technical Adaptability
- Application support
- Incident management
- SLA adherence
- Compliance testing
- Technical troubleshooting
- Service level management
- Bancs24
- Turing (30 and 40)
- Word
- Advance Excel
- PowerPoint
- Incident Report
- RCA
- User Story
- Service desk platform
- Bold desk ticketing
- JIRA
Languages
- Gujarati
- Hindi
Projects
Handled movement of NABARD Gujarat DCCBs/Unity Small finance bank from finacle to turing/Citizen co op credit bank/Jio Payment bank. Managed and handled Migration of multiple banks CBS version TURING 3.0 to 4.0.
Personal Information
- Date of Birth: 03/24/85
- Nationality: Indian
- Marital Status: Male, Married
Technical Adaptability
- Application support
- Incident management
- SLA adherence
- Compliance testing
- Technical troubleshooting
- Service level management
Timeline
Manager
M2P Solutions Pvt. Ltd.
05.2019 - Current
Consultant
C-EDGE Technologies Ltd.
10.2016 - 04.2019
IT Officer
The Surendranagar Dist. Co-Op Bank Ltd.
12.2013 - 10.2016
Project In charge
Wiptech Peripherals Pvt. Ltd.
12.2009 - 11.2013
B.Com -
Saurashtra University
H.S.C - Commerce
GHSEB
S.S.C -
GSEB