Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Alpesh More

Airoli

Summary

Dynamic and customer-focused professional with a strong background in delivering exceptional service in fast-paced, multicultural environments. Proven ability to handle diverse client needs with professionalism, empathy, and attention to detail. Skilled in resolving issues calmly under pressure, ensuring a smooth and memorable customer journey. Fluent in English with a natural passion for service excellence and global travel.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Associate, Client Experience

Urbanwrk
Pune
03.2025 - Current
  • Managed and improved customer onboarding and support processes to deliver an exceptional service experience.
  • Collected and analyzed customer feedback to identify service gaps and improve satisfaction.
  • Worked closely with internal teams to ensure customer needs were met consistently and efficiently.
  • Shared customer insights with management to support better decision-making and service innovation.
  • Created and implemented strategies to retain customers and build strong, personalized relationships.

Front Office Executive

Hotel Britannique
Paris
06.2023 - 08.2024
  • Delivered personalized service to international guests during check-in/out and concierge interactions.
  • Coordinated room assignments and ensured readiness through quality inspections.
  • Addressed guest concerns swiftly, maintaining high satisfaction and loyalty.
  • Handled multi-channel reservations and communicated hotel amenities clearly.

Inventory Control Auditor

RGIS
Paris
11.2021 - 03.2023
  • Company Overview: Paris, France
  • Ensured accuracy of inventory records by conducting regular audits at popular retailers such as Carrefour, Auchan and Galeries Lafayette.
  • Demonstrating positive presence and high level of confidentiality.
  • Assisted with administrative tasks, including answering phones, processing payments, and maintaining records.
  • Assisted with administrative tasks, including answering phones, processing payments, and maintaining guest records.

Internship

ACCOR Sofitel Hotel
Mumbai
11.2019 - 04.2020
  • Company Overview: Mumbai, India
  • Providing excellent customer service to guests and visitors by addressing their needs, resolving issues or complaints effectively, and ensuring their overall satisfaction with their experience.
  • Managed reservations and room assignments, ensuring accuracy and efficiency in guest accommodations.
  • Possessing excellent interpersonal skills led to remarkable teamwork, communication, flexibility, and unity with coworkers.
  • Assisting guests with the check-in and check-out process, including verifying identification, processing payments, and issuing room keys or access cards.

Education

Master's - Hospitality & Tourism Management

Paris School of Business
Paris, France
12.2022

Skills

  • Customer centric-approach
  • Service Excellence
  • Complaint Handling & Conflict Resolution
  • Reservation & Concierge Services

Certification

  • Certificate in Retail Management
  • Certificate in Leadership and Management
  • Certificate in Abacus

Awards

  • Star Performer of the Year (received for academic excellence),
  • Trainee of the Month (Received for my best performance in the department and for best co-ordination with the team members)

Languages

English
First Language
French
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Associate, Client Experience

Urbanwrk
03.2025 - Current

Front Office Executive

Hotel Britannique
06.2023 - 08.2024

Inventory Control Auditor

RGIS
11.2021 - 03.2023

Internship

ACCOR Sofitel Hotel
11.2019 - 04.2020

Master's - Hospitality & Tourism Management

Paris School of Business

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