ALRICK LIVIAN DSILVA
Service Engineer
MANGALORE
Summary
Driven Service Engineer with a proven track record at VIRGO SOLUTIONS, enhancing customer satisfaction and service quality through expert equipment installation and innovative technical solutions. Skilled in team collaboration, critical thinking, and staying ahead of industry trends, significantly improving service delivery and problem-solving efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SERVICE ENGINEER
VIRGO SOLUTIONS
07.2021 - Current
- Installed, configured and tested the dental equipment.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
Education
B.E. - Mechanical Engineering
Canara Engineering College
Benjanapadavu, Mangalore 05.2020
Pre-University (PCMC) -
Padua Pre-University College
Mangalore04.2016
SSLC -
St Lawrence English Medium School
Mangalore04.2014
Skills
- Team collaboration and communication
- Design Planning
- Critical thinking and Problem solving
- Equipment Installation
- Leadership and Management
- Committed and timely
- Quick to adapt
- Microsoft Office
Achievements
- Provided excellent equipment repair and customer support services to clients.
- Scheduled inspection, testing and resolved dental equipment issues.
- District Working President of ALL COLLEGE STUDENTS ASSOCIATION, 2019-20
- Joint Secretary of INDIAN CATHOLIC YOUTH MOVEMENT Mangalore diocese, 2022-23
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Internship
CAUVERY MOTOR PRIVATE LIMITED
- 1-week internship dated from 16-07-2018 to 21-07-2018
- Overview of General, Quick Lane and Major Services
GOVT. TOOLS AND TRAINING CENTRE
- 4-weeks internship dated from 05-01-2019 to 06-08-2019
- Completed the drill jig within the training
Certification
- 2017 - workshop on disaster management
- 2018 - workshop on Aurdino
Professional References
R.S KRISHNAMURTHY
C.E.O, Virgo Solutions, Bangalore
Contact No. : +91 9886013895
Timeline
SERVICE ENGINEER
VIRGO SOLUTIONS
07.2021 - Current
B.E. - Mechanical Engineering
Canara Engineering College
Pre-University (PCMC) -
Padua Pre-University College
SSLC -
St Lawrence English Medium School
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