Summary
Work History
Education
Skills
Languages
Timeline
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Alshifa Shaikh

Pune

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced Web Developer with passion for creating attractive and interactive websites meeting customer needs and exceeding expectations. Well-versed in developing custom WordPress themes and plugins. Excels in HTML, CSS, JavaScript and PHP development.

Work History

Web Developer

Private Duty
Pune
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards
  • Enhanced user experience by implementing responsive web design and optimizing website performance
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations
  • Developed custom web applications, resulting in tailored solutions for client needs
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction
  • Streamlined website maintenance tasks for increased efficiency and improved site functionality
  • Oversaw technical issues and troubleshooting requests to resolve user problems.

L2 agent senior desk

Tech Mahindra
Pune
  • Maintained up to date knowledge of products and services
  • Handled customer inquiries about services
  • Worked to address all customer concerns in a timely and effective manner
  • Handled a high volume of calls on a day-to-day basis with a sense of calm and good work ethic
  • Developed successful tactics to sell products and services to customers
  • Informed clients of policies and procedures
  • Handled and promptly resolved customer complaints to maintain professional relationships
  • Resolved caller issues quickly and thoroughly
  • De-escalated and resolved customer complaints with punctual, polite and professional service
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

Professional Development Studies -

AISSMS College of Engineering
Pune
06.2021

Ethical Hacking Certification - Ethical Hacking

Internshala
Online
04-2021

High School Diploma -

Sinhgad College
Pune
07.2019

10th -

Sinhgad City School
Pune

Diploma in Information Technology -

AISSMS College of Engineering
Pune

Skills

  • Critical thinking and problem solving
  • Decision Making
  • Time Management
  • Microsoft PowerPoint
  • Microsoft Excel
  • Leadership
  • Ability to Multitask
  • Communication
  • Fast Learner
  • Computer Skills
  • Ability to Work in a Team
  • Customer Service
  • Communication Skills
  • Microsoft Office
  • Project Management
  • Creative Problem Solving
  • HTML
  • Website Updating

Languages

  • English
  • Hindi

Timeline

Web Developer

Private Duty

L2 agent senior desk

Tech Mahindra

Professional Development Studies -

AISSMS College of Engineering

Ethical Hacking Certification - Ethical Hacking

Internshala

High School Diploma -

Sinhgad College

10th -

Sinhgad City School

Diploma in Information Technology -

AISSMS College of Engineering

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Alshifa Shaikh