Altaf Khan

• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
Work with cash application team to apply payments timely & accurately

• Handling complete Dispute Management
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
Provide accurate forecasting of collection promises
Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to management and Ops team, and recommend appropriate exit paths
To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basi

• Working on KPI (key performance Indicators) and reports like DSO, Collection, Revenue per Trip, GMV, Reconsolidation Reports Etc.

• Sorted payments into batches by segmenting each payment by business unit and scanning into database.
• Working on Lock box, EDI ACH payment timely manner
• Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
• Filed reports and posted daily batches in system.
• Process Refunds if any. (In case of Overpayment/Waiver)
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

• Identified and resolved process issues to drive optimal workflow and business growth.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.