Altaf Lakhani
Sales Manager & Administration
Mumbai,Mumbai/Maharashtra
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20+ years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Talented in identifying and capitalizing on emerging market trends,revenue opportunities,industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in sales position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Sales Operations Manager & Administration
Catwalk Worldwide Pvt Ltd
Mumbai
07.2012 - Current
- Taking Care of front end stores (562 stores), handling, Grooming and shifting staff, Replenishment of Stocks, Taking care of Cash box & achieving targets providing the best customer service
- Taking care of Back end office & ware house equipment's running up and down smoothly, Look after Office Cleaning of internal areas are done properly on time to maintain the environment of office in terms of hygiene & healthy work environment to administer the Security Services, EPABX, Tea Coffee & Snack Vending machine, keep a track of Pantry Consumables & staff Supervision
- Maintain all Information of company Assets, AMC's and Office expenditure
- LPT (loss and prevention team) stock take and Ensure Ticket bookings, Visa and Hotel booking for employees
- Licensing with Govt and local municipal team.
- Authorities like, M.C.G.M, Licenses officer, Fire Officer Etc
- Ensure Compliance requirement and documentation are maintained
- New and Old store renovation, designing and vendor negotiation
- Sourcing the vendors, Vendor Evaluation in terms of Service, Quality, Rate, credibility, flexibility, Negotiations & Finalization of Rate contracts, payment terms
- Annual Budgeting on Company Assets, keeping track on Budgeted and recurring expenditure, Responsible of Budget Planning for budgetary proposal also working on EBITA
- AMC renewal and tracking services and implement best standard to improve the life of Equipment's and reduction in maintenance cost (like AMCs -AC, UPS, and Access Controls & CCTV)
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Coordinated meetings and logistics for national sales meetings and directed and supervised with 900+ staff and team members.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Buyer & Merchandiser
Catwalk Worldwide Pvt Ltd
Mumbai
01.2007 - 01.2012
- Range Development, Range Finalization, and Design Selection, Product Development & Merchandising / Buying activities for the effective management of the category
- Monitoring Product Performance, sell thru, Ideal Stock cover, Net margins and taking corrective actions to meet the targets of particular sub-class
- Responsible for timely delivery and quality assurance of the product
- Negotiate and finalize prices with sourcing team/vendors ensuring best possible pricing and conversion margin to brand
- Responsible for Vendor management, Order Confirmation, quantity Release according to OTB, timely delivery and quality assurance, Shipments monitoring, Product launches, Competition Mapping and design trends
- Product development & sourcing; from - China, India, Italy And Hong kong
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Designed and implemented process improvements to streamline purchasing process.
- Forecasted purchasing trends and improved merchandising strategies.
- Collaborated with sales team to identify and fulfill customer needs.
- Managed and maintained purchase orders and invoices.
- Studied and monitored market trends to identify potential suppliers.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Operation Manager
Levi Strauss & Co.
Mumbai
01.2004 - 11.2006
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Gossip Shoes
Mumbai
01.2002 - 01.2003
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Developed and implemented successful staff incentive programs to motivate employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
Salesman
Boot Bazar shoes
Mumbai
01.2000 - 01.2001
- Worked with Footwear retail chain handling, Grooming and shifting staff, Replenishment of Stocks, Taking care of Cash box & achieving targets providing the best customer service.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Drove team revenue totals by bringing in top sales numbers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Promoted and up-sold products and services to meet needs of customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
H.S.C - Arts & Commerce
K.C College Mumbai
Mumbai India 04.1998 - 05.2000
Skills
Sales presentations
Domain Knowledge
Retailing, Administration, Buying and Merchandising, Vendor Management, Sourcing, Product Costing.
More About Me
An accomplished, versatile and results-driven professional with a proven track record in driving sales and increasing revenue, ultimately benefiting the company bottom line. Now looking to secure a challenging and rewarding new role within the industry, where skills, knowledge and expertise gained throughout previous experience in the hospitality sector can be transferred across and utilized to best effect for the benefit of your organization.
Profile Summary
- Sales Operations Manager & Administration, 2012 - Present, Catwalk - Mumbai
- Buyer & Merchandiser, 2007 - 2012, Catwalk - Mumbai
- Operation Manager, 2004 - 2006, Levis (Geo-matrix -Mumbai)
- Store Manager, 2002 - 2003, Gossip Shoes - Mumbai
- Salesman, 2000 - 2001, Boot Bazaar - Mumbai
Skype Id
live:lakaltaf
Personal Information
- Passport Number: U4098924
- Date of Birth: 03/13/84
- Gender: Male
- Nationality: Indian
Timeline
Sales Operations Manager & Administration
Catwalk Worldwide Pvt Ltd
07.2012 - Current
Buyer & Merchandiser
Catwalk Worldwide Pvt Ltd
01.2007 - 01.2012
Operation Manager
Levi Strauss & Co.
01.2004 - 11.2006
Store Manager
Gossip Shoes
01.2002 - 01.2003
Salesman
Boot Bazar shoes
01.2000 - 01.2001
H.S.C - Arts & Commerce
K.C College Mumbai
04.1998 - 05.2000
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